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September 2023 by RJ H.
Meh once was enough. Small. Boring merchandise selection. Noticed they were asking $7.99 for a dress with an H&M tag that was marked $6.99. Seriously wish I'd taken a pic!
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August 2023 by HillcrestHostel San Diego (HillcrestHostel)
Your employee - Michaela Springer - was extremely rude… she created an atmosphere of hostility. The sheets and bedding sold at this location here were full of bed bugs and when I showed her the evidence, she started screaming at me to leave the store.I will never visit this nor donate to this store again, I recommend the Alpha Thrift store not far away.
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May 2023 by Susan F.
Natalie was great! Was very helpful, friendly and nice!Emily was very nice and informative!In a great mood! (Hopefully I remembered her name right; she has cute piercings on her face) Had a great time shopping! See ya next time we
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January 2023 by Sybille K.
There are other radio stations you can support locally in Santa Barbara besides KJEE. Just because they are located above you doesn't mean you have to play them. The music blasts through the store and is repative and just plain sucks. I said something to the employees and they expressed how much they hated it too!
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September 2022 by Chill P.
Amazing store. Good people. Great purpose. Christina is a excellent employee that works there. She is great with people and very kind to everyone that comes in. Really appreciate the kindness at goodwill.
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July 2022 by D'onna V.
NATALIE, the supervisor I dealt with today is an exceptional asset to this company. She went above and beyond helping me out. Her positive attitude and professionalism was infectious and it was overall a really great experience.
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May 2022 by Piper W.
I've been a frequent client of this store for years. Lately the store has been especially good. The staff is helpful and nice and I've been scoring nonstop!You never know what you'll find there. They always help load larger items for you or if you need help so that's super cool.
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April 2022 by Eugene H.
CORRECTED REVIEW PLEASE READ:I am very impressed with the new organized look of the store. Obviously this staff is working very hard to improve the store. It has never looked this good, and the staff is the friendliest I have ever see in all the years I have been shopping this location. I also want to mention how impressed I am very impressed with MARKS exceptional merchandising skills, he's truly an asset to the store. But everyone is Great and that includes those hard workers taking in the donations and those that process them. Thanks for All your Hard Work your customers Truly Appreciate it!!!
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December 2021 by Victoria O.
It's Friday at 5. So pour a drink and settle in. I have over 1000 reviews and recently received an email from Yelp saying that I'm among "the most positive" reviewers. 841 of 1014 % are 4s and 5s (by the old metric, where 5 was "as good as it gets"). Only 73 are 1 or 2. That's like 7%. You have to really, really mess up to earn a VO goes scorched earth review but one employee here did. So here goes. I was having THE BEST day (great week too) and the young woman with the ombre ponytail was so noxious, so utterly toxic that I feel it is my civic duty warn other happy people that an encounter with her is likely to result in heightened blood pressure even if your normal is, like mine, 110/70. I went in this afternoon to get some glass pitchers (for teas, juices, waters to keep in the fridge). But the minute I entered, I found the following chair. I gasped! It was so beautiful (Thomasville!) and in pristine condition. I look at the tag: $24.99. Too good to be true! Happy day! It doesn't fit in my 2007 Saab but next Tuesday I have a colonoscopy and my ride home drives a Range Rover so we can swing by Good Will on the way back from Dr Aguirre. As I'm about to pay, I see the most beautiful, sweet pitbull I've ever seen (and I love pitties). The mom says I can pet and we have a love fest, even if my heart is a little broken that I have to say goodbye to this absolute snuggle bug. On the mannequin is a sequined dress with a tag from Macy's: $109. This seems unlikely but I see no Good Will tag (it was inside but inaccessible). The WONDERFUL young man helping me with the chair (he tried to get it into the car but hadn't counted on the door being the issue, rather than the seat) tells me it's $7.99. I ask where the dressing room is and he says there isn't one but that--and I quote---I can "take it home to try on and return it [if it doesn't fit]." Side note: I've never been to a secondhand store you couldn't try things on. The Santa Monica Good Will (26/Wilshire, now closed) had dressing rooms. Ditto EVERY Housing Works in NYC.I bring the dress back a few hours later and told that there's no store credit OR refund. Also, the dress is $19.99 not $7.99. But I have been thrifting my whole life and at Good Will, things are lower than the price marked ALL the time. They don't have staff to go and re-mark everything. What, then, does "return" mean? It means that you can buy something else of equal value but you CANNOT get a receipt to bring back at a later date. Here's the ridiculous system in place: you buy something else of equal value within 7 days.I never would have bought a $20 dress without EITHER refund OR store credit. Enter the young woman with the ponytail. She's rabid (as in rabies) and immediately started in about reading the receipt, and looking at the price. Well I was too busy drooling over the pitbull and the chair score, plus the young man seemed so competent and nice. If he said the dress was $7.99 I had no reason to doubt this. Neither did I feel the need to cross-examine him as to the meaning of "return." I mention I was an English teacher (UCSB, btw, not high school) and she shot back---after I was talking to the SANE manager in a black suit, 30s or so--"You'd think an English teacher would read a receipt." Unreal. She wouldn't mind her own business because at this point it was a grudge match, which--hilariously---this girl thinks she's going to win. The manager deserves a medal for diplomacy. He said her attitude is, well, what it is because the clientele of this store isn't like other secondhand stores. Read: on drugs, unreasonable, unstable. In other words, she has to behave this way because some aggressive person without a home (you're not allowed to say homeless anymore) might wig out. He conceded that I did not fall into that category (and maybe the giant ring on my finger might have indicated that I did, indeed, reside in a structure with four w
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July 2021 by Rosmond P.
This is a cool small little store. The hard thing is the limited parking in the front. So make sure when you come if I had a spot or of course park somewhere else. Stuff in here is organized pretty well and there's limited men's stuff but plenty of women so make sure
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May 2021 by Amy C.
My daughter is 17 and we love thrifting for clothes and Knick knacks. We were visiting Santa Barbara from Orange County and decided to stop at the Goodwill. The store was organized and clean. I wish the pricing was easier to decipher but other than that, great deals, clean and organized store, friendly staff. Check it out!
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January 2021 by Lianne K.
Adored Grandson, who's 16 and discovering the joys of thrifting and maximizing his money, wanted to check out options in Santa Barbara on a recent day trip. We tried another thrift shop that turned out to be a total bust. It was a happy step up to walk in to this Goodwill location. Clean, organized, directions on the floor to walk the aisles to minimize contact / increase social distancing. All good! The housewares section had some very nice items. Several were not only a good deal, but in great condition. The only drawback is that we are already maxed out on space, and trying to get rid of excess items, not bring in more, even if they are pretty. There were enough items to keep me interested in checking them out while AG was doing his thing.He ended up finding a pair of khakis and a button down shirt, which was he was seeking. The cashier was really friendly, making the check out experience a happy one.They have their own private parking lot, and are away from the bustle of State Street. Will be happy to go back again when the (newly) Frugal One wants to check them out on a return visit.