-
February 2024 by Blair R
Zach was professional, friendly and efficient. Great customer service!
-
February 2024 by Dino Andriani
I was on the road and encountered an issue with a car I had rented elsewhere in California. Enterprise roadside assistance directed me to their Santa Barbara location. There I was assisted by Zach, the branch manager. He went out of his way to get me into another vehicle and on my way in a very short amount of time. Great customer service!
-
January 2024 by Brian Campbell
Car was clean, nice staff
-
January 2024 by Valérie Lent
The associate was very helpful, came outside with us to show us all the bells and whistles off the car we were renting. The vehicle had been sanitized, and they're were two additional sanitizing wipes between the two seats.
-
January 2024 by Sarah Kelley
Zach and his team are OUTSTANDING.
-
January 2024 by Juan Venegas
Very friendly really helpful n suggested certain cars for my comfort very pleased with them
-
January 2024 by Jason Libs
Branch manager Zack Zinnel was friendly, patient, efficient, and helpful with my rental. I often rent from this particular office and it’s always very busy. He understands and operates this branch with calm, confidence, and a positive attitude.
-
November 2023 by David Gray
Renting a car after you've had an accident is always a little unnerving. The folks at Enterprise in Santa Barbara were very understanding and helpful - particularly coordinating with my insurance company.
-
November 2023 by Carrie Vuich
I work a few blocks from Enterprise and go to that location multiple times a year. The staff tries hard to get you in and out as quickly as possible. There hasn't been one car that I haven't liked and I've rented many different types. Helen and Jacob were especially kind and helpful at my last visit. I rented very late in the day and they totally accommodated me and I drove away in a nice, clean car. Love this location! Carrie
-
November 2023 by Sofia Schifano
Adrian Adame was extremely helpful answering all my questions. He was patient and friendly. They even upgraded me at no cost!
-
October 2023 by Scorpio Tarot
I had to move o I rented a truck. Unfortunately my truck rental trunk door was faulty and would not open. Initially, I tried to open it the first time and it took me several tugs to finally open it. Nonetheless I proceeded to pack my things for the move. When I reached my destination I attempted to open the trunk door and after several attempts it would not open. I had to move my things by climbing over the truck bed to transfer the items from over the truck bed which was made the move extremely harder than it should have been. When I returned the keys another issue I had was that the key drop box was completely stuck shut closed. Even my taxi driver tried to help me open the key drop door after he watched me struggling to open it. I was really confused as to what to do but since it was already night time I decided to leave my rental parked o the street and went home. I found out the next day when I called enterprise that they had installed a new key box which was the reason it “gets stuck” fo time to time. I had to go back in the next morning to drop off the keys and explain to then why I hadn’t been able to drop off the keys the night before and the representative that helped me was very understanding and polite. He offered a credit towards my account for the inconvenience of the faulty truck bed door. Overall they get 4 starts for the great customer service. If the truck-bed door would have worked they easily would have been rated 5 stars!
-
October 2023 by Brian Hollander
Always friendly and very easy. Can't wait to be an Elite member. I'm SO CLOSE! Chapala in Santa Barbara staff is the best. Thanks for always making my trips easy and convenient.
-
September 2023 by Cari J Menchaca
I had a great experience. I was in 2 rentals over a 10 day period. Excellent service from Zak and JP. I was looking for a new car during that time, Zak referred me to the Sales lot down in Ventura. I saw Andy (almost bought that car). GREAT service, thank you!
-
September 2023 by Michelle Coogan Winn Baptiste
The Enterprise Rent-a-Car employees on the ground Zac and JP were very willing to help make things work even though there were glitches due to it being a holiday weekend in a small city (Santa Barbara) with inaccurate information delivered by the call center I reserved a vehicle through -- perhaps the representative was not even in the US and did not have the most up-to-date information when guaranteeing us a vehicle for 6. Finally, 3 hours later, we had the vehicle we needed -- thanks to Zac and JP. They do their best working within a bit of a dysfunctional system, and we were grateful to drive off in our Ford Expedition!
-
September 2023 by Olivia Fazzino
Nothing but good things to say! Zac was super helpful, everytime I come to this enterprise I'm greeted with great service. Highly recommend!!
