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January 2024 by RobO
Dr Black is amazing!
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February 2023 by Stefanie Edwards
Trying to get a hold of this office to schedule an appointment is ridiculous! I've been on hold for at least 30 minutes and still waiting.
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October 2022 by Gogo Perez
Friendly, professional and clean. Masks are required as of this posts date.
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May 2022 by John Jennings
If I could give zero stars I would. From start to finish this was the most unpleasant, and dysfunctional visit to a doctor's office I have ever had.I felt like my sick son was nothing more than "the next kid in line" after the doctor, who we have never met, started the video chat with "What is wrong", not an introduction, not even a hello.I'll spare the rest of the disappointing details, and will never use this group again for my child's needs. We are people not widgets, and this uber-corporate approach to medicine is one that I will choose to support.
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October 2021 by Olivia Cruz
Doctors have been great since day 1, for the most part front staff is great it has been on few occasions that we receive substandard quality service. With that said keep in mind that the front staff is not representative of the doctors here.
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October 2021 by Sour patch kid
My son wasn’t feeling good. I was very worried he is 2. I went to the ER the night before I didn’t feel heard. I called them to check in with his primary dr. The women who answered phone was exactly what I needed. I felt heard and like my concerns were taken seriously. They fit me in that day even though my regular dr who we love, Dr Nimmons wasn’t in. We saw, Dr. Mendoza. I was worried. She also has we very helpful. And I felt heard. So I had a very good experience. I usually don’t write reviews. I really appreciated the care my son received.
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August 2021 by Jim Gribble
Infant took COVID test on Monday, rapid test. It’s Wednesday and they still don’t have Dr note. They know we need note to get back into daycare. Urgent care took 20 mins in and out the door with other kid last week. Frustrating. Changing doctors and clinic.
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May 2021 by Nikki
My son wasn’t feeling good. I was very worried he is 2. I went to the ER the night before I didn’t feel heard. I called them to check in with his primary dr. The women who answered phone was exactly what I needed. I felt heard and like my concerns were taken seriously. They fit me in that day even though my regular dr who we love, Dr Nimmons wasn’t in. We saw, Dr. Mendoza. I was worried. She also has we very helpful. And I felt heard. So I had a very good experience. I usually don’t write reviews. I really appreciated the care my son received.
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March 2021 by Gabe Sundholm
I wish I could I give this a zer0
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December 2020 by Tom Clark
Top drawer.Had cataract surgery, could not be any smoother.
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October 2020 by Shu L.
This review is for the billing department and I would give zero star if there is. My daughter was delivered oct last year and I took her to Dr. Gaitian several times after she was born. As my insurance is with another group and sansum asked me to pay for a deposit of 160 each time for four times. And say once they got paid by insurance and they will refund me. My insurance paid them in January 2020, rough year...and since then, I have been calling them and they keep saying they haven't received any yet. Not from my medical group. Asked me to follow up in a month...and month by month, each time, not received any, update system. So I got my insurance contact them directly with the payment info. And they still ask to check back in a month. And my insurance did...now still, updating the system...I spent so much time to try to reach them to get the refund....and it has almost been a year, even during the covid, this is really rediculas. Also, they keep sending me a bill for copay which I had already paid for though they actually own me money. I would definitely suggest stay away from the business...
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March 2020 by Chris C.
Was planning on switching from Kaiser to Sansum Clinic. Made a new patient appointment with Dr Engrstrom. They gave me a phone number to call to have my records transferred. After more than 3 weeks and a half of dozen calls and messages nobody has called me back. Left another 2 messages for the supervisor in charge of records Laurie Gutierrez. Still no response. If this is how they treat you from the beginning i'll take it as a signa nmd find another doctor/clinic. I have had better service at the DMV.
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December 2018 by Riry P.
Several moms I knew in town recommended him and said he's the best. They're totally right. He is kind and takes the time to listen. He doesn't pass judgement. He is supportive of the well being of my children and offers great advice and alternative solutions. His team are AMAZING!! The nurses and assistants are friendly, patient and wiling to work with us. We also get in and out generally ON TIME! We've been seeing him for years now and his level of service and care is pretty consistent. Why would I dread taking my kids to see Dr. Gaitan? His receptionist staff were DREADFUL! It looks like they finally took notice of the patient surveys and got rid of them all. Except one but it looks like she's checked her attitude so that's a huge win. The last few times I've had to go in over the course of 3-4 months have been PLEASANT! Everyone is friendly and nice and welcoming. The check out staff are not as friendly but at least they're not giving me snarky attitude. I highly recommend going to see Dr. Gaitan.
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August 2018 by Lori R.
I go in check I say no changes they call to verify I am present dorect me even though i may knlw location of specialist . Effeciant! Happy patient
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April 2018 by Conserned Mom M.
I am writing an update because after speaking with my normal doctor we found that the woman who treated my family so poorly was completely out of bonds on requesting to have so much work done. We explained to her that Doctor Jacob had said we needed xrays and to have blood drawn and to set up an appointment with an allergy specialist and our daughters primary literally shook her head and sternly told us "Why would I put those requests in if the child is obviously healthy? You bring me a healthy child , she is healthy. Also Sansum does not take your insurance so why would she even see you? " We are new parents and we are aware that some of this is on us but a seasoned doctor wanted took us in even though we didn't have the right insurance and demanded to have very expensive and traumatizing work done that wasn't even needed! Again stay far away from this place. Just because there are some nice people who work here doesn't mean it's worth the risk of your own health. My advice to the good ones? Find a different location or company to work for.
