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December 2023 by Abel Delgado
Great customer service! Luckily was not busy
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December 2023 by Janessa Magallanes
I would like to say that after being passed around by the company I ordered from to try and fix the address they misprinted I ended calling usps and Tony went and physically looked for my package saw that the business only put the numbers of my address and not the street(it was not my fault my confirmation email says I put my full address) he fixed it and had it sent out for the next day mail delivery. Let me tell you that is the kind of service that is stellar. He could’ve easily told me no but instead he went and fixed it even tho it wasn’t their fault that the address was wrong. Thank you guys for helping as this package is a gift.
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October 2023 by Felix P.
It's been a while since I've been to this Post office, but today it was conveniently located. I was at first hesitant because of past experiences. Today was a nice experience, fast, friendly and kind smile! Thank you! I see that there was a younger lady who was friendly & she answered questions with a smile and we didn't seem to be bothering her. Out with the old & in with the new! Sometimes that's what companies or organizations need to do. Question yourself, "does this person represent my company like it should be represented?" Looking forward to my next run to this United States Post Office.
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August 2023 by Perla V.
I can't express how disappointed and frustrated I am with this office. I have gone in with my boss several times to get an address change for her mom whom. Has passed and all they do there in that office is give me the run around. We brought allllllll the paperwork they requested then decided to add more requirements that were not originally requested making us take more then 3 trips. The manager iIS NO HELP!! They stood there shaking there head when as if we were the issue when his employees can't explain anything. We can't have my bosses mother come to sign since she is passed so it's really crazy and ridiculous that we have to go thru this! We are going on our 5th trip. We can definitely say we will never go back to this office!!
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July 2023 by robert sehm
I have never seen such a corrupt place like the post office. When packages are suppose to be handled with care and instead are stolen. What's the purpose of this being called the United states post office. A bunch of thieves and corruption in business. Should be ashamed and never be allowed to conduct business in the United states. I hope they go out of business. If there are Auditors in the area of Santa Ana California should show up and give a lesson on Constitution and show the crooks that work there. Never go to the post office. Lack of option no more. I cant even trust them over two packages. Shipped same time stolen same time. They will recover them and auction the items I had paid good money for my kids future and sell them again. Horrible people.
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July 2023 by Matt Perry
I schedule package pickup requests and the carrier NEVER picks them up. I can see on my security camera footage they just walk right by the package, drop off the mail, and never come back. I had to chase one down once. Why have the pickup scheduler if they never pick it up?
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July 2023 by Ana Adrian
Lady was rude she didn’t even listen to what I asked and said.. seems like she was in a bad mood
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June 2023 by Hayme Lopez
Glad to still have our Post Office!
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May 2023 by Hong
The mail I received often opened over a month. But don’t know what’s happen?Today my son medical records send by Kaiser the envelope was opened . I don’t think the doctor or nurses carelessly for personal records. We’ll contact to the Kaiser office.Hopefully the neighbors didn’t opened in purpose when they received the wrong mail.
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December 2022 by Rose Z.
I came at 4 o'clock in the afternoon, was helped within three minutes, the postal person was friendly and courteous, knowledgeable, and efficient. It was a great experience.
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July 2022 by Qika jin
9:20 am, on a business day, still not open, while they're showing " open " online..
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February 2022 by Alan Hoffmann
I've been going to this post office my whole life and they are often rude. It's worth the drive to any other nearby.
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January 2022 by Francisco C.
The black lady that works here has terrible customer service skills. She needs to straight up RETIRE. She was terribly slow and I waited in line for 30 mins. She gave crap to pretty much everyone there. I was wondering why she was staring at me in particular. I came up with my package and a label. She didn't want to accept my package, that it needs to be in a box. So I told her okay fair enough, let me buy a box, then she completely ignored me. She was basically making go back in line to wait because I didn't have a box. The line was long because she was taking her sweet time. She kept repeating the same things, so I just took off and went to the other USPS office on First street. They sold me a box and tape with no problem whatsoever. The line was fast there too. I'm planning on making a formal complaint to whoever is in charge there.
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October 2021 by Andy M.
I went in to go drop off some mail today. I had to write a note on a potato inviting my friend to our Halloween party and as I asked to borrow a pen and find a counter in the lobby to start my penmanship, this bitter old white lady who was working behind the counter starts arguing with her coworker, the black woman with the thick accent in such a condescending manner. I was disgusted. As the black woman tried to deescalate the situation by saying "okay okay, I'll ask someone else."the white worker had more smart remarks to say behind her breathe "I have over 30 years worker here how are you going to question me, you should of learned that during your training..." This "experienced" worker needs to be let go, no matter how long she has been there. It couldn't of been hard to show a little kindness and talk to her coworker with some respect. I was thinking of applying to work here but not with that toxic old white woman.
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October 2021 by Brittany F.
I've been trying to drop off a package for over a week. My package already has a label I just need to drop it off but they're never open. I come here because it's close to my house and work and I come during regular business hours and no matter what day of the week I show up they're always closed. Honestly just shut it down if you're not gonna be open. Why even bother to put this place on a map.
