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June 2024 by Guadalupe Lara
Good assortment and good service
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June 2024 by Grace Glory
**Review for Smart & Final, Store 391:**
Cashier : Antonio De Jesus
I recently had an extremely disappointing and discriminatory experience at this Smart & Final location on May 22, 2024, at approximately 1:19 p.m.
The incident began when the cashier Antonio de Jesus scanned my items and presented my Smart & Final savings card. After inputting my payment details, the cashier incorrectly informed me that I could not use my EBT card and purchase alcohol simultaneously. This is not supported by California law and is a clear case of EBT discrimination.
When I requested that the alcohol be voided from the transaction, the cashier claimed he couldn't do it. I then asked for the entire transaction to be voided and restarted, which he also refused. The cashier asked for two forms of ID, which I provided, but then he told a second person that the additional ID was unnecessary.
I asked to speak with a manager or supervisor, as the cashier was preventing me from completing a standard transaction. The manager eventually assisted, and the transaction was completed as it should have been handled initially.
However, another employee behind the cashier began screaming at me, repeatedly ordering me to "GET OUT" of the store and not to return. His hostile behavior caused other customers to turn against me, despite my calm demeanor and respectful conduct. This was completely uncalled for and demeaning.
Additionally, I was shopping for vision-impaired individuals, one of whom was present during this incident. Due to the situation, she did not receive the necessary assistance, causing her undue stress and hardship.
This behavior was not only unprofessional but also discriminatory towards African American customers and individuals with disabilities. I have observed this specific employee consistently exhibit hostile behavior towards these groups on multiple occasions.
After the incident, I called the store to obtain the names of the involved parties. The individual who answered, whom I recognized as the employee who yelled at me, refused to provide any information, falsely claimed to be the manager, and refused to transfer me to a true manager.
This incident not only reflects poorly on this store but also violates California state laws regarding discrimination and consumer rights. Under the Unruh Civil Rights Act (California Civil Code Section 51), discrimination based on disability and race is prohibited in all business establishments, including retail stores. Additionally, there are no restrictions preventing the purchase of eligible food items with an EBT card in the same transaction that includes alcohol, provided the alcohol is paid for separately.
I urge the management to review the footage from the incident and take appropriate disciplinary action against the involved employees. It is crucial that all customers, especially those from vulnerable populations, are treated with respect and dignity.
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January 2024 by Angel Bustos
Everything wholesale good cheap and very honest
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November 2023 by Milton Lopez
The last times we have come ALL CASHIERS have been really rude. The lady always has a sour attitude. Today a guy threw a bill after saying the we would actually prefer to pay with card. When we wanted to return something a couple months back, a guy got super pissed at us because of this. Would not recommend if you want a pleasant shopping experience. Just go to Trader Joe’s, or Sprouts a couple blocks away. All the cashiers there are nice, the complete opposite of the cashiers at this Smart and Final. When I find out the names of these three cashiers I’ll update my review to include their names.
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November 2023 by Lisa Moeller
Great parking lot. Got some natural bug spray for a reasonable price. Watch for their deals, because you can get some great discounts. But I only shop for specific items I want that are on sale. Because there normal prices can exceed that of other local markets. I think the cleaning products section is good in variety and price most of the time.
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November 2023 by Eustaquio Bahena
Make some purchases in such a short time friends, thank God bless you always
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October 2023 by Valérie Lent
Good prices and easy parking, a perfect place to get groceries.
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July 2023 by Joe Valenzuela
it's the worst store ever. I was born and raised in Santa Barbara and I never been so disrespected in all my life at 51yrs I walked in just now to purchase some cookies and a male employee puts his hands on me and orders me to leave the store for no reason so I told you don't know me his response was my girl does. really I don't still and because his girls says such you treat me like a crook really...
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July 2023 by Maggie Malloy-Watson
Always in stock, advertised items are available
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July 2023 by kitti
Always great service and lots of options
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July 2023 by Levi Franklin
Two words. Rude cashiers!!!!
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July 2023 by RobO
Cramped, always dirty, always huge lines, most recently they have the entrance blocked with pallets of water, they look closed, appears to be a FIRE hazard. Did not feel safe going inside. Seriously, it has to be a HUGE safety violation. ???
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July 2023 by David Caro
Store has good selection and prices but cashiers ruin the experience. All the cashiers except for Gavin have horrible attitudes, the short brown haired woman is the worst. The multiple times I have been there and she has rang me up it was the worst and most sour attitude I have experienced at a store. If the store management's goal was to make customers go elsewhere well you hired the best cashiers for the job.
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May 2023 by Jalama Beach
Has really good cleaning supplies, and things you can not find elsewhere. Staff was very nice.
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April 2023 by Cinthia Lopez
Today I witnessed Gavin, one of the cashiers discriminate against a customer. This customer approached him seeking assistance and as soon as he heard her speak Spanish he said, "Sorry, I don't speak Spanish," and ignored her. Instead of attempting to help this customer or getting someone who could help her, he ignored her. I'm glad I was there to re-direct the conversation and make sure she got help. This is unacceptable, this store receives a diverse group of customers and there should be more grace when customers approach staff for help. I've seen this particular employee be dry and unpleasant to other customers, myself included but today was just horrible. He needs to DO BETTER, I've been going to this store my whole life and it is now becoming less appealing.
