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January 2024 by Tony Garcia
I am sorry to say but the customer service at this particular BR is subpar. I don’t feel welcomed when I walk into this store. The employees seem like they aren’t happy. They don’t have smiles on their faces.A billionaire entrepreneur once said, “I could tell why a store is not successful when I walk in and see if the employees aren’t smiling.”This BR is nothing compared to the experience I get at the BR in Monterey. I’m sorry but that’s the truth, and I am an icon member and spend thousands on the brand every year. But every time I come to this BR, the vibes are just not there.Hope this changes for the best ~
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September 2023 by Sneha J
One of my least favorite BRs but the fact that it's inside a mall is convenient so we end up going often but always return disappointed! Google says they open at 11am on Sundays and they were having a team meeting even at 11:50am and the doors were locked! They should either update the hours or make sure their team meetings are done before the store opening time.
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August 2023 by Josh
Verily spacious shop.
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July 2023 by xiaoping hu
The store seems to be much better managed after the pandemic. I went into the store for an exchange of the clothes I purchased online. The staff knows the in-store and online inventory accurately and helped me with a return and repurchase online with a price match. For some reason the purchase was successful but the return didn't go though and I found out only later back at home. I called the store manager and she was a great helper. Moments later she resolved the issue and sent credit back. I have to say many retailers' customer service in the area I live have significantly degraded nowadays but BR valley fair fortunately bucks the trend.
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June 2023 by Jean-Francois Michel
I was offered 2 items for my birthday that were not my size. Went back to exchange, the cashier returned the items, transferred the balance onto the banana republic credit card under my wife’s name (I told the cashier, there was no issue).Only one item was available, so I decided to exchange it (I told the cashier I came for that purpose). But since the cashier returned the item, she wasn’t able to exchange it (because she said that wasn’t my name).Obviously the cashier was new. No solution was provided by the manager. Extremely disappointed, we’ll pay off this credit card and never go back again.
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May 2023 by Rajesh Ramchandani
Extremely well organized store. Sales associates are very helpful. Although they could use some more variety of clothing. The store is mostly empty shelfs
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March 2023 by Angelo Caguia
There are the best customer care!And for lady who help to look for what I need.She took care for me and time.Her name Abigail.Thank you for the help.Great clothes to buy.
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January 2023 by COREY WILSON
Very nice, excellent and tasteful clothing options. I picked up a very nice men's cashmere sweater. Fairly high-end, high quality store. One employee Mases was quite courteous and helpful.
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November 2022 by Gina M.
This store has been upgraded to a boutique style and not only visually! New finishes and fixtures, larger, well styled spaces. The last few collections have been pricey but a delight - materials used, style and cut - top quality! I have to give it to the team! Organized, polite and cheerful, always ready to help! I have also a special reason to be so very thankful to all of them, to their caring manager, and especially to the employee who found my lost precious heirloom bespoke earring in the fitting rooms (sorry, as you were busy with a customer I did not get your name) - Thank you and be blessed! After a busy long day and many customers - it was probably a small thing for you, but for me it meant A LOT! You renewed my faith in people and in Customer Service! After I inquired about my lost earring - the MOD called me at the end of the day to let me know the earring has been found! Happy Holidays to a great team! Keep it up!
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November 2022 by Luke Sollitt
I went here searching for a leather coat (the website lists many). Despite being the area flagship store -- or at least the largest nearby example -- they had few. However, I noticed that they also had a great deal of empty space on their racks. This was not a shortage issue, but a conscious decision on the part of the management to present a clean, tidy, uncluttered look. Which I can get behind.However (I mean, there's a reason for the rating, right?), all of the men's sizes displayed were S, M and L. No XLs were in evidence, nor XXLs, which are common in today's society. A fellow came up to me to see if I needed help -- which is also good! -- and I told him what I was looking for. He said he would "look in the back" to see if they had anything in my size. Eventually, after making me stand around, waiting listlessly in the store, he returned with three coats that bore little resemblance to what I'd asked for.But here's the larger point: they had things in my size, but deliberately chose not to display them in the store. They had plenty of space. I suppose Banana Republic is only after a certain size or shape of customer. Those who do not conform to this specific vision do not merit inclusion or representation in their store. Apparently, "those people" (me among them) need to wait. If we will be allowed to shop there at all. To me, and as I told one of the clerks, that is not at all inclusive. And instead of feeling "exclusive," it feels exclusionary. Needless to say, I will not be returning to a store that makes me feel like a resident of a 19th century leper colony, nor will I be bringing my family here, or recommending it to anyone.
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October 2022 by Jenna P.
Sarah at the Valley Fair Banana Republic created a great experience for me. She asked questions, was very attentive, had great recommendations for my very specific needs, brought sizes out from the back, wasn't pushy and called me by my name from beginning to check out. If you're ever in need of a wardrobe piece or update, appreciate great guest service, and want to make the most of every moment in life... shop with Sarah!
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July 2022 by Joe L.
For the past few years Banana Republic has been on of my go to clothing stores. High quality materials that are well designed, especially for mid age men. I always find something new to wear when I come here. I had a pleasant experience at this specific location. The customer service was great.
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December 2021 by R.C. Aquino
Clean, inviting, and open shopping experience with friendly staff from greeting to the register. It's bigger store, and they carry a lot of the higher-end products from their website as well
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November 2021 by Long Khong
I came here late Friday night trying to find a suite for my best friend wedding the next day. Sue, the employee, helped me to choose a perfect suite with matching shoes and shirt. She’s very professional and no rush. Im very happy. The store is good, clear and not too much stuffs and doesn’t look overwhelming. Overall, I’m happy with the experience.
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October 2021 by sr i
Awesome collection ?
