November 2023 by Jessica L.
If I could give negative stars, I would. I took my car in, for a standard oil change. My car had no issues prior. Waited for the service, paid, went straight home. The next day, I noticed an oil stain on my driveway. Not old oil, shiny new oil. I took my car back, asked the attendant to make sure everything was ok. They pulled my car into the bay, and I assume looked at the oil pan. Came back and said there was a little oil around the plug, but didn't observe a leak. Took my car home. Put a new piece of cardboard down, just to make sure. Guess what?! Still leaking. Took the car back again (3rd time), asked them to shut the car off before checking. The "manager" checked this time and actually pulled off the oil pan plug. Lo and behold, the gasket had a crack in it. They replaced it. But my car was still leaking. I went back again....this time the manager ordered the gasket from the dealership, so it supposed to match my car completely. Took about another week for the part to arrive. Finally installed the new gasket. The manager says, well if this doesn't work, I have no idea what to do! Great! So, the gasket did not stop the leak. I took my car to another mechanic, and asked them to take a look. They told me the oil pan plug/pan were stripped and I would need a new oil pan. About $600 with installation. I called Jiffy Lube to talk to the regional manager and try to resolve the issue. He asked that I take my car back one more time to his "master mechanic" and that he would issue me a full refund for the original oil change (why was this not done immediately?) The master mechanic took a look, says the leak isn't from the oil pan/plug, but is from the transmission - never leaked before! But he replaces my oil pan plug with a after-market magnetic plug. I need a special tool to get oil changes in the future. AND my car still leaks oil, not transmission fluid, but oil. And I NEVER received my refund. I will have to go spend $600 to fix their mistake. NEVER GO TO JIFFY LUBE!!!! Beyond disappointed and frustrated.
