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December 2023 by Nancy E
My experience at the Balenciaga store in Valley Fair Mall was disappointing. Although I was initially informed about a refund option, the manager, Duy Trinh, cleverly presented a credit-only return policy. Despite seeking clarification, he persistently insisted that I had been warned, accusing me of misunderstanding. This left me feeling misled and frustrated. I won't be returning to this store and suggest others reconsider as well. Checking department stores first may offer more reasonable prices for this overrated brand.
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September 2023 by Spencer Garner
I have been to the store several times and just went in over my birthday weekend. I really wanted the skater sweatpants but unfortunately they did not have them in store. Hally the consultant who helped me suggested the right size to order online and has helped me tremendously with any other questions I have had. I have asked her about several products for me and my brother and Hally has gone out of her way to help with several products that we purchased online and she answered any questions that we have had. Great experience here and talk to Hally if you want the best customer service!
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September 2023 by No Japs
best balenciaga store in norcal. great customer service super friendly.
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August 2023 by Earvin Villaflor
A from a town. A love life. A love a job description. A Balenciaga.
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July 2023 by Brenden Chand
I’d give 0 stars if possible. The staff were very rude and borderline racist. Went in looking for a specific item that I saw in a different store (from a different state). There were at least 6 people on the floor and no other customers, and yet the staff ignored me for quite a long time (were all just on their phones) until I finally approached them myself and asked. One of them rolled his eyes and said “it must have been an outlet item” (insinuating I couldn’t afford it?).When I told him where I saw it, he proceeded to dismiss my claim as if it wasn’t valid. Upset at the service, I left the store and went to a different store. They helped me find it in a location in Texas and ordered it in for me.Avoid this store. The staff are useless.
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July 2023 by Steven
Gavin helped me chose a pair of sneakers and gave me good insight to the comfort differences between models. I was shown various pieces with no pressure which was appreciated as you never know what might interest you. Was also offered sparkling water to my parents and I. Overall, a pleasant experience that falls in line with the stores I’ve visited in Europe. Thanks!
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May 2023 by jimmy le
With Balenciaga, I have achieved the highest of fashion
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February 2023 by Nick Ryan
Coolest shop on the planet. Bring your big boy wallet.
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December 2022 by 1984
These sick MOFO’s are going down. Promoting child P0R/\/??? That was the last straw. They are incredibly lucky they don’t have a store near me. Incredibly lucky.
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December 2022 by Christopher K.
Racist pedophilic groomers. Do a better job vetting your security staff and maybe make sure they're actually doing their job.
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December 2022 by Josh O.
Stay away from this PedoLand place! I will not buy of your products and step foot in your store!
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November 2022 by J C.
What a complete trash! A brand who sexualize children. Sick. So sick. Preying on the most vulnerable. An apology doesn't cut it. I will never buy or support this brand.
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November 2022 by Cali L.
Company advertising ad shows children with teddy bears wearing sexual bondage outfits, with a document on the coffee table outlining Supreme Court ruling on child pornography. I will never see set foot in this store again.
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October 2022 by Kayla B.
The customer service was 10/10 I had a great time shopping the only thing I didn't like was the 1 hour line to get inside because of covid.
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October 2022 by Alex An Betty Garcia Ortega
I'm fascinated is a great store .5 stars quality.5 stars service.