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September 2023 by Ludovico D.
I've been in three times. None of the shoes I want are in stock and I'm always told to come back a few weeks later. I really want to support local businesses but you make it really hard. I won't be back.
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June 2023 by Phil Proctor
I've had chronic foot pain and tried shoes and orthotics. I decided to try a running store figuring they were experts in shoes and foot care. I was not disappointed. The owner took time to consider my story and recommend a couple of shoes, which have worked out perfectly. Highly recommended.
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June 2023 by Sarah S.
The people here are extremely considerate, kind and courteous. We had an extremely warm experience here when we bought a pair of ON Cloud shoes and experienced a quality issue. Joe and the other associates listened to our issue and worked with us to get everything figured out. They were very understanding and have a very high quality of customer service. This is a great place to get shoes with great service.
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April 2023 by Matthew Lim
Welcoming and helpful place! They were very knowledgeable and were able to answer my questions, and helped find a pair of running shoes that fit my needs. If you’re a runner and looking to build out your shoe rotation, or just need help finding a pair, this is the place for you.
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February 2023 by Michelle Taylor
The guys are always nice and very helpful!
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October 2022 by Kevin Walker
Grabbed a Run Rabbit T. Love this spot!
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June 2022 by Sarah R.
This tasteful little shop in lower Montecito has the same prices as anywhere else in store or online and the are bound to have a shoe that tickles your fancy. Even though it seems like a small selection, once you start trying on shoes the selection becomes a lot bigger because there's a shoe for every need. After looking around for the longest time, I found the magical fit that ended my shoe search. And my fiancé found a pair while we were at it too! They carry only quality here. Miles was easy going and made the experience stress free for us. He handled the multiple customers looking to try on shoes making us all feel important.
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January 2022 by Sarah Gorman
Extremely helpful and attentive staff. Joe was kind and patient with my elderly parents, who each needed very supportive shoes. While this isn't the target audience -- all the other customers were folks looking for actual running shoes -- Joe took the time to find the right shoes for my parents. Outstanding experience and highest rating. (And a few months ago, I went to the store for running shoes for me and received excellent service as well!) Wonderful small business.
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November 2021 by Lucy K.
Nice employees but their NO RETURNS policy has made them lose my business. Store credit only. I bought a shirt and next day wanted to return it, not worn, tags still on it. It just didn't fit right. The clerk told me store credit only - THE NEXT DAY. Sorry - every other retail store in the WORLD lets the customer return within 30 days, with tag, receipt, not worn or used. Bad policy. Lost my business.
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October 2021 by Meagan R.
This business should update their hours on their website and Yelp. The place was closed at 4pm when I got there today on a Thursday. I will just go to REI from now on. I'm tired of this place being unpredictable with their hours.
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August 2021 by Dina Clapinski
Fabulous customer service and great selection. Convenient location and they take the Axxess card too. Highly recommend.
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March 2021 by Kirk Miller
Great service! Friendly staff, and very knowledgeable.
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September 2020 by Courtney D.
Finally visited this store and very happy I did. Nash was super helpful and extremely knowledge with decades of coaching experience under his belt. He was kind and gracious with my daughter and gave advice about running cross country not to mention helping her find the perfect shoe. I really appreciate the time he took with us. We will definitely be back. (And she loves her new shoes!)
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September 2020 by Bennett G.
Okay so this is the second beyond weird experience at this store. Never again because the only two times I have been in (once at the old location and now the one in Montecito), I have been met with rude people with attitudes.First time a huge sign that was hanging on by one little nail fell on my 13 year old daughters friend. Sure accidents happen but not even an apology from the "manager"as the little girl was hit on a bandaged up foot from a previous accident? In fact they looked at us as if it were our fault.The next time I am at their store I am in the market for a new pair of Hoka running shoes and I see that they are conveniently located in my neighborhood of Montecito. I go in and there is a aloof little old man that works there. I ask for a 8.5 or 9 mens shoe size. He says that he brings me a 9. I put them on and trust him to give me the right size as he is the professional and I am without my glasses. The salesman half heartedly assures me that this is the right size for me, as bigger is necessary on trail runs. As I am at the cash register I strike up a pleasant and engaging quick one minute conversation with the only other person in the store who is also in line. The sales person wasn't having it. Multiple times the little old man interrupted me in an inpatient manner and hurried me along. I felt very uncomfortable.I am now stuck with a size men's 10. I look like a clown and am trying to find someone to give them too. What a rare experience to have especially in these trying economic times. Customer service, patience, and expertise is everything at a retail establishment especially at a running shoe store.I should have just ordered online...
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December 2019 by Charlotte Gullap-Moore
Never purchase anything from this store if you are not able to leave with that item. I made a purchase on October 26, 2019 and was told that the my sneakers needed to be ordered. I have not received the sneakers and the owner refuses to return my money. It is over one month and I am still waiting for my money to be return for an item I never received. Again, if you visit this store never order anything!
