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November 2023 by Rain Bow T.
Our service was great and the room was clean. What more can you ask for. Not dog friendly which is a bummer. The location is really close to State street and the beach of course. Very affordable as well.
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November 2023 by Dan L.
Rather expensive ($150) for an old property. The location is nice and close to the beach - but rooms are small and dated. There are no bedside lamps and it seems rather cramped. No breakfast but there is coffee in the bathroom. The gentleman at the front desk could at least smile and engage in small talk along with taking our $100 deposit for the room.
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November 2023 by kevinkillsit
Solid place to stay. The amenities were pretty good overall. Nothing crazy, but all the necessities are there. Comfortable and cozy. The balcony in room 30 was a nice touch. I enjoyed my stay here. I did find some sand in the shower, no big deal. Additionally I was a little bummed when I asked for an extra hour before checkout that would have been extremely helpful for me and was denied. Although I understand it is tough for their crew to do quick turnaround for the afternoon and I want to respect that, this was a let down and caused me a lot of extra grief and stress in the morning of my friends wedding. Oh well.
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October 2023 by L
I normally stay at 3-5 star hotels or resorts but had to settle for the Castillo Inn of SB because there weren't many hotels with suites available for the day I needed. Upon arrival, my family and I were pleasantly surprised by this inn.Despite only having 2.5 stars, it is much better than many of the 3 or 4 star hotels we've stayed at. Our room is a 2br suite with a full efficiency kitchen. The room was nicely decorated and well furnished. The location is also great for the price point. It's only 1.5 blocks from the beach and a short walk to the SB downtown. I would not hesitate to recommend anyone to this hotel if you're short on budget or just want more space than what some of the downtown SB hotels has to offer.I subtracted 1 star because of the lack of amenities and service after 9pm. If you need to check in after 9pm or need service after that time, you're out of luck.
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October 2023 by Jamie Allan
Well located hotel but lacking the amenities of other hotels.Rooms very basic and need upgrading and bathrooms poor.But it’s cheap for the area you are
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September 2023 by Jennifer Thuraya
I was in town for a memorial and had flowers delivered to the hotel and put in the room with a/c on to keep them from wilting. Staff was very helpful and very kind. Room was great. It was close to beach (1 block away).
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September 2023 by Tina Marie Devlin
An Inn with clean rooms, friendly staff, and a great location near the beach, the wharf, State St, and delicious restaurants. Everything is in walking distance.
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June 2023 by Robert D.
Great little cozy spot to stay in Santa Barbra. With in walking distance from the beach. There's not a lot of traffic in the area and nor is there a lot of noise . If your looking for a nice comfortable, clean and well kept place to stay try the Castillo Inn.
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June 2023 by Paula
Great location, 5 minutes walk to the beach.It’s a bit pricey though. Rooms are clean.
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May 2023 by David M.
Cool location across from the harbor. Comparatively affordable opposed to other options in the area. Rooms are comfortable and spacious. Most have a fold out sofa bed for higher occupancy needs for those with kids or others looking to shave the cost. Free coffee was tasty and got the job done. Some rooms have an adjoining patio right off the room. Check in was super sad mouth and the staff was incredibly friendly and efficient.
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May 2023 by Matt C.
I have not stayed here but felt this might be important for others. Be aware that this hotel charges double for two people. Yes there is a disclaimer that "Extra person charges may apply" on their website. I was curious thinking that maybe this meant more than 2 so I figured I would look. On their reservation website I chose a random date of Monday May 22 for one night for one adult and no children. The charge for a king bed was $238 which I thought was reasonable for Santa Barbara. Then I changed the reservation keeping the same dates but this time for 2 adults and no children. Now the rate was now $476! Really, who charges per person for a couple to stay in a king bed? Figuring maybe there was something special about the king bed I did the same test for a lowly queen bed. It was the same thing. One adult $238. Two adults $476
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April 2023 by Chamomile T.
Ideal location, very cute room, and appropriately clean. You can walk to the train station or to State Street. Front desk closes at nine. They have free parking for one car. Check in and check out were smooth.
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April 2023 by Brittany A.
It was a huge room, comfortable beds and everything was clean! Reasonable price for the area. The shower didn’t work so we had to take baths. :-/
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January 2023 by Jeff B.
If I could give negative stars, I would. Cute hotel. Great location. Nice rooms. Comfy bed. Nice decor. BUT.... The absolute worst customer service experience I have ever had. The most inhospitable hospitality clerk I have ever dealt with. I made my reservation through hotels.com for my 83 year old mother who just came up 2 1/2 hours on the train for CHRISTMAS. When we came to check in, we were told that we could only pay with a credit card and that was their policy.She has stayed here previously through hotels.com and they used the debit card that we used to book the room. The impudent unhelpful and rude clerk told us that there was nothing that could be done, we needed to pay by credit card. We told her that we did not have a credit card, but she could run our debit card as a credit card. She refused. I asked what we could do to remedy the situation and she stated " that's simple, I will just cancel your reservation and you can go find another room somewhere else" ON A FRIDAY NIGHT BEFORE CHRISTMAS!! I asked her to call the manager, and she refused. I said I would wait for the manager to arrive, and she asked if I was willing to wait HOURS to speak to him. Thankfully my wife is a good talker, and talked her into calling Dan, the manager, who we know, he is our neighbor. In 90 seconds Dan approved using our debit card and it was all resolved. Dan, if you're reading this I hope that the rude, impudent brunette with the glasses has already been dismissed. If not, you're making a big mistake. I'm sure there are 100 SBCC students waiting in line for her job, any of whom would provide better customer service. Needless to say, we'll be making our booking elsewhere, there are at least 20 other hotels in the area that will take numerous methods of payment, and do not have a complete idiot working at the front desk. Sorry Dan, but this neighbor will not be back to your hotel.
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January 2023 by The Tommy B. Channel
This is an excellent place to stay while in town! Close to everything, clean, and very comfortable. We thoroughly enjoyed our visit!
