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March 2024 by Musab AlAbdallat
Great service and great staff. Kept me updated on the progress and the parts. When my parts were back ordered, AutoNation worked with BMW NA to help me as well. Highly recommend working with them
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March 2024 by Kay Chien
On 10/24/23, my car was severely hit on Highway 101, and the back was almost completely destroyed. The car is a 2020Mercedes-Benz GLC300, and it has only driven 20,000 miles. With the approval of the insurance company, it was purchased by Vincent of Stevens Creek Benz Company. With the help of Hoang and Bianca Renteria, we sent it to Collision Center for repair. It took nearly two months. During this period, Juan Espitia notified us of the repair progress by email at any time. When I picked up the car, I couldn't believe my eyes. It was like new. I was very, Very satisfied and grateful. It has been a month and a half since I got the car back, and everything is going well.
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March 2024 by Ana Osorio
The service and attention are timely and accurate. Detailed repairs with excellent finishes, in addition to the excellent treatment of advisors like Nathan!
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December 2023 by Chris Patterson-Simmons
Alma was helpful throughout the process. It wasn’t until I actually went to the office. Some of the staff were not hospitable. No one greets or says good morning. Just walk pass. That’s not a good feeling. The young man at the desk is friendly. Maggie was busy but actually came out of her office to let me know the status, that’s nice. The guys coming in and out. Not friendly at all. They could at least say hello.
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December 2023 by Deepak G
Performed a tear down that rendered the vehicle not street legal and all electronics were ripped out as if it was going to be a salvage. Very disappointed.If you’re considering retaining the vehicle, put it in writing that you authorize a tear down to the extent that they can assemble to the state you drove the vehicle to them. Protect your rights
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November 2023 by theol002 University of Minnesota
Overall my experience was very positive. I really appreciated the personal service I received from Nick Xenos your Sr. Lead Collision estimator. He kept me informed during the whole process of the repairsServices: Tires
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July 2023 by L S
We had a negative experience up until the end - the initial estimate was woefully underestimated preventing me from getting an insurance payout, they got additional repairs without getting approval through insurance, there was poor communication (multiple sources, missed deadlines, periods of silence, having to relay information between insurance and the shop), and it took nearly four months. They surprised me by generously not charging us and thoughtfully hearing us out. The work seems dependable (need to inspect it but I'd do that for any body shop) and they give a free one year warranty that with some exclusions. I think the issues I faced can be entirely addressed through fixing internal processes and the management I met seems capable of that.
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July 2023 by sean yang
During my recent appointment, I noticed that some of my personal belongings were missing, including certain luxury items. Specifically, these items were not found, despite everything else remaining intact. It is concerning that despite taking precautions such as firmly installing a safe, my belongings continue to be stolen whenever I leave my car.In addition to the missing items, I was dissatisfied with the overall quality of the service provided. While I understand that the service team may be busy, I found it unprofessional that the staff members responsible for follow-ups and providing answers were unable to fulfill their responsibilities. As a result, I had to proactively call and inquire about the availability of replacement parts, the current status of the repair, and the estimated completion time.Furthermore, obtaining feedback from the service center has proven to be quite challenging. Despite my attempts to contact them through email and phone calls, I have not yet received a response. I sincerely hope that this matter can be promptly resolved and that I can be satisfied with the outcome.
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June 2023 by Janine Shiue
Terrible experience, they took my insurance money directly paid by my insurance and for almost 3 months now, my car is still not fixed. Poor communication and they failed their promise time after time. They should not took the insurance money before they can fix my car . They forced us to sign the paper and promised the missing part willArrive in3 days and they will come to my house to install the missing part. Since we ran out of the Rental car coverage, we had no choice to be forced to sign the paper in order to have a car to drive, took their promise they would come install the missing part in 3 days, now for 6 weeks, their exercise is that part is on back order right no eta. Total 3 months from the time they had my car till now, they have allMy insurance payment because they forced us to sign the paper and my car is still not fixed. They should never force us to sign the paper before completing the repair and they should not tell us to sign the paper and tell us the missing part will come in 3 days then that became back order no eta for another 6 weeks. Not ethicalServices: Painting
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June 2023 by Mengda Jia
I was going to leave a 5 star review but this place keeps lowering down my rating. When I sent my car to them, they said it’s a 2 weeks job. And it’s been a month already and there is still no update or estimate of finish. The staff was contacting me in a regular basis, but too many excuses there to delay the job. I read about other 1 star reviews, and that’s almost the same experience. I wish I read them before I sent my car to the place.
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June 2023 by Sung Cha
Kevin was the person that I was very delighted to work with, and Carlos was another best. I am extremely satisfied with how they executed repair schedule, and very flexible they are to help me pick up and drop off rental at hertz. The body work (rear bumper) was well done (like brand new), and they have been very courteous and friendly during the entire process. AutoNation Collision Center Stevens Creek is lucky enough to have them.Service: Body & Trim
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May 2023 by Victoria Ye (Victoria)
I had an extremely disappointing experience with this collision center. The communication was terrible, and the whole process was painfully slow. My car had a minor crash at the back, and I left it with them for over three months, but it hasn't been repaired yet.During the first month, they took their time providing an estimate to my insurance company. After that, they requested further supplement cost from my insurance, which was quickly approved. However, in the third month, they kept saying that the necessary parts hadn't arrived, and my car remained unrepaired. Even though I only received 19 days of rental car service, they refused to supplement the cost for any additional delays caused by them.Despite calling them daily to check on the status of the repairs, they refused to expedite the process, even though it has now been over three months. My point of contact was Carlos Peña, but I found the services at this collision center to be completely unacceptable. I will remove this review once my car is finally repaired.
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May 2023 by L. V.
I remember this business because it's in front of the Mini Cooper dealership on Kiely Blvd and because I decided to bring my car (2011 Nissan Sentra) from my first ever accident (April - May 2020) here to this location. All the reviews and it couldn't be that bad, right?Wrong.After under a month of repairs, my car came back repaired... But with a cracked OEM windshield? I could even see where the origin point of where the drill went in so hard. So instead of one month, it turned into two.However, customer service had me updated through email often and that was pretty good to rectify mistakes (kudos to Jose Renteria & David Valenzuela). Unfortunately due to the negative experience of not having my own car to get to work, I'll have second thoughts if my insurance directs me again to this location. I trust the employees doing data entry, not so much the repair technicians now.
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May 2023 by Luigi B.
The vibe is efficient service center! I knew it was too much fun squeezing into that parking space!Kevin was super warm and helpful! He quickly came out and assessed the issues. Ordered OEM parts. And scheduled to come in to have repairs done!Woohoo!
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April 2023 by Zoe Y.
I had an extremely disappointing experience with this collision center. The communication was terrible, and the whole process was painfully slow. My car had a minor crash at the back, and I left it with them for over three months, but it hasn't been repaired yet.During the first month, they took their time providing an estimate to my insurance company. After that, they requested further supplement cost from my insurance, which was quickly approved. However, in the third month, they kept saying that the parts (Glue) hadn't arrived, and my car remained unrepaired. Even though I only received 19 days of rental car service, they refused to supplement the cost for any additional delays caused by them.Despite calling them daily to check on the status of the repairs, they refused to expedite the process, even though it has now been over three months. My point of contact was Carlos Peña, but I found the services at this collision center to be completely unacceptable. I will remove this review once my car is finally repaired.
