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May 2024 by Avery Juan
Too many staff, mostly hidding, our wait was too long.
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December 2023 by John L.
Wow, WTF? We just wasted an hour and a half on something that should've taken 15 minutes, and that was WITH an appointment. We ended up having to do it on the Verizon app inside the store. Next time, we'll just do that so we don't have to go through the aggravation of going to the store itself. One would think a corporation the size of Verizon would have their customer service act together. Apparently not.
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December 2023 by Marjorie W.
I picked this location because it had better reviews than the Verizon store in Goleta. But my experience was not a good one, anyway. The young man who helped me never told me about my iPhone options so I ended up with a model I didn't really want and had to go back the following week. Not only was I charged a $50 restocking fee, but I had to wait over an hour for service the second time. On the other hand, the second person who helped me seemed more knowledgeable and was patient and kind and got me set up. I just wish I hadn't had to go in and waste two afternoons of my life just getting a new phone.
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July 2023 by Justin G.
Would not just take my trade in cell phone. Wanted me to wait for 25 minutes to accept it.
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July 2023 by Mckenna C.
I went into this store a few days ago to have my phone either fixed or replaced. The battery in my phone had suddenly died after only being 1.5 years old. When I went into the store, I was swiftly prompted to sit at a desk and call the phone insurance claim company MYSELF. I literally called a 1-800 or 1-888 number and went through the entire claim process myself with someone unrelated to Verizon on the phone. The whole process took 30 minutes of being hitting numbers. (ex. hit 1 for...etc.) I am not sure why as a 10+ year Verizon customer I am needing to speak to Assure insurance claims myself? I miss the good ol' days where you would walk in and a representative would handle everything - how customer service should be. I didn't even need to go to the Verizon store at all. I could've called the number from work/home. I wasted time going to the store only to be sat at a desk and told to use their phone with the insurance customer service number. Verizon-maybe help your customers and have your own customer service-rather than making them do YOUR job?
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June 2023 by Rebecca F.
Worst customer service of any Verizon store... I know that's a bit like being the dumbest kid with fetal alcohol syndrome but the guy sent me home with a phone in a box that took me two weeks to figure out how to activate because he failed to mention that if you live in the mountains with no service only wifi it won't work. Why he didn't assist me in activating and setting up my phone is beyond me but I guess everyone just does the bare minimum these days.... represented perfectly by this useless store. If only zero stars were an option.
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February 2023 by Arturo L.
Arrived to buy an Apple Watch for my wife for Valentine's Day. I was greeted and put in line for the next available employee. I was told 30 min as there were only 3 people ahead of me. I have no problem waiting. About 45 min had gone by as I watched people come in after me get helped. At this point I waited to see how long it would be before someone asked if I have been helped or acknowledged me. I was finally helped after waiting for 1 hour and 40 min. An employee by the name Ikram helped me. He was apologetic for the wait even though it wasn't his fault. He helped me with what I need and answered all my questions. VERIZON MANAGERS AND SUPERVISORS - Do a better job or come up with a way to help the people who show up first. I understand you have appointments but no one should have to wait over 1hour and 30min. Especially when there are more employees present than customers.
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October 2022 by Izabella A.
Martin was very unhelpful and very rude and walked away from me when i was still talking to him. Would not recommend going to this location as they are always rude and the wait times are very long.
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July 2022 by Robert C.
It's kinda hard to talk with them sometimes I just don't wanna help you or something to help you but it doesn't help right I think the nice people to work there by there Sunday just ignore you and walk away
