-
December 2023 by Jamie S.
Stopped in to purchase shampoo and conditioner for a specific need. Reese was able to answer my questions and based on the products I had selected to purchase she suggested a holiday kit that included those items but would save me some money and give me a few extra products. I had mentioned to her that my Aveda account had recently expired but I wanted to know if I could reactivate and still keep the same account number or if I had to sign up again and get a new number. She took down my name and number after she tried calling customer service for me as she was out on hold. She told me she would look into this for me and would text me. Today I got a text from Reese saying she was able to reactivate my account AND that my points were still valid! Reese went above and beyond expectations!!!
-
November 2023 by Sanjay Desai
Made appointment with consultant, she was very helpful. Even provided samples to try out.
-
February 2023 by Mihir
Great smelling products, but maybe not worth the price. $45 for a small Chakra 5 spray bottle isn’t really worth it. $30 would be nice.
-
August 2022 by Laney C.
Just wanted to give a shout out to Charise's warm & helpful customer service! It was my 1st time visiting the Aveda store in San Jose (since I happened to be in the area & had ran low on my usual hair products, although I usually frequent the upper Peninsula stores or Aveda online). I appreciate how Charise made me feel very welcomed while constructively answering my questions. She warmly but also succinctly explained the difference between the new Invati thickening mousse/foam vs the older thickening tonic, as well as current promotions for the Invati line. I feel any one working with Charise at the Aveda in San Jose Westfield Mall will be in good hands!
-
January 2022 by Jocelyn P.
Average is seriously both my mom's and I'd main hair go to. They have amazing selection and great products for both our hairs, I have wavy curly hair she has spiral curls. Majority of their hair line is color safe and is not made from harsh ingredients than can dry up or tangle the hair. Not only do they have great products but they have the most friendliest employees here!
-
July 2021 by Leah R.
Charise is absolutely lovely every time we come to resupply our aveda products at this store. She always answers any questions and educates. Thank you!
-
April 2021 by Jade N.
Great customer service from staff member Chanel. I was promptly greeted entering the store and she was readily available to make great recommendations for my hair care needs. I initially came in for a certain line of hair care I used 4-5 years ago and got introduced to a newer line the brand now has. (It's in a green bottle, I don't remember the name). I ended up purchasing to try the new line of products per Chanel's knowledgeable recommendations! Chanel was very friendly and respectful, and I will be back!
-
March 2021 by Skylar C.
I spent $80 on shampoo and conditioner and was told my hair would not fade while using it. I got my hair dyed a week ago and it completely stripped my hair of color. Pretty upset that now I have to spend more getting it dyed again.
-
March 2021 by Karan Pugla
I liked how the sales representative helped me find the right product for me and answered all my questions. By mistake one star got submitted on its own by mistake. Corrected it to 5 star
-
March 2021 by Lakshmi Ravi
Wonderful spot with amazing offers
-
April 2019 by MH
Awesome free 20 min facial! Reasonably priced, high quality products! Would highly recommend and will return.
-
April 2019 by Vana Ali
I LOVE everything from Aveda! I have been a customer for a very long time and like all of their products. I have naturally curly hair and occasionally straighten my hair and use almost all of their line. My favorite by far is Smooth infusion and Be Curly. Their paddle brush is worth every penny. And the Control force hair spray is unbeatable. Even though I get my hair done at an Aveda salon, I still go into this particular store to get my products. There's a particular associate who is on point with customer care, (I'll catch her name next time). I recommend this store!
-
April 2019 by A.T.
Nice hair products (hair care and hair styling) along with body care and skin care products for both men and women. Very helpful and patient sales people. A little expensive but most of the products have natural ingredients in it. The sales person seemed to be knowledgeable about the products and was helpful in choosing the right product.
-
January 2019 by DIVINE STAR
Good store with good customer service and wide range of products....creams, lotions, exfoliating creams, scented oils, soaps, candles and more.
-
October 2018 by Alok Gupta
Products are very good but are Very expensive