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March 2024 by Brenda Zavala
Horrible online service. I bought a dress online and I wanted to change the dress for a different one less than one hour after my purchase, I called and used the chat and they told me it’s not possible. A waste of my time! Their policy is so rigid and they do not understand the customer. Never again!
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February 2024 by Ki Gyu
Cheerful and progessional emlyoyees. Pleasant and very efficient experience.
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October 2023 by Stephanie Wu
I shopped at this branch last Friday. The staff over there are very rude and unprofessional. I understand that no food & no drink inside the store so that I’ve been holding my drink on my hand and never have a sip of my beverage throughout my entire shopping inside. An Asian staff talked to me rudely, “ It’s not allowed to drink. You should know about this…” I replied, “I know. I didn’t.” She didn’t even look at me and keep repeating what she said for a while. She complained about what the customer did wrong instead of directing me what to do. Later, I was trying the clothes inside the fitting room. I heard the same voice asked, “Is everything alright.” Many people in the fitting rooms. I am not sure who she talked to so I didn’t respond. She got mad and knocked on my door. I replied, “I am doing well.” After a few minutes. The same voices, “ Once you done, please put all the clothes outside and hang them over there.” I still don’t know who she talked to. So I didn’t answer. She knocked on my door rudely and repeat what she said. I truly believe this staff has mental illness. She accused and harassed me. I feel really uncomfortable about this. Last, I waited for about 10 minutes for checking out. There was only 1 customer before me. I waited for her to finish what she was doing in front of her. I asked her to order petite size for me. She basically lied to me. “No more this product. We don’t carry this in black or other colors. It’s very popular and sold out.” I just noticed that there are lots of options online after purchasing it. Terrible customer service!!! I definitely wouldn’t go back to shop in this location.
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October 2023 by Mithun Sheth
We were at the store today with my wife and she was purchasing a whole bunch of dresses. We stood for 20 min for check out. We had some replacement for online order (size exchange) and then a whole bunch of new orders. The staff was rude and extremely unprofessional. The store manager Jocelyn even commented on how many dresses my wife tried and the fact that we were holding up their lines. While the truth was that their system would not allow us to exchange and their front associate were slow in getting our orders executed. I have never ever felt so publicly humiliated for something I did not even do.I think this store and its employees need more courtesy training. Great assortment but very poor customer service.
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June 2023 by Kanika Sabharwal
Trang was super helpful. I’ll always visit this store for the positive vibes, smiling staff and of course GREAT dresses!
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May 2023 by Nasim Shafiee
I strongly urge everyone to AVOID the COMENITY BANK CREDIT CARD Loft and Ann Taylor offer!!!!!!!!! As a loyal shopper at Ann Taylor, I applied for their credit card in-store only to encounter a slew of issues. Despite being charged on the credit line, I was told to wait for a letter containing my credit card and billing information. Unfortunately, I never received the bill and ended up with a missed payment on my credit history. This has been an incredibly frustrating and disappointing experience, and I cannot stress enough how much others should avoid this credit card option at all costs.
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May 2023 by Sandhya Prashant
Very pretty dresses in store, so colorful! Every time I can’t find the size for the dress I like, they ask you to check online. Beautiful options though for those who can get their size.
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March 2023 by Audrey Yap
Nice tops n pants for all ladies, even have petite size
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March 2023 by Latonis Thomas
I work at this location very nice clothing store. The way it is set up Excellent Hard working staff.
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December 2022 by N. E.
Pretty great experience at Westfield Valley Fair Ann Taylor. This is after multiple experiences.
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December 2022 by Tracey L.
Ann Taylor has been an all-time favorite since my college days. It's the selection of casual wear, business attire, and going out on the town in the clothing I adore. I don't know if anyone knows this, but they have a great line of fashionable shoes, boots, and coats. I'll post the coat I bought yesterday, and I purchased a dress too.
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July 2022 by Lil M.
Took my SO into the store to try on some dresses for a wedding reception. Staff interactions were super rude. I haven't experienced this in other stores.
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February 2020 by Elizabeth conley
Staff very helpful
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December 2019 by Dawn S.
Thank you to Ingrid. Though the store was busy, she kindly processed my return from an on-line purchase. She was efficient and polite. Good customer service!
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October 2019 by M W.
Really hard to get excited about shopping there when they clearly do not care about their clothing...I've never been to an Ann Taylor that didn't steam their clothes...huge wrinkles and creases on every item to the point it was hard to tell the fit/shape on some pieces. Huge disappointment.