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January 2024 by Joe Khoei
Their price on a set of 4 tires was $200 cheaper than then next best price I found and $300 cheaper than the other place I looked (down the street). And, there is no extra charge for tire rotation, flat repair, and the others wanted additional money for that.. Service was great too. Fast, no nonsense.
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January 2024 by Ted Wu
I had a series of unfortunate events, lets call it bad luck. Multiple inventory issues for wheels and tires. Cosmetic installation issue. Mistakes will happen and that is a part of life. What matters is how the challenges are resolved and handled.Oz, the store manager, stepped up when it mattered and was able to address my concerns to my satisfaction. As long as he's at the store you can trust that you will be taken care of as a customer. He turned a disappointing experience into one where I would be open to ordering tires through them in the future.
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December 2023 by Echo echo L
I had one tire changed and the other patched according to the technician’s advice at this shop. Both are the rear tires. However, within two weeks, the patched tire blew out while I was driving on Highway, which almost caused an accident. I had a very important meeting to attend that day, but I was in the middle of nowhere. Towing service can’t be that timely and Lyft can’t stop for me on highway. And the failed tire somehow scratched and damaged my brand new car body. It has become the worst day of my life! Anyway, to me this repair job was NOT done properly and I will not risk myself to try their service again.P.S. I actually went back to this shop with the backup tire. They charged me $240+++ for another repair. I didn’t want to encourage this kind of business, so I turned to other resources after thinking.
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December 2023 by Jenny Lo
I ordered and paid for a single tire which was promised to be ready in 4-5 days. I called on the 5th day to find out the order was lost or not transmitted and had to be reordered. It finally arrived on the 10th day from Colorado. I had an appointment to have them just put the new tire on the wheel on the 15th day with no news after 2 hours. Went up to the counter to learn it’s not even in the cue. Finally left the store with my tire after 3 hours.The most frustrating experience in a tire shop in my life. The guys at the counters seem nice enough, but the overall customer service is the worst. I will never return. This is my first ever negative review for any business.Wish you all better luck.
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December 2023 by Randy
The worst customer service I have seen at the Stevens Creek Blvd. Santa Clara location. Left after waiting an eternity in line and appointments kept getting called ahead of me after several appointment overlooking. I will never go back. Went to BigOTires and they were amazing...night and day difference.
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November 2023 by Jason
I wouldn't go back.They scratched my band new rims and lost one of the valve stems I supplied.When I mentioned these mistakes to the rep at the front desk, he said I only gave them 3 valve stems. I'm sure I dropped off 4 valve stems.They ignored my comment on the rim scratches.The employees I spoke to seemed nice, but the technicians clearly didn't care. Sloppy work, low effort.
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October 2023 by Cecille D.
Great service and quality but pricey. Good thing there was a sale in Michelin tires so I got sold to replace 4 tires instead of two.A victim of sales talk but no regrets. My 10 year old Lexus IS 250 is zooming like crazy! Lol
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October 2023 by Krishna Manda
Absolutely exceptional service at America’s Tire, especially from Store Manager Robert Garcia. I brought in my Porsche Boxster Spyder for new tires and was blown away by the level of care and attention to detail. Robert made sure my car received the most pampered treatment I’ve ever experienced during a tire installation. The wheels look immaculate and I could sense the meticulousness in every step of the process. Highly recommend this location and kudos to Robert Garcia for setting a new standard in customer service.
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October 2023 by Hien Truong
I like this store because their service is very quick and good. You have to make an appointment online or call them before you come. They don't try to sell you stuff. The environment is quiet and clean. Always bring car here for tire service.
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October 2023 by Junwon S.
I replaced all 4 tires and 2 TPMS sensors.But the thing is that BOTH front tires lost all airs within 6 hours.Turns out that it's leaking from around the air valve. Again it's 2 tires at the same time right after replacing.It's absolutely an installation mistake.They never said "Sorry", but blamed my tire air cap that I've been using over 10 years without any problem.I totally lost my confidence.
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October 2023 by Rachel S.
America's is so helpful and relieves my stress and worries about my tire pressure, tread, and wear of my tires. I can call them anytime and ask about how to keep my tires in tip top shape. Thank you for your excellent service!
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October 2023 by Krishna M.
Absolutely exceptional service at America's Tire, especially from Store Manager Robert Garcia. I brought in my Porsche Boxster Spyder for new tires and was blown away by the level of care and attention to detail. Robert made sure my car received the most pampered treatment I've ever experienced during a tire installation. The wheels look immaculate and I could sense the meticulousness in every step of the process. Highly recommend this location and kudos to Robert Garcia for setting a new standard in customer service
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September 2023 by James T.
I ordered tires for my MK7.5 GTI from Tire Rack and had them delivered to this America's Tire location to have them installed. The process with creating an appointment was easy and their service was quick. From start to finish, it took about an hour and a half, which was half an hour quicker than their estimate.All of the wheels were torqued well-above the mfg spec of 88 ft lbs, but that's expected and par-for-the-course with the commodity tire shop experience. If you care about that sort of thing, double-check the torque when you get home with an actual torque wrench.All of the tires were within ~0.5 PSI of the factory spec, based on my calibrated gauge. Additionally, the tech didn't lose or break any of the silly ornamental bolt covers that VW uses on their wheels, so that is appreciated.I had two issues with my experience this time:1) They gouged the heck out of my wheel with the mounting equipment. Management was easy to deal with, and no one was trying to be slippery about fault, but it's frustrating that I have to take more time off work or from my weekend to deal with their insurance, getting the wheel replaced, etc.2) I had washed the car prior to taking it to my appointment, so the tech didn't have a grimey car to work on, and when it was done, all four of the wheels are covered in greasy hand prints and slobbered with the mounting lubricant that they use to mount the tires. I'm not really a stickler about dirt and grime-- it comes with the territory. I certainly don't expect a tech to deep clean the wheel, but I'd expect it to leave (more or less) in the condition it came in. A quick wipe of the face with a towel would have gotten the wet lubricant off, but now it's dry and the cleaning is a bit more involved.This location has done a few sets of tires out of the ~20 sets I've had mounted in the last decade, and while these issues aren't huge problems, this was definitely the most inconvenient experience I've had.If you go here for tire mounting, hopefully this will help set your expectations.
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September 2023 by Gary Enriquez
I woke up to a flat tire the day before we were going on a trip. I knew my truck size tires were not going to be in stock. Julian was my sales rep., he found 4 tires had the shipped and installed on my truck that day. I would definitely recommend this store!
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August 2023 by Charles M.
Came in to get a set of tires for my mothers 2016 MB Gla250, the customer service here was great. Was super busy but I didn't event wait in line for a minute before I was helped by a service advisor. The person was friendly knowledgeable and had me in and out in a less than 10 minutes. She also checked if there was a sale on the tires I needed. Unfortunately there wasn't but I appreciated The due diligence. I ordered themAnd she sold me on a service certificate! For nail and blow out coverage. I should've asked the person for their name but my receipt says I was helped by " Salesperson 12 JENAVI M M " So shouts out to her! Feeling secure about my purchase and will always go America's Tire when I need Continental tries. Will be back in a few days once the tires get in. Thanks again.
