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September 2022 by Edwina L.
The Branch manager has been worganized and providing excellent services!The best service branch among my location compared with The Alameda Branch in San Jose, Valley Fair Branch, Santa Clara!
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February 2022 by Jacob B.
Came into this Bank of America mid day and was helped out by the manager her self was friendly and the whole place seemed to be running great if I ever need a go to bank and it's right next to a Starbucks this is the bank I'll be going to thanks for the help ! :D
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November 2021 by Daria R.
This place is THE WORST. The service is SOOOOOOOOO SLOW. I've been waiting like an hour to get some Quarters. The other employees are literally just walking around the bank and Not helping the line of customers. This is not my first time here, and this is not the first time with this SAME situation. Has BofA management thought of cross-training employees to help customers with different things, what a novel concept?! Apologizing profusely but in an inauthentic manner doesn't help the situation, maybe try getting your s*** together instead?
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November 2020 by Rowell Y.
This is the third time I've been here for a cash withdrawal and every-time I get here, theres only one teller, you got two other employees hanging around without even bothering to assist. This location needs to get there act together. Management needs get involved or even corporate!
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October 2020 by Janet G.
Don't go to this location. Went with my father in law who's 70 years old and needed help translating. We spend and hour in line for a withdraw. Not acceptable they lost the ball with costumer service priority. They had 1 teller and 2 greeters and 2 guys just hanging out behind the wall barrier there unacceptable. Most of the customers there were older and angry due to the fact that BOA didn't give 2 cents for their customers. Thank god I don't bank with them. Customer service was clearly not their priority today or any day.
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August 2020 by Kim D.
They should update their website and on yelp with the correct hours that they close at 4pm. Not 5pm. I was driving like crazy to get here 30 mins before they close. Got here at 4:30. Wasted a trip
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January 2020 by Franklin M.
My go-to bank because they are located everywhere. I rarely go inside the bank because I only go to get cash from the ATMs. Some machines dispense 10 and 20 dollar bills but these machines only have twenties.
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September 2019 by Jill S.
9 am A line of 15 people in front of me. 3 tellers and 3 employees standing at podium doing nothing worth while. This bank always has very long lines. After waiting 25 minutes with 7 people still in front of me, three people walk in and get in the other line for business accounts and they get helped within minutes. If you have nothing to do and all day to do it....come on down.
