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May 2022 by Karen D.
Meh service. The front desk is amazing I hope they are getting paid enough. The do so much. They're always doing 12 things at once
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November 2021 by Jacqueline W.
What a Special group of people. The doctors are the most knowledgable, caring people. All of the staff is warm, friendly and most helpful. I have taken my dogs there for years and always know I am in the best care!
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October 2021 by Matthew F.
We've taken our two dogs and cat to SBPH for over 15 years. We value the care they've given to our animals and plan to bring all of our animals to them in the future, even though we've moving off the mesa.
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August 2021 by ann fox
my dog had a grand mal seizure twice in front of her after accupt she stood there and told me he was having a seizure and asked me to take him outside never to follow up. Incompetent sad she is still around
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May 2021 by Drew Q.
Love these guys. They always take care of my pup windy! Patient and super sweet staff.
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January 2021 by Ashley R.
We are writing this review due to great disappointment about the service they provided to us today. We called to make an appointment yesterday for our dog and received an 11:15 appointment. My husband was waiting in the parking lot when I received a call to reschedule since we missed our 11:00 appointment. I gave her his number and said there must be some misunderstanding, but that he is waiting currently for them. After a discussion they refused to see our dog stating "another appointment will arrive in 15 minutes." Our dog is having intestinal issues and the next soonest appointment available in town is in 5 days due to current pandemic situations. It is not an emergency to take her to an emergency vet, but she will now be in discomfort 5 more days because they would not accommodate for her. We have gone to SBPH loyally for routine care, vaccinations, spaying, fox tails, ear infections over the past 4 years. It is disappointing they wouldn't try to accommodate to a loyal patient during such tough times. We were prepared and ready, including storing a stool sample properly and taking it to the appointment. We will not be returning to this facility. It is very upsetting that they could not help us find a solution to the miscommunication and instead we have to wait 5 days to be seen somewhere else.
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February 2020 by JeN A.
The doctors and all of the staff here are wonderful. My dog LOVES going here and they take great care of her. I've had pets my whole life and never had a vet I was happier with.
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November 2019 by Jacki A.
I have had two dogs with SBPH and the personnel there have been excellent! They care, they go above and beyond. I don't know how anyone could have had a bad experience as some of the posters below. I've never seen/heard anyone while I was there be rude or unprofessional. They are loving and caring. Best place for your animal. Been going to SBPH for over 15 years!
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September 2019 by Bitsy L.
One of the worst experiences in a veterinary clinic... ever! I'll give two stars for Dr. Mobraten as she seems somewhat kind and caring of my dog. This practice is overpriced,insensitive and seems only money driven hospital. I had taken my dog three times for a reoccurring procedure, each time I was allowed to be in the room with and my dog who is almost 15 years old.and is so sweet, has never needed a muzzle. Walked in,I was was greeted by a rude 20 something woman, Laura I think her name was. Yes I ran 15 minutes behind, regardless, the woman should been polite, the clients do pay for her salary. Someone had mistakenly booked me with another vet when I had always seen Dr. Mobraten. After rushing over before work, Shouldn't I be the one who is upset here? The arrogant front desk woman said Dr Mobraten will be able to see me after all. The women showed me to the room and slammed the door after herself, nicely done. Dr. Mobraten said they normally do this procedure in the back. Then why was allowed in the room for the past 2 times? This time, the Dr. was talking, not paying attention to my dog, more about what she was going on about, while she inserting her finger into my dogs backside. My dog yelped, I jumped a little too and the Dr told me to "stay calm" How about your front desk be a little more gracious, not slam doors, not make me wrong for being 15 minutes late and how about you pay attention to what you are doing , book me with the wrong vet, not talking while you're doing this procedure? Then I'll stay calm! After all that was done, the women at the front desk had a complete personality transformation now with the vet standing right next her, unbelievable. Well guess what? Santa Barbara Pet Hospital, you just lost a client! So rude, inconsistent, expensive and traumatizing for my dog and for me! it shouldn't have been like this. I'm sure there are more personable, and less expensive pet hospitals in town. Who needs this?!
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February 2019 by Amanda McFee
I very much appreciate the doctors and all the dedicated staff members at Santa Barbara Pet Hospital. Excellent care and attention to detail, sometimes on short notice. I have been able to call when things came up and I always feel like we get in fairly quickly. Our family really like the two separate entrances: one for cats and one for dogs with those cool mid century door handles. Did I mention reasonable prices?
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August 2018 by Robin S.
One of the most unprofessional and rude offices/receptionists I have ever been to. When my senior chihuahua was sick and they made a mistake on the appointment time, the girls at the front (mainly one very unhappy girl named Rebecca) never once apologized for their mistake, or offered to try and move my appointment up when I said I had somewhere to be. They watched me sit in the curb with my sick dog trying desperately to find another appointment and offered no help. When I came back in and asked to hold my dog during the blood work the front desk girl rudely and aggressively refused. She acted like she didn't know me even tho I have been there many times. I do not recommend taking your pet here if you want to be treated with kindness and like a human. It's Obvious the staff there doesn't even like their job and also has no regard for pet owners emotions and feelings.
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May 2018 by Geoffrey B.
Good people. They truly do care about your pet.
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April 2018 by Kait C.
Dr. Mobraaten and staff are always amazing. They are always friendly and gentle with my dogs, and can fit us in for an appointment at short notice. I highly recommend this office!!
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December 2017 by Ataman Y.
I recently stop bringing my cat to this place. I'm sure about the quality of the Vet but the people that answer the phone calls and make appointments are very incompetent. I rescheduled my cat's appointment for saturday. I called to say that I ll be late for 5 mins and they said that I don't have an appointment for that day. I was trying to explain that I rescheduled my cat's appointment but the attitude I received was horrible. I felt like I was talking to an ignorant police officer. She was very denial about the fact that they made a mistake and all expected was an apology and offer for a rescheduling. Instead she said " you don't have an appointment", "no, you can't come in". Somebody has to teach these people the customer service side of veterinary. This experience did make me question the credibility of the pet health care they give. I will never bring my cat this place. STAY AWAY FROM THIS PLACE!!!
