-
June 2024 by Tisha Petersen
We are from Idaho and there isn’t a Ducati store anywhere near us. We had one day to visit this store and we didn’t realize they were about to close but the guys there were VERY welcoming and helped us grab some gear anyways! Great staff with superb customer service
-
May 2024 by theodore sisco
I bought my dream bike, a Panigale 1299s back in October 2023. Sam and Kim were both extremely polite and helpful. During the purchase Sam promised me to send out a Ducati garage mat to my house in the following weeks because he had none in stock that were clean and he didn't want to send me home with a dirty one (which I expressed I was 100% fine with). Due to financing, I was still in email communication with Sam and Kim after we had left Santa Barbara. I mentioned SEVERAL times about the mat (which I was especially excited for because I broke my foot FOUR DAYS after buying the motorcycle and I could no longer ride it), each time being ignored about the promise that was made with the sale.
UPDATE:
Kim reached out and informed me they had a mat and some paperwork for my bike, and that I could stop by anytime to pick up. It took a long time for the update and to receive the mat that was promised but ultimately they did make it happen.
-
April 2024 by Barry Blythe
Called in at Santa Barbara Ducati at the weekend with a problem with my 2023 Panigale V4S.
Despite only 2500 miles on the clock and less than 8 months old my bike was running like crap and kept wanting to stall once the bike got hot.
Despite not having an appointment the guys managed to get my bike plugged in for a fault diagnosis. 1 hour later and several cups of coffee and my bike had been re programmed software updated and now runs perfectly better than when it was new last year.
Great job guys thanks for taking care of it and thanks for topping up my fuel on the test ride.
SB Ducati aren’t my local dealer but it’s worth the extra miles to get the excellent service you guys deliver.
Special shout out to their master tech for sorting things out.
Thanks again
-
February 2024 by Quintin Campbell
Very pleasant people with a lot of knowledge about motorcycles.
-
January 2024 by Vukman Guberinic
Great shop!Extremely helpful staff,Knowledgeable mechanics went beyond to repair my Vespa!Highly recommended!
-
October 2023 by Robert Fox
Great pricing and they take care of their customers
-
September 2023 by jim marshall
Great service and good guys, had a brake problem fixed on the spot when I dropped in without and appointment, back on the road within 30 mins…. Thanks ?
-
July 2023 by David Moorman
I've window shopped at this shop in it's various locations throughout Santa Barbara over the years, always dreaming of a Ducati. I'm still dreaming but the reality is a lot closer. I currently ride a Triumph and have to take it to L.A. for factory service and that gets old after the 3rd or 4th time. I took my bike to Ducati SB for an oil and brake service. Bike was ready before I got off of work. Last week I took it in for tires (Pirelli Diablo Rosso IV's) and new brake pads. They actually treated me and my bike better than the dealer I used to go to, and they're local. I see the staff in town and on the weekly rides and just out in the community. It's awesome on a hot day to roll into the shop, say hi to Maria and get a nice cold bottle of water while dreaming of a Hypermotard. In the interim I'll never second guess where to take my motorcycles for parts and service, my experience with the shop is always excellent. If you're in the area I'd highly recommend you stop by, your next dream bike is waiting for you.
-
July 2023 by Steve Plenge
Just bought a Ducati Scrambler from Sam. Amazingly great experience. Great people very easy to work w and enjoyable!
-
July 2023 by Ramon A.
I recently bought a Ducati Scrambler 1100 Dark Pro. Sam and his staff made the experience super easy and pleasant. I highly recommend going to this shop for your Ducati/Vespa needs.Their service department was also great! They serviced my bike in a timely manner and were very communicative. Maria at the front desk is exceptional!
-
July 2023 by Hugh O.
I have been taking my Ducati here for well over 20 years and was always happy with the work from the PREVIOUS owner. The new owner Sam is a different story. Lack of communication skills with the customer and staff, broken promises, lack of follow through, will say anything thinking it will make you happy and then forget it was said, excuses for everything, high employee turnover, inability to stick to a schedule, he and staff members flat out lying to you and when you catch them in the lie, tries to gaslight you. Always late for pickups and deliveries. Almost one year later and still have a tach that needs fixing and they basically gave up. Waited 5 months for parts and never notified when the parts were in, then find out as they were installing the parts they ordered were the wrong parts. Took them 5 months to do a general service, tires, clean the carb, replace fuel lines and tune the bike. Told me to come get it, said it was ready to go and it was running so bad and rough it was unrideable and had to leave it to be worked on again. Even after saying the bike had been sitting for several years and do whatever needed doing to get it running right, I was blamed for not saying check the fuel lines. Todays example. After getting off the phone with a employee 8 days ago to schedule to have my bike delivered back to me and having her tell me "Oh Sam's not here, don't know if he's coming in at all today." 2 minutes before, I called back to get a specific time the bike will be dropped off and after putting me on hold for literally 10 seconds, she tells me I just asked Sam and he said 10a. The day of delivery comes and Sam gets to the shop at 10a and when I call to ask where are you? Sam then tells me that I don't know what I'm talking about that it was always 11a. Simple to see what happened. He meant 10 at the shop she thought he meant 10 at my place. But instead of oops we had a miscommunication, it was my (the customers) fault and I was completely wrong and the problem. Then after stating it will be 11a as promised he was late again. When he dropped off the bike not a word spoken even rolled up his window so he wouldn't have to talk to me and the shop wouldn't pick up the phone when I called to get a receipt for the work. They sent the receipt by text. Completely Unprofessional and Arrogant. Feels like another hobbyist thinking they can run a shop. NEVER AGAIN.
-
July 2023 by Fernando Arizaga
Very negative purchase experience. I purchased a bike on their site, which seemed pretty straight forward. Their site charhged me in full immediately and took my contact information. The next day I received a call from someone at the shop reconfirming that my purchase was final, which seemed odd since they had already charged me. The person on the phone seemed confused and said I would be contacted to set up the delivery. When I was contacted the red flags started to raise up. 1) they asked me for contact information as a requirement to ship ( which I had already given upon booking online ) 2) they said that they would need to calculate shipping to quote it separately ( when I had already paid online where it clearly asked for zip code to calculate shipping and did so in the summary of the transaction ). 3) They said that they had not received my payment 4) Out of the blue I received a refund email from their shop withtout any explanation. I contacted them immediately to ask why and they gave me a clearly madeup excuse for cancelling ( Bike had to go through a DMV thing ). And they had the nerve to try to sell me one of their other bikes!In my considered opinion this was a scam. They lure you in with the prospect of a great bike and then they cancel in a very shady way in order to sell you inventory they actually have in stock.My recommendation is not not trust their site. They do not know how to manage it and they use in unprofessionally. Go to their shop directly and deal with them in person. I live outside of Santa Barbara so I made the mistake of using their site. They should only sell to locals.
-
May 2023 by Ace Walker
Bought a monster about a year ago and just traded it in for the 2022 multi V4S. Both times the process was painless. Anytime I need service they can get me in very quickly and have it completed in a day or two. If you are in the market for an amazing bike you should visit Ducati of Santa Barbara.
-
April 2023 by Valerie B.
I highly recommend using Ducati Vespa of Santa Barbara. Sam graciously picked up our Vespa during a move as it didn't start, arrived within 20 minutes and assured us not to worry.Sam took our Vespa and gave it a time-up, new battery and TLC. He kept it until we could store it, and then gave us good advice regarding maintenance and care of Scooter.The staff is so kind, they were always patient, and never pressed us to pay bill that was due as they knew I had a situation going on in the family and they were above and beyond professional and kind The pricing was more than fair, and I truly feel that this was the best service experience we have ever had, hands down the BEST Service experience.With appreciation ,Valerie Barlow
-
October 2022 by Reid LeDonne
15,000 miles into a year long trip around the US! Lost my torque wrench along the way and haven’t been able to adjust my chain since. Called up SB Ducati and asked if I could borrow the necessary tools to do the job myself. Service manager told me to come on over and borrow whatever.I get to SB Ducati and the master technician Rory insists that he adjust the chain for me! He also cleaned and lubed my chain and read my fault codes .. all free of charge!Talk about awesome experience. Very evident that that staff here love what they do & put you as the customer first.
