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March 2024 by Sam Pattillo
Pharmacy staff very knowledgeable and helpful
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March 2024 by Heather Luikart
Rude, impatient, and unhelpful. The whole system is in shambles, and I could understand that, except the pharmacist told me it was my fault they hadn’t fulfilled my prescriptions, not the fault of the system that told me they weren’t filled, or the store for closing early multiple days due to staffing issues.
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February 2024 by Chyna Dolly
The automated system is extremely frustrating and I just wanted the pharmacy is closed right now when I need my medication right now
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July 2023 by Benjamin Levine
Not sure why this place has only 1 star and 1 review.This is a perfectly average convenience store with everything you expect from a cvs. There are no public restrooms and usually only 1 cashier which results in very long lines. That’s all.
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June 2023 by Google user
Not sure why this place has only 1 star and 1 review. This is a perfectly average convenience store with everything you expect from a cvs. There are no public restrooms and usually only 1 cashier which results in very long lines. That’s all.
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April 2023 by Andrew A.
This has been my pharmacy for several years, and every time I call or go in, the folks at the pharmacy counter are helpful and pleasant.Having done quite a bit of customer service desk work myself, I know how challenging it can be. I imagine it's more difficult when dealing with customers who are in a bad mood because they're not feeling well themselves or because they're acting as caregivers, which can be so stressful, so kudos to the Carillo CVS pharmacy staff for handling it all so well.
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September 2022 by Raven B.
The pharmacy has not been the best in the past, but I went yesterday and the woman behind the counter was so sweet. This guy kept complaining about how long it was taking to get his prescription, but it took him maybe 10 minutes from the time he arrived. The lady was really nice to everyone, including the guy being difficult. My prescription was also filled in about an hour from leaving my doctor's office, so they've definitely improved on timing! I was confused about something my doctor prescribed for me and the pharmacist took their time to explain to me what it was and why it was unavailable at that moment. Overall, staff was nice and helpful which seems to reflect a big change in the previous reviews this CVS has gotten.
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August 2022 by Marina H.
There is not one CVS in town that ever have your prescriptions ready the whole staff is always extremely rude I even had the pharmacist at turnpike scream I am I own doctor because my doctor was asking him why for the last two months he was not filling my prescriptions as what the doctor was prescribing so it screwed up our prescriptions for two whole months because the pharmacist would only fill half of what the doctor prescribed we have tried other CVS's and they're all the same very cocky extremely rude and always behind.
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June 2022 by Keith F.
Great service, fast, friendly and convenient as always. In an era where customer service is a rarity, this particular CVS takes the cake. Thank you for making an inconvenient part of my life much more acceptable.
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January 2022 by Steve Laakso (Steve'O)
I just had knee surgery and after being hung up on repeatedly when calling the pharmacy, had to walk there to find out if my prescriptions were called in yet. As I stood listening to the phone ring over and over I heard a pharmacist assistant ask if the pharmacist was going to answer the phone. He responded by laughing and saying "NO! And I never f##king will. The power went out one day and the phones kept ringing and I STILL WOULDN'T ANSWER!!! HAHAHA!!!"
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August 2021 by Mark S.
I suffer from long-term chronic pain from multiple sources and can't use NSAIDs so I have a high tolerance for some pain medication.I broke my hip at the airport in Chicago. Used my girlfriend as a crutch through two airports. Sat on a plane for four hours plus then in a car for three hours of traffic to get back from LAX. Then spent five hours at the ER. I used up most my existing (weak) pain medication just to get through everything.The pharmacist at this CVS, Kara, refused to fill my prescription from the emergency room doctor even though it was a completely different (stronger) medication, because I still had a few of the (weaker) pills left. She was a condescending jerk about it.As far as I'm concerned they don't deserve my business while she works there.
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February 2020 by S. M.
Their bathroom is filthy and all they did was put a "out of order" sign on the door. I needed to use the restroom so the cashier lady said " you can use it, but I don't know if it's clean, it's the pharmacy's job to clean it" This is the worst lazy negligence I have ever seen, and I will be reporting to the health department.
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December 2019 by Reyna E.
I recommend skipping this pharmacy if at all possible. They are always ridiculously behind, which means someone needs to seriously figure out their staffing/scheduling needs. I spent an hour here waiting for them to verify my information with my insurance despite them telling me they were going to call the day prior when I dropped off my prescription. Then after 45 minutes they tell me to call my insurance. There's no phone service in this place so I had to go outside to do so. I asked if they could place the call to the pharmacy. Pharmacist asked me to sit down and wait and she would call. 10 minutes later she hasn't called. I asked again and she said she was just very behind. I let her know they told me they were going to verify my insurance member ID yesterday when I dropped off. She asks me to wait again. I go outside and call my insurance and they tell me they will call the pharmacy directly. I go back inside and hear the call come in and NO ONE PICKS IT UP. Pharmacy call keeps repeating. At this point I'm getting really upset and rightfully so. It's been an hour and fifteen minutes. All they needed to do was call my insurance company. There were no customers. But instead of handling it the pharmacist kept going through her log of work. It should not take this long to pick up a perscription that has already been filled. I wish this was an offshoot but this type of service is so regular at this place. Something needs to change. It's ridiculous.
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August 2019 by Marydee C.
I went to pick up prescriptions on 8/22/19 that were renewed by my physician online. These have been previously refilled at this location with out too much problem. I had 2 prescriptions for myself and 2 for my husband that were being refilled. One of my husbands was filled with my name on it and marked "new, request a consult". I was told by the clerk that it was the correct med, just the wrong name. He suggested I go ahead and accept it and give the pills to my husband! I, of course, refused his suggestion and asked to have it redone with my husbands name on it. Please check your meds before paying for them and the names that are on the containers. An older person could get confused and take something that is not theirs. IT IS DANGEROUS!! I will not be using this CVS location again for prescriptions.
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August 2019 by Gary M.
I agree with all post regarding the pharmacy staff being the most rude people on the planet. This place sucks.