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January 2024 by Nick Thiel
Great service advisor. Great loaner car. Service done right. What more could you ask for?
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November 2023 by NorCal Joe
Refreshingly competent, professional, respectful and knowledgeable employees. Tony made the purchase simple, overdelivering on every commitment. Dealer upgrades were offered through a simple email link prior to purchase, making it easy to consider without sales pressure.The paperwork was completed quickly (within 15 minutes?) and Nic did a great job in educating us on the vehicle features.Santa Barbara Jaguar exceeded our expectations in every aspect of our purchase and their manufacturers are fortunate to have these individuals representing their brand.I can't recommend these folks enough.
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November 2023 by Joe F.
Refreshingly competent, professional, respectful and knowledgeable employees. Tony made the purchase simple, overdelivering on every commitment. Dealer upgrades were offered through a simple email link prior to purchase, making it easy to consider without sales pressure. The paperwork was completed quickly (within 15 minutes?) and Nic did a great job in educating us on the vehicle features. Santa Barbara Jaguar exceeded our expectations in every aspect of our purchase and their manufacturers are fortunate to have these individuals representing their brand.I can't recommend these folks enough.
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November 2023 by William Duncan
An excellent experience in every way.
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August 2023 by Anton Chilton
Fantastic sales experience from end to end. Tony was a pleasure to to business with and I"m very happy with the experience.
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June 2023 by Chip Beaman
I reviewed Jaguar Santa Barbara about 2 years ago and I'm pleased to say that nothing had changed. My salesman, Tony Clumeck was then, and still is now, responsive, polite and professional. There was no pressure from him at all. He answered every question and was honest with me about every request I made. I told him what I was looking for and he moved heaven and earth to find my car (which wasn't in their showroom) and bring it to the dealership for me within just a few days. The majority of the paperwork was handled by text or email leaving me with just the final documents to sign onsite. An amazing finance director, Summer Petrik, explained everything, making sure that I understood the options and financing. I had some questions about my returned leased vehicle and she made phone calls and sent me an immediate email with a resolution, allaying my concerns about the potential issues I had expressed to her. She then emailed all the documents to me so I'd have them digitally. Unbelievably efficient - I was in her office 15 minutes! After, she handed me off to Nic Azzolina, the delivery specialist, who was waiting with my new car. He took the time to bring me through all the features and show me some things he thought I should know. He was incredibly polite and knowledgeable. I spent more time getting introduced to the new car and its features than actually buying it! Tony, Summer, and Nic were great and I highly recommend them. TWICE this has been the best car purchasing experience.
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May 2023 by Evelynnn A.
Called to order a part, the person I spoke with was unprofessional. He said he can't help me and hung up. Very rude and unprofessional
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April 2023 by Richard Khalife
Bought a 2020 Jaguar XF from this dealer, with assistance from Cynthia Morales. Phenomenal customer service. Great interaction. Superb quality of car delivery and experience. Highly recommend this dealer.
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March 2022 by Mario Z.
My daughter Took her car there and they quoted her a $500 repair. After keeping her car for seven months (they said it was hard to get parts) they told her the cost would be $1700. So they kept the car for two more weeks doing repairs. Now they called her and said the car is ready. She drove off the lot got about 2 miles and the car broke down again. So she took the car back, it took them another week to fix. End of story. "bottom line" BE CARFUL WHO YOU TRUST AS A MECHANIC!!
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October 2021 by Bethanie A.
Dylan was never there when we called for some reason, always "unkown" as to his whereabouts... We dropped our vehicle off at 8 am, attempted to call at 1pm and were told that Dylan had a lunch break until 2pm. So we waited until 2:30ish needing our vehicle for obvious reasons and it went to voice-mail. We try again later and get an answer as Dylan explains our vehicle will be ready in about 25 min. We drive there and walk in and, Dylan is no where to be found. As one of the front desk employees escorts me to Dylan's desk he states, " he is always up and down, we can't ever find him". I am seated and waiting. Dylan walks in and has no paperwork printed out for me (there are at least 8 copies/customers reports laying on his desk in front of me) so I have to wait while he prints papers out all while he says my car is still being washed. Mind you, this is 6 HOURS later. Also, sorry Dylan but if you can't be honest with yourself then how can anyone else trust you?? Tell me my car isn't ready because you are behind or have a family crisis. Anything but lie. Btw, We have taken our vehicle in numerous times and have had good service with honest employees for four years before this. I really hope this doesn't continue or we will find another dealership.
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June 2020 by Peter K.
Wanted to do a quick shout out to Tony and Sam over at SB Jaguar/ Land Rover. Couldn't be happier with my new F-Pace and the how the process infielder. While I am not a novice car buyer, I didn't know an awful lot about the Jaguar lines, Tony ( who's worked the Jaguar for over 10 years) , recognized what my needs and priorities and was able to find the right car with the right accessories for me very quickly, although I made sure I tested their entire line. ( Fun!)Sam also was a great help, getting the pricing and financing done in a most agreeable manner..The car is great, the people that I worked with were both professional and nice guys, overall a very solid car buying experienceI'd do it a again. Highly recommended!
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December 2018 by Cynthia Crewdson
Service advisor Jee Thao, up-front and personable.We really appreciate your help so far.
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March 2018 by Scott Wilson
Can't speak highly enough of the attention to detail the parts department offered me on a small part I needed. Howard, specifically took the time to make sure what I was buying was exactly.what I needed. Then took the time to ship me the item the next day. Howards next level customer service is second to none. Want to be treated like a human. Shop here. End of story and cheers to them
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February 2018 by Mayra Salcedo
Great help.
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January 2018 by David Bradley
Shout out to Matt in the parts department. He went above and beyond the call of duty to help me with a tiny little part that had come up missing after some body work was done on my Jag and a local body shop. Really appreciate the help and service!
