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March 2024 by Courtney H.
Pharmacist Negar was so rude about refilling my medication and denied me the refill even though they are the only pharmacy within an hour drive that has the medication in stock. Every other pharmacist I called in town was shocked at the way this pharmacist handled my refill request. I have submitted a complaint with the board as I can't believe you would deny someone a medication for no reason at all especially when you are the only pharmacy in town with the prescription.
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December 2022 by James K.
Truly impressed by how incapable this business is preforming even the most simple task. Be it opening I time or filling a prescription without attitude they always find a way to set a new low.
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November 2022 by Harriet E.
I used to "pharm" at Rite Aid on the Mesa, but about 4 years ago or so, it seemed there were always issues with my insurance not covering meds and I'd take the scripts across the street to CVS and there'd be no problem. I switched all my business to CVS.Over the last several years, CVS gets busier and busier and the lines get longer. Meanwhile, Rite Aid has had a major remodel and looks like it's always empty.So, a month ago, I wasn't able to book a same-day appt for a CVS flu shot and since I was up there anyway, I asked if it would be possible to get one. The attendant at the counter told me she'd have to ask the pharmacist and wait. I watched her help the next 2 people in line and then ask the CVS pharmacist. It was easy to read the pharmacist's lips when he spoke to the counter worker. "Who is it?" he asked, adding "we've already got some vaxxers waiting." She indicated my husband and me and he looked over at us and sneered "No" as he looked us up and down like a Studio 54 bouncer.So, we hopped in the car and drove across the street to Rite Aid, where we walked right in and got 2 flu shots without waiting or being sneered at. I'm thinking of switching our pharm biz back to Rite Aid.
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September 2022 by Michael K.
I don't mind the long hair on the new assistant manager but his belligerent attitude should stay at home when he comes to work. If he makes a mistake he could at least say "sorry about that".
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April 2022 by Charlotte K.
I was in the store minding my own business with my housemate who brought a BMX and was looking for an eyeglass lens this tall white guy with s brown ponytail and brown beard came up to us abs started talking disrespectful because we had a red white and blue small BMX bike with us and he was very aggressive and rude and told us we were banned, employees need to be respectful and approach customers cautiously without jumping in their faces and making customers uncomfortable don't recommend shopping at the location, have had no problem with other associates.
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November 2021 by Jeff W.
We have really enjoyed being taken care of by Nagar who is by far the friendliest and knowledgeable pharmacists we've encountered anywhere! Keep it up Nagar! It's why we stay at Rite-Aid! On the other hand, Frank is SO RUDE. I've been trying so hard to get my mom a COVID booster. All he did was argue and blame ME for my issues using the internet scheduling. In 20 years of coming here I've never been talked to this way at the pharmacy. I hope this does not continue or I certainly will never be coming back to this pharmacy. What a shame.
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November 2021 by Grace B.
Got my booster here today. My experience at another drugstore for shot 1 and 2 were sooooo much better. The pharmacist (not going to name) didn't greet or say goodbye, was oddly distracted and impersonal, did a stab of the needle with no warning (it was a stab not a p***** and sloppily placed the bandage and had to ask to get another one because it was bleeding through. After the shot, she didn't say anything -- I had to ask if she's done, if I needed to wait for side effects. Wouldn't you provide good patient care and talk through it at least? Odd and cold experience.
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October 2021 by Maria Eduarda S.
Rudest employees ever. There's never people at the counter or around if you need help. Employees act extremely annoyed if you ask them anything.
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November 2020 by M A.
The Cliff Dr location has fantastic pharmacists. Negar, Emily, and Frank are all true professionals as well as courteous. I have been going there for 5 years and never had a problem. They recognize me, and always have a nice greeting as well. I've had vaccinations here too, and they are gentle and professional.
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May 2020 by Armane P.
Would give 0 stars if I could - required to wear a mask but didn't know until AFTER I completely finished shopping until it was my turn at the register and then told to leave since I did not have a mask. Horrible customer service, and rude rude rude!
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February 2020 by Hayley B.
The people who work here are so nice and helpful! The pharmacists are always in a good mood and give really good advice. The store is always clean and organized. One of the best rite aids I've ever been into.
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August 2019 by Janet R.
This is my favorite ride aid I love the pharmacy staff they have been my mother's primary pharmacy for years & they always continue to help her when she has questions as concerns and I appreciate that to the fullest my mother is pretty shy and doesn't always feel comfortable speaking out but the staff has always been attentive to her and she has no problem going in and interacting with them when needed and that speaks volume to me and the staffs integrity for building the report and having their clients feel comfortable with their pharmacist considering how vulnerable of an interaction it may be. Thank you all! Also I love Lauren she's the best front desk cashier lol she's so funny and sweet always brightens my day here
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January 2019 by Juli P.
This might be the worst customer service I have ever seen in my life. I was in line behind a woman purchasing her items. I waited 10 minutes while late for a dr appt while the customer and clerk chatted leisurely about personal things completely ignoring customers in line. Both the clerk and the customer looked at me and went right back to chit chatting. I ended up leaving and took my money and business somewhere else and will never go back to this store with no concern or regard for customers. This was jan 22 9:50 am. Avoid this place at all costs;extremely unprofessional.
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September 2018 by Chelsey H.
I've been using this pharmacy for 2 years because it's close to home but I've never gone where they've actually been open on the dot at 9. The pharmacist is always 5 minutes late minimum... surprised she still has a job there. UPDATE: I had such an excellent experience with the pharmacy when my insurance switched over and the insurance screwed up my prescription. She took a lot of extra time to help me and called some people for me. She's great at her job but sadly I forget her name.
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September 2018 by Pc H.
Rite Aid on Cliff drive on the Mesa is awesome. The best staff, supervised by Angelique, who also manages the Fairview location. She is an exceptional person who cannot do enough to make you happy. So dedicated to knowing their customer, the pharmacy staff is there to please with ample time to consult and help the those wanting simple answers. Be sure to go your flu shot. It's free with insurance and completely painless if done by Negar! It's a great place to shop and there is always big savings! PCH