-
August 2023 by Ava P.
i love the clothes from this brand but this location is just ok. it's actually pretty organized despite the really small size but surprise surprise my quip is with the workers. i haven't had any experiences of them being outright rude after going to this store several times, but they don't really acknowledge you and are always chatting amongst themselves even if you go up to the counter ready to checkout. it's kind of annoying but i've seen worse customer service and at least the store is organized and clean. still would rather shop online though
-
August 2023 by Adzout
I honestly thought the jokes of the workers being rude was a joke. When I first walked in the girls behind the register gave me and my mom such disgusted looks… and the whole store was an absolute mess. Could barely get around. Dirty Clothes and boxes literally all over the floor. So crowded with barely any place to walk. Workers didn’t even try to clean it up. At check out the girl was so pissed over ringing me up. Honestly never been to such a bad managed place ever. It’s such a shame especially since they have such cute clothes?
-
August 2023 by Nicole Sansone-Hall
Went to the State Street location. The girls that worked there closed the store to go shop at Sephora. Had a sign up when they’d return but came back late. They showed each other what they’d bought while women waited in line to check-out. There was a line at the dressing room and they only allowed the customers to use one room rather than open another. While someone waited to checkout the girl actually apply her lipstick…slowly. They were horribly rude. Seriously awful. Lost a customer.
-
August 2023 by George Salinas
Business hours say open @ 10:00 am. So we waited till noon and the staff inside can see there is a line waiting outside and will not be courteous to let customers come in. Great Customer Service.
-
July 2023 by Morgan M.
I showed up around 6:45 when both apple maps & google told me they closed at 7 to run in and grab the one thing i knew i wanted and the employee had already locked the doors, looked at me through the door & mouthed "we closed at 6" and giggled and turned away. Really annoying & unprofessional. If you really do close at 6 then change your hours online & on maps. & if you close at 7 then get better staff that can actually work the hours they're paid to do
-
June 2023 by Samantha M.
Horrible experience yesterday 6/27/23 around 6pm. The staff that was working besides 1 girl were very rude & had horrible attitude. Whenever i asked a question they looked at me as if i was bothering them when it's their job! I have worked retail before and I have never been rude to any customers due to hating my job so much. worst experience, these girls need to learn a lesson as in fire these girls :)
-
June 2023 by briana armas
If could give this Brandy Melville zero stars I would. I traveled to SB from LA & have been to multiple brandys in California and even Europe and this location was the worst one l've been too. I walked in with my girls & immediately a worker is fixing the clothes around where we're looking practically walking through me/bumping into and did this MULTIPLE times absolutely disrespectful as a person as an employee. I felt extremely uncomfortable not being able to look around comfortably and knowing I'm not a size 0 already makes me uncomfortable walking into a brandy let alone a disrespectful employee, on top of that a selection was trash, even a pacsun has better selection. If this review gets to management I went in 6/11 around 12:15-20 PM 3 girls working on floor the disrespectful employee had reddish hair jeans and dark blue purple sweater please have a conversation with this employee or find people will make the shopping experience at this location more comfortable. I will never come back to this location so if you're thinking about it, not worth it
-
June 2023 by Cielo Borisonik
Please spend your money elsewhere. The staff does not seem to want to help at all, they’re rudely pushing in front of you to place clothes on the rack without a simple excuse me. I don’t know who is training the staff here, but you’re losing your store money with the lack of good employees.
-
June 2023 by Anonymous
The staff is always so rude. They all just sit behind the counter gossiping and talking poorly about the customers - what they’re wearing, how old they are, their body type. Just super unprofessional and mean. Extremely unhelpful, won’t talk to you unless you’re trying to checkout.
-
June 2023 by Kendall D.
I shop at Brandy a lot. Most of my closet is Brandy and I honestly love some of the clothes but the people who work there are super disrespectful. The girls who work the register are always so rude and they always have the nastiest looks on their faces as they're ringing me up. They think they are superior and entitled and it's so gross. Whenever I go in they are also always talking about what guys they are hooking up with and what frat parties they are going to go to.
-
June 2023 by Cielo B.
Please spend your money elsewhere. The staff does not seem to want to help at all, they're rudely pushing in front of you to place clothes on the rack without a simple excuse me. I don't know who is training the staff here, but you're losing your store money with the lack of good employees.
-
June 2023 by Briana A.
If could give this Brandy Melville zero stars I would. I traveled to SB from LA & have been to multiple brandys in California and even Europe and this location was the worst one I've been too. I walked in with my girls & immediately a worker is fixing the clothes around where we're looking practically walking through me/bumping into and did this MULTIPLE times absolutely disrespectful as a person as an employee. I felt extremely uncomfortable not being able to look around comfortably and knowing I'm not a size 0 already makes me uncomfortable walking into a brandy let alone a disrespectful employee, on top of that a selection was trash, even a pacsun has better selection. If this review gets to management I went in 6/11 around 12:15-20 PM 3 girls working on floor the disrespectful employee had reddish hair jeans and dark blue purple sweater please have a conversation with this employee or find people will make the shopping experience at this location more comfortable. I will never come back to this location so if you're thinking about it, not worth it
-
June 2023 by Maggie G.
My family is in a nun vacation and we decide to go shopping today. 3 of the girls working there were doing absolutely nothing and ignored us the whole time. The cashier dripped attitude as she checked my daughter out with disdain.
-
May 2023 by Lacy C.
I took my two daughters shopping here on a slow Saturday. Our hands were full with clothes trying to navigate the store. No one offered us a dressing room or assistance or even acknowledged our existence. We helped ourselves to a dressing room and then the girl standing behind the register doing nothing starts barking orders about one person in a dressing room(my girls are clearly twins and need to communicate and try on together to find what works best for both) so my daughter decided to take on the roll of trying on and decision making for the both. she continues to bark about not leaving anything in the dressing room when your done. It was such a dampener on our girls day shopping experience. We then walk to the the register and same girl that had a voice when we went to try on suddenly lost her voice and wouldn't talk to us. It pained me to give money to this place, but I love my daughters more. I told them don't ever treat anyone like they treated us. To the staff at Brandy Melville, Thank you for the life lesson.
-
April 2023 by Makenna Freitas
The store is very cute and organized but the the girl working the register was very rude. There was another girl working there who was just wondering around the store? They were very rude to my family and me. Overall I just didn’t feel welcome there. Me and my family (mom and cousin) were very disappointed in the management. The management needs to work on hiring kind people rather than snobby white girls.
