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December 2023 by Amanda G.
My experience today at grooming left a bad taste in my mouth.I made an appt with a groomer named here on Yelp that had positive reviews. I was running a few minutes behind for my 2:45 pm appt, so I called to let the staff know and confirm that I could still make it. The person on the phone said that as long as I made it by 3 pm (checked in, signing paperwork) they could still take me.We got there at 2:58 (traffic going north on Bristol between the In-N-Out and roadwork is no joke) and no one was in the lobby to check us in. I called out and our groomer came out of the back room. I shared who we were and immediately was served with "you're late". I told her that I had just called and that I was told we could still come. She was confused that we wanted a haircut in addition to a bath (my dog has shorter hair, but we like to buzz it every few months) and was concerned she wouldn't have time to do it. She kept saying that there was a VIP client (which at first sounded super rude, but apparently it's an upgraded package?) coming in right after me and that she wasn't sure she'd have time. First of all, the other Petco's we've done grooming at all seem to have a 3-4 hour window between clients, and secondly, if there wouldn't have been time for us, why not say so on the phone? In any case, we started filling out paperwork, even though I was a little uneasy knowing that we would be rushed. Her colleague came out to remind her about the VIP client again and insinuated that there may not be enough time for us. I ultimately chose to bow out, given the experience I had with the staff, and honestly the way the front of the grooming area looked (dirty and filled with hair).I would not come back here for grooming and hope that others have a better experience than I do should they choose this location for grooming services. Hoping the staff improves their communication and customer service!
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November 2023 by Nelly B.
This Petco does not have an available female restroom. Per employees they only have for males because the key for their female restroom is broken. AND there is no sign on their door indicating that their female restroom is not working.
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November 2023 by John A.
Poor animal food quality they leave it out for weeks. I had to ask for a refund as my puppy got sick from the food
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July 2023 by Huiyu D.
The groomer Reyann canceled our appointment when we were at the salon because of a bunch of BS reasons. We had to scramble to find another place to wash our dog, who was soaking wet. If you guys are short staffed or you'd turn away appointments for any reasons, at least give us a call beforehand.. horrible customer service, we filed a complaint to the corporate. Hopefully someone can do something to fix this issueUpdate: Reyann from Petco told us she only had 1.5 hr for our dog. Because our dog is not dry and has matting and they are understaffed , she has to cancel the appointment. Funny thing is luckily we found another groomer who washed and dried our dog within 1hr and 15 minutes. The groomer even fixed all the matting!!
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June 2023 by Fred V.
I brought my dog in for his annual Vaccine. I was very satisfied with the service. The receptionist and treatment coordinator were professional and polite. Dr. Mintzer was courteous, compassionate, and sincere.
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June 2023 by Zoe P.
Smelly Manager Service was great, Michael was kind enough to help me out with picking dog food! Unfortunately, every time he lifted his arm it let out an outrageous stench, it felt like it followed me home. It was truly the most horrendous odor I've ever experienced on any human kind. Great service, but please do something about this issue. Thanks!
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May 2023 by Abraham V.
This is a review for Vetco Total Care. I was disappointed to find out they have a 5 minutes grace period check-in. I get here at the 5 minute mark and they denied service stating there was a policy and they needed to keep their schedule.Little did I come to find out the reception lallygagging with a customer speaking about something else beyond their respective job. So here I am respectfully waiting and then she proceeds to deny my pup service. Its awful to punish a customer for arriving on time and then stating they are late because of their own conversation.Taking my business elsewhere.
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February 2023 by Chrissy E.
The Vetco Clinic front desk staff need mandatory breaks and lunches so they can sit in the parking lot and scream to their hearts content. Maybe monthly... heck weekly trips to smash rooms where they get to let out their anger by breaking things. The public is not easy to handle and they make sure to let you know it when they first answer the phone. I set up an appointment and thought well it's ok.. must be a bad day.. Gez was I wrong. The staff is just that wild and out of control in person.
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February 2023 by Kristoff W.
My past dog groomer doesn't work for Petco anymore. I needed to find a new groomer and also needed it done on a certain day. I made an appointment with KATRINA through the app ( so many choices and appointments).My fur baby found a wonderful, kind, gentle person that is now our stylist. She also gave me a report card of comments of my baby's visit.Not only was she able to complete the entire appointment but with in 45 min. New record for my baby. He gets nervous and has separation anxiety. He also hates his nails to be cut. Katrina handled him so amazingly that my baby was smiling after the appointment.I enclosed some pics from the app for more information. This is what was included for his bath 36.00:~ Deep-cleaning shampoo~ Gland Expression~ Ear Cleaning~ 15 Minute Brush~ Scented Spritz& Blow-Dry& Nail TrimI also added some services:~teeth cleaning 12.00After all my discounts and using my Pal rewards for the month, my total was 28.00 plus I tipped Katrina for such a wonderful job!!!!If you join the membership club you also get your 8th grooming free. I get a discount 20% for grooming and 15.00 Pal rewards every month. Totally worth it. I save so much money.I can't wait to book my next appointment. Stop by and say hello with Katrina.
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October 2022 by April L.
Nothing wrong with the items from the store, the store was clean,the issue was with the cashier. So the cashier was ringing up my daughter and when it came up to ring up a cat Scratcher tree, apparently it didn't have a tag: these are her word, what happened where's the tag? What the fuck I labeled them this morning!! And proceeded to walk away to look for the price.. Young or old where's your customer service at.
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June 2021 by Veronica Alvarez-Campos
We got a cute white Veta fish, so beautiful.
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June 2021 by Elena Royer
I don't even understand the point of this if I have to purchase a vaccine in order for the vet to even look at my dog. Why would I pay for a membership that doesn't do what it says.
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August 2020 by Carrie Gravelle
Affordable and the staff is caring
