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August 2023 by Leo Toff
Visited the Bank of America location in Santa Clara and had a stellar experience. Nicole and Rita were incredibly helpful. Nicole kept me updated on my wait time, and Rita is just a very experienced banker.
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March 2023 by Tinker Lacibal
This Bank of America branch is way different than other BA I've been to. Customer service is beyond poor. Short staff everytime I come here. I came here twice there's only one teller with long line. You will be spending unbelievable amount of time till you finish what you came here for. It seems like BA employees here at this location are not bothered by customers not being taken cared of or having long lines must be a standard practice at this location. They just walk around and don't give eye contact every time I come here just sitting in their cubicle with no customers being attended to. It's way far from other BA branch when it comes to professionalism and customer service. It's like the long lines and 1 hard working poor male teller working behind the counter was invincible. All BA employees here doesn't give eye contact no greetings it feels like you are in a different world. Gee, a robot programmed to be a teller would be a great help just my 2 cents to be efficient in customer service to avoid long waiting lines. I have online banking and I called BA customer service because of some issues and they advised me to visit BA locations near me to resolve the issue. But the short staff poor customer service is another issue here which is very inconvenient. I have to leave the long line because I would have to stay atleast an hour or so till I am attended to. I drove to BA at Stevens Creek and customer service from the front door and tellers were very helpful and courteous. It didn't take 15 minutes till I get my stuff done. Our family has been with BA for over 30 years they are an outstanding establishment but for some reason this location is way beyond poor quality of customer service and doesn't even deserve a star. If you have a lot of time in your hands to wait in line this would be your location. I came in here 2 times within 2 years very poor customer service has never change and consistent.
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September 2022 by Edwina L.
The Branch manager has been worganized and providing excellent services!The best service branch among my location compared with The Alameda Branch in San Jose, Valley Fair Branch, Santa Clara!
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July 2022 by Rolando Landrian
NEVER COME HERE! SERVICE IS LIKE MOLASSES HERE! THEY DONT WANT TO ATTEND YOU AND THEY TAKE FOREVER TO DO ANYTHING! I HAVE MORE FUN WATCHING PAINT DRY! HORRIBLE BANK!
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February 2022 by Jacob B.
Came into this Bank of America mid day and was helped out by the manager her self was friendly and the whole place seemed to be running great if I ever need a go to bank and it's right next to a Starbucks this is the bank I'll be going to thanks for the help ! :D
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December 2021 by Abdy Mirzadegan
Not a big fan of BOA, but this branch is an exception. I called them and they actually gave me a valid response over the phone (other branches would not even answer the phone). Talked to Rita who was very helpful. Went to the branch, and they were quick and efficient. I don't have a BOA account, but I will definitely consider BOA if needed!!
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December 2021 by Hameed Moh
They are so lazy to help customers and doesn’t know exactly things. They will waste your time and talk with different people if they can help you. If you need help don’t come here.
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November 2021 by Daria R.
This place is THE WORST. The service is SOOOOOOOOO SLOW. I've been waiting like an hour to get some Quarters. The other employees are literally just walking around the bank and Not helping the line of customers. This is not my first time here, and this is not the first time with this SAME situation. Has BofA management thought of cross-training employees to help customers with different things, what a novel concept?! Apologizing profusely but in an inauthentic manner doesn't help the situation, maybe try getting your s*** together instead?
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September 2021 by benjamin beck
I am very impressed with bank of America It seemed they trust and understand me. In the dark days they listened idto myeas and well I still don't have anything at bank of America.bank if America always so newlove embenjamin L. Becknow all I need is an appt.to keep my SSI accountfull
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August 2021 by John Fitzwater
They had cash, I needed some. The perfect exchange.. ?Nice, clean, safe, convenient ATM.
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January 2021 by Jim Pacelli
It is just another bank branch. No ups no downs. Vanilla.
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November 2020 by Natalya Tarasova
Trying to close my account, I spent several hours of my time and still do not done it ?
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November 2020 by Rowell Y.
This is the third time I've been here for a cash withdrawal and every-time I get here, theres only one teller, you got two other employees hanging around without even bothering to assist. This location needs to get there act together. Management needs get involved or even corporate!
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October 2020 by Janet G.
Don't go to this location. Went with my father in law who's 70 years old and needed help translating. We spend and hour in line for a withdraw. Not acceptable they lost the ball with costumer service priority. They had 1 teller and 2 greeters and 2 guys just hanging out behind the wall barrier there unacceptable. Most of the customers there were older and angry due to the fact that BOA didn't give 2 cents for their customers. Thank god I don't bank with them. Customer service was clearly not their priority today or any day.
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August 2020 by Kim D.
They should update their website and on yelp with the correct hours that they close at 4pm. Not 5pm. I was driving like crazy to get here 30 mins before they close. Got here at 4:30. Wasted a trip
