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July 2024 by Wenwei Yu
I bought a battery in this store in April 26. I didn’t drive it for a weekend in May and I can’t start the engine, so I went to a mechanical store to check the cables and electronic system, there is no issue reported. It happened again in June after I was out of town for a week. So I went to the store, the worker here is pretty inpatient. She just tested the battery and said voltage is ok, and asked me to drive it for a while. When I asked why the new battery had such issue, she mentioned something like every car is different and no warranty would be given, the went back to store even with no more explanation. I don’t think they have intention to solve the problem.
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June 2024 by Hector Manuel Rodriguez Ortiz
Too much waiting time, employees do not serve customers, they are just waiting in the back
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June 2024 by Ben Holmes
Returned a battery I’d purchased same day since I got one from somewhere else. Cashier said it looked like it had been installed. Shady business practice to accuse your customers baselessly.
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May 2024 by Jose Tello
Good customer service
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May 2024 by David Choate
Parking is always good easy to get to location
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May 2024 by crex16
The store manager was unprofessional and lacked customer service skills. Also, why was one of the retail members wearing a trump hat. Religion and politics should stay away from the work place.
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April 2024 by IY
Seems like the right place to get a taste of “Rudeness Club”. Whenever I go there, even for simple things they do ruin your day. Some 20 year old kid agrees to change my car’s battery and the first thing he does is to put the top clip upside down. I told him twice that it’s upside down and he goes “Go! You do it”. What a piece!
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April 2024 by YAHUI LI
Big bad guy with tattoo on his arm. He refused to do a refund for an item that was eligible. Went to another store and they instantly did it.
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April 2024 by Nayan Joshi
Good options available for auto parts
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April 2024 by Mónica Palacio
Excellent service, kindness! Thank you, Ignacio Sánchez.
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February 2024 by Lillian Y
It def feels like the manager Angel lied to get me to come into the store and would not even apologize when confronted.
My car battery was completely dead and I wanted to find a place that would do complimentary battery installation on the spot. I called around and chose this AutoZone location (even though it wasn't the most convenient) because Angel (supposedly looked up my car model and) told me her team can do free battery installation in the afternoon when they are fully staffed provided I buy the battery from them.
I arrived at the agreed upon time only to find her out on break and the staffs insisted they could not do the battery installation for my car even though it's a common Japanese car. They then said my options were to 1) go somewhere else or 2) buy the battery from them and go to the tire shop next door (and pay extra) to do the installation. With a car that required a starter kit to start each time and waste time pressing into rush hour I felt trapped to do 2). I then found out the tire shop next door doesn't actually do battery replacement and spent the next 30 mins calling around shops near by that do.
In the meanwhile Angel came back from her break. I told her I would've appreciated her letting me know if her team wouldn't be able to install the battery for me when I called in she shook it off and said "we never know if we can actually do it until we see your car" - her staff never saw my car - he looked up my car model and told me he can't do it, which is what she supposed should've done when I called in.
I ended up paying a lot more to get the battery installed, wasted a lot of time coming to this location and feel completely scammed. Very disappointed in this AutoZone.
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February 2024 by Angel Enriquez
Best place to get car parts! Very friendly and clean
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January 2024 by Lillian Yu
It def feels like the manager Angel lied to get me to come into the store and would not even apologize when confronted.My car battery was completely dead and I wanted to find a place that would do complimentary battery installation on the spot. I called around and chose this AutoZone location (even though it wasn't the most convenient) because Angel (supposedly looked up my car model and) told me her team can do free battery installation in the afternoon when they are fully staffed provided I buy the battery from them.I arrived at the agreed upon time only to find her out on break and the staffs insisted they could not do the battery installation for my car even though it's a common Japanese car. They then said my options were to 1) go somewhere else or 2) buy the battery from them and go to the tire shop next door (and pay extra) to do the installation. With a car that required a starter kit to start each time and waste time pressing into rush hour I felt trapped to do 2). I then found out the tire shop next door doesn't actually do battery replacement and spent the next 30 mins calling around shops near by that do.In the meanwhile Angel came back from her break. I told her I would've appreciated her letting me know if her team wouldn't be able to install the battery for me when I called in she shook it off and said "we never know if we can actually do it until we see your car" - her staff never saw my car - he looked up my car model and told me he can't do it, which is what she supposed should've done when I called in.I ended up paying a lot more to get the battery installed, wasted a lot of time coming to this location and feel completely scammed. Very disappointed in this AutoZone.
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January 2024 by YC Z
The lady at the register has a very very bad attitude. She was very impatient when I asked her a few questions about the battery model and insulted me. I will never go to that store again.
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January 2024 by User A
that lady at the register really has issues with the computers and autozone online purchases please explain her how it works or let her go, I am not the first who had issues with her unprofessional attitude, never experienced anything like that at any other store, just ridiculous.
