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July 2023 by Xavier C.
We bought a new house. They beat the hell out of our walls. They also dropped our large massage chair. I had to fight them to pay the claim on the chair. Now when it comes to the wall they are saying the driver did not document them. He lied to me and told me that he had already opened the claim which turned out to be false. These people work so hard to deny claims and find the worst excuses. We moved 3/31 and I opened the claim in April and where they scratched the floor they are stating there is no proof. If they don't like the estimate, then why don't they come out and just fix it. It's a stall tactic. Mayflower needs to do really look into this crooked company. We have used mayflower three other times and this is a complete different experience. No matter what the cost is this company is not with it!
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July 2023 by Jenny P.
VIP Transport / Mayflower - 0 stars if I could.This was my first long-distance move after many 100 mile moves, and I'm going to need intense therapy now because they ruined my life.Do not use them if you have even a slight love / attachment to your furniture. They will ruin every last piece. Moved from Baltimore to Miami with 3rd party crating / uncrating services. They were supposed to delivery my stuff 10 days after loading and something happened to the ONE person that seems to work for this company and my stuff was left rotting in a Maryland warehouse. It took me basically DAILY calls to give them some sense of urgency and the unload date turned out 5 days after that promised. =========I'M NOT JOKING, IT'S LIKE THEY WERE TRYINGGGG TO EFF EVERY PIECE OF FURNITURE I OWN. Including my $7k PB sectional, $3k bed on and on. The WHITE sectional never got saran wrapped as the Baltimore mover, Tony said, and was just rolling around naked in a filthy warehouse / truck. ========= The way my bed was put back together, it now creaks if you drop a purse on it or tap it with your toe. They have a genuine talent for being able to inflict psychological torture.
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June 2023 by Kara K.
I had a GREAT experience with VIP Transport, the Mayflower! I really appreciated their constant communication throughout the entire move--from the move estimate, to loading our furniture, to shipped and unloading our belongings, it made it an enjoyable process. The actual move process with VIP has been a joy - as opposed to just about everything else in the move process being insanely difficult. They came with several guys to load and pack our furniture/belongings. They did a great job taking apart our beds and then reassembling them when they arrived. We moved from California to North Carolina and I was scared something would get broken--but EVERYTHING was in perfect condition. I felt anxious about such a big move, but everyone I dealt with made the process a lot less scary for me. Everyone was really friendly and very efficient. Our belongings arrived right on time. I checked out renting a POD but I'm so glad I chose Mayflower. They made the move much less stressful (their guys did all the hard work--loading and unloading the truck and assembling and taking apart our furniture.) Thank you for such a GREAT experience!
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August 2022 by Erica W.
They are an agent for the United group Mayflower and United Van lines. Over my 2 week planning with my agent, I am sent a contract that asks for my entire move to be paid in full 1 business day prior to pick up. I went Mayflower after the previous company did the same thing. I have loved cross country before and was never charged up front. What incentive do they have to actually deliver your goods. We found a much better company. That moved us at a better price with a specific time and they packed our 75" tv with no issues. This company wanted to charge us extra insurance for each tv. Do not trust them.
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April 2021 by Raylan Jefferson
VIP Transport - Mayflower agent was my mover and he did an excellent job. He was very professional and moved everything quick
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April 2020 by Joyce Rae Henry
The couple that packed us did a great job although now we have found a few broken items. The dates for receiving our furniture was a problem but that hot worked out also.
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January 2020 by Kimber Lowman
I've used this VIP office several times for moves and have also referred them to several friends and family members. The crew's are amazing! They are always friendly and hard working. The customer service department was able to perform a virtual survey and provide a quote the same day. I highly recommend VIP for your moving needs.
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January 2020 by Kelly Muro
VIP is amazing! I used them to move my daughter from Irvine to Laguna Beach and they did a great job. They packed all of her belongings, loaded and delivered in about 5.5 hours, less than what was estimated. They had quite a steep hill to contend with in Laguna and the crew didn't complain once. They maintained great attitudes throughout! Thank you VIP!
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December 2019 by Lisa B.
My friend recommended VIP and I am so thankful to her for the referral! VIP did an amazing job...the crew showed up on time, carefully handled and loaded my belongings and had to make two stops during which they assisted in loading an unloading quickly and safely. Nothing was broken or damaged when we arrived to my new home. The crew was very careful not to mark any of my newly-painted walls. They brought all of my things into the house and were thoughtful in how they left it for me to unpack. I highly recommend VIP!!!
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September 2019 by Tina McKee
The customer service process from booking the move through the completion of the move, everything was on point! My csr michele galban was with me every step of the way!! Our movers jim, alex & angel were SO quick & efficient my mind was blown! Thank you vip transport for making this dreaded task a positive experience!!!!
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September 2019 by Phyllis Hanohano
We moved into a townhome and they worked tirelessly through Southern California's scorching weather and with two mom's who seemed to have kept everything through the years. They were quick, they handled the items carefully, they were friendly and just went out of there way to assure everything was placed in their proper location.
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August 2019 by Jack P.
As always, the recent move was flawless. Movers Jim and Steve were personable, professional and basically fun to be with. Veronica's support and communication were seamless and David's Kramer's response was quick and helpful as usual. You folks have handled many moves for us, both residential and business, short and long haul. Needless to say, you'll be my first and only call for future needs! Do not hesitate to utilize and trust VIP Transport with your next move!
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February 2019 by Eric Johnson
VIP has been my go to choice for moving for years. Everytime they have helped us move things have gone smoothly. We recently had them come in to change out some furniture from storage and once again had a great experience - these guys are the best!
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February 2019 by Brett S.
I have never met a moving company as professional and careful as vip transport. Not only do they take their time to make sure every one of you cargo is secured and properly wrapped, but also have it delivered in rapid amount of time. Definitely one of the best moving agents out there!!!
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October 2018 by Vanessa M.V
They return stuff broken and over charge you !!! Dont trust
