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August 2023 by Rhyllio Macc Shellton
I bought a shirt in this store, I didn't like it and I returned the product in perfect condition and long before the deadline allowed, but my refund never happened, I've been to the store 3 times and they never solve my problem, which is very simple, it never happened this in no other store, very annoying this situation.
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July 2023 by Sean A.
Good quality, professional sales people and good customer service. I hope they had more stores in Bay Area.
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March 2023 by Reza N.
What a disappointment this has been.I bought a tux set from here. A multitude of issues unraveled as we went down the process.1. They were late with the alterations to the suit and pants.2. The pants were hemmed too long, even without shoes they were folding at the bottom.3. The shirt that they sold me had a nice stain on the back. When I tell the salesman, he's basically blind and isn't able to see it, but at least the store manager (Nima) saw it and exchanged for another one.4. Cherry on top: Given the delay in the order and the flight coming up, I just picked up the suit and went straight to the airport for the wedding we were going to. And guess what, the pants didn't have the buttons for suspenders. Now I don't know how unknowledgeable these clowns are at selling a tux; But a tuxedo isn't supposed to have belt loops, and this doesn't have one either (as expected). IT IS SUPPOSED TO HAVE BUTTONS FOR YOUR SUSPENDERS. And of course in my rush to get to my flight I didn't think to check for this, as I had assumed their tailor was decent at his job, to say the least. Of course come event day, and where do I connect my suspenders to?Long story short, stay away from this store if you want to get a real tuxedo, they don't know what they are doing, and they will waste your time and money.
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July 2022 by jason t.
Wanted to get a shirt for my brothers bday but called and they said they were out, staff member alex called the sf store and had them do an over night shipment for free and get it on time for my brothers bday, amazing customer service definitely made it happen. Best short sleeve collared button up slim fit shirt on the block tho!
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June 2022 by Tanvi Shaligram
We went in for a quick return, and out of 3 working staff, only one was allowed to “process the return”. That guy asked us to wait for 10 mins and we could see him just walking here and there not really doing anything. He made us wait for a long time. Did not like the customer service, especially for such a big brand.
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June 2022 by Ben Farakish
Always considered an upscale brand, with a luxurious touch. However this experience was not the same as before. Unorganized store, store smelled bad, unlike any other Boss store I have been to. Staff were friendly, however the service wasn’t even close to Boss standards.Purchased a complete tuxedo set, they didn’t offer the deal they had going on, charged me full price, charged me for tailoring shirts, and even charged for coat cover!! And other little things like not giving me a new shirt out of packaging, instead the one they had on the rack tested by other people, as well as not putting the receipt in Boss envelop.Canceled my order the day after and purchased the same order at SF store, 20% less price, and got the exceptional Boss customer service.Was not a good experience, I am gld I had other options
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June 2022 by Ricardo Montes
Beautiful clothing nice places and good service
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May 2022 by Christine P.
Wow! In the last 2 months or so this store has turned around QUICK. What used to be empty walls and shelves are not fully stocked with product . Women's ready to wear has more options as well. Such a fun unique look for the store. Staff is super nice and store is huge. ( Keep in mind it does get busy on weekends!)Alex assisted me in finding a gift and he has AMAZING customer service. He was very thorough in asking what it was I was looking for and gave me plenty of options of choose from. In addition, he also gave recommendations on how to accessories the outfit along with the perfect pair of shoes. Talk about above and beyond!! Whats great is that since we live in Silicon Valley we lean more towards the business casual attire. But if you ever need suits- they have a variety here as wellHighly recommend visiting Hugo Boss - don't forget to ask for Alex!
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December 2021 by Jonathan V.
I got a great suit from this Hugo Boss location. Very stylish and That's all thanks to Alex! Very keen eye for sizing and fit. I left very happy.
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August 2021 by Behnam F.
Always considered as a high end brand, with a luxurious touch. However this experience at this store was not the same as before. Unorganized store, store smelled bad, unlike any other Boss store I have been to. Staff were friendly, however the service wasn't even close to Boss standards.Purchased a complete tuxedo set, they didn't offer the deal they had going on, charged me full price, charged me for tailoring shirts, and even charged for coat cover!! And other little things like not giving me a new shirt out of packaging, instead the one they had on the rack tested by other people, as well as not putting the receipt in Boss envelop.Canceled my order the day after and purchased the same order at SF store, paid 20% less, no tailoring charges and got the exceptional Boss customer service.Was not a good experience, I am gld I had other options
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June 2021 by Han Tran
Love the store! Staffs are nice, friendly, super helpful when come to looking for size or help you place order online while in store.
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May 2021 by Kenzie K.
My cousin needed a sharp suit for his new job, and I found him a gray Hugo Boss that fit him like a second skin. It needed zero tailoring beyond have the pant legs hemmed. It was almost as if the suit had been tailor made just for him; it looked incredible on him; buying it was a no-brainer.The sales person (the same one who helped him pick out some extras (shoes, shirt, etc.) also agreed that the suit was made for my cousin. Now, here's the weird part - just as we were ready to make the purchase, she kept insisting that we NOT buy the suit just yet. She suggested that we go to Nordstrom first, and then come back only if we couldn't find something at Nordstrom we liked.Was she just trying to be helpful? Maybe so, but the whole experience seemed off-putting and weird. We took her bizarre advice, went to Nordstrom, and ended up purchasing that same exact suit there! It's a shame really, since Hugo Boss suits fit him so well...On the bright side, at least now we know where else we can find Hugo Boss suits, but don't you think corporate would have been happier if we had bought the Hugo Boss suit at HB?
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October 2020 by L M
Martin is amazing!!!!
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March 2020 by Adrian A.
This by far is my favorite Hugo Boss store to shop at. The entire staff is phenomenal in going above and beyond to keep its customers happy. I highly recommend this store to anyone that wants to look at their best, be treated with the highest level of customer service, and ultimately to be satisfied with the clothing they are buying.Tirina was the associate that helped me when I stopped in to find a new suit. She is an amazing sales associate. Her sense of fashion, class, and style recommendations made me feel confident and to look amazing in my new suit. I will only buy suits from this store because of how satisfied I am with the quality of the clothing but also for the price, and turn around time to tailor my suit. Thank you again, I will be a return customer.
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December 2019 by Sunil Koundinya
Experience wasn't good.
