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October 2023 by Sergio vargas (Sev)
I wish I could give a zero. I reserved a truck months in advanced and when the morning finally arrived the clerk was not there. He showed up 30 minutes later and informed that they didn't have the 16 foot truck that I reserved months before I ended up going with Uhaul. DO not rent from this place it sucks.
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September 2021 by Nick Lowman
Reserved a 10 ft truck for moving in town, and everything went smoothly! Friendly and helpful staff.
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April 2021 by Michael Van Osterhoudt
A TOTAL BUMMER. I Had reserved a truck for a one way trip to Colorado weeks in advance. Received confirmation emails from budget. I called two weeks before pickup to confirm we were in the San Marcos Self Storage system. The man on the phone confirmed we would have a 16 ft. truck on pickup day. We got there at 9am, reservation time. No one there. The guy showed up 20 minutes later. There was no truck for us!He messed around on the computer for awhile, then went to do something else, got on the computer again... no truck. No apology. Nothing. He said try Penske!I give this dump one star for the guy’s good advise: rent from Penske! We got a great truck that afternoon and great on the spot service from Penske! San Marcos Budget rental is a nightmare.
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June 2020 by Jill H.
The guy who accepted our return was not very pleasant and overcharged us. Charged the wrong credit card and said there was a $30 charge for putting gas in the van. This whole experience has been horrible. The worst part is getting ahold of someone in customer service. It's been 3 weeks and no resolution to overcharges. NEVER AGAIN!
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April 2020 by Suzan Marr
They are incompetent - Never answer phone even when they say they say they are open - they give u all these supposed discounts but it’s all a scam - Don’t waste your time
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March 2020 by Ted Steinwehr
We reserved a truck, then they called us moving day and said they only had a van available, then called back 20 minutes later and said the van wouldnt start. Then they referred us to Uhaul, which isnt open on sundays in Santa Barbara. Also, the guy who called couldn't remember my gfs name and sounded high AF. Worst service ever.
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February 2020 by Zach Edwards
This place is awesome. They were so cool to me. Didn’t charge me to cancel, were very straight forward with inventory, honest people. Cheaper than Penske. Sacha hooked us up!! Great place!
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October 2019 by Occu Pant
Stay in the state.
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September 2019 by Victoria M.
Pricing started off great. Was moving out of town and the initial price was about 100 bucks cheaper than Uhaul. After making a reservation, I was greeted a few days later with a disgruntled employee. He had an attitude regarding most of my questions, and began becoming rude when I asked about their insurance policy. Instead of dealing with his crappy attitude, I called up Uhaul and they were able to help me instantly for the same price I had agreed on with Budget. Will not use this company again. Go to Uhaul instead.
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January 2019 by William Gray
Went to the location at the time when I reserved the moving truck, but saw a sign posted in the window that she would not be back until noon. Went back at noon and no one was there, so we waited out in the parking lot for two hours. When she finally showed up, I told her that my reservation was in the morning and she responded with nothing but belligerence. I told her that I was going to contact her headquarters because her behavior was unacceptable and she responded by calling the sheriffs department. We ended up going to U-Haul and received nothing but professional behavior and they accommodated us immediately. Budget truck rental may be a fine company, but this particular location is absolutely horrendous. It appears by reading the other reviews posted, other people have had a very poor experience as well.
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November 2018 by michelle tack
Rented a truck here, although the truck was dirty and veered to the right..it was a descent overall experience.
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October 2018 by Stephanie Clooney
Highway Robbery: literally ... I've rented from other Budget locations more times than I can even count and I've NEVER been told I HAD to pay for insurance. It was late in the day and I had to get to my storage unit and load everything or else I'd be charged an additional month. They gave me the insurance spiel and I told them I didn't want it (I've never ever gotten even a scratch on any truck I've rented) but was told the only other option was to call my insurance company and get them to answer a page-full of questions about my policy. I was in a hurry to just get in and out, had recently changed car insurance companies and didn't have the new card or their number with me. My only option to rent the truck and get out of there within 20 minutes was to pay them almost $50 to rent their truck PER DAY.
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April 2018 by Jean Jarvaise
Nice location, affordable price
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February 2018 by Valentin Miculit
Very accommodating. Got a free truck upgrade and great service.
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September 2017 by bronson whitney
Horrific customer service. We had a reservation to pick our truck up at 2pm. Waited 45 minutes and nobody showed up. Called national customer service and they told us to drive 45 minutes out of our way to get a truck in Ventura.
