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June 2023 by Linda V.
Is U.S. Bank doing okay? 2 branches I know of recently closed: Westminster and now, another in Tustin. I rarely use ATM but Monday is basically the only free day I have to go to the bank this week because my son had no school due to Juneteenth. Unfortunately, banks are also closed. Was trying to decide which to go to during my lunch break (Santa Ana versus Tustin) yesterday and opted for the farther one from my work (because I'm from Hawthorne, not tryna die and know better) to withdraw money from ATM that's in a riskier area. Both my iPhone and Yelp say Tustin is still open, but this branch is def shutdown. Begrudgingly, I drove to Santa Ana and immediately noticed a dude sitting in a parked beige Lexus SUV with his rear view mirror in perfect view of the ATM. In a vacant bank parking lot. Where there are other spaces he could have taken. I thought, meh, I really need to use the ATM, so I did my thing but the card didn't work and went on my way. Aftering calling the bank on my drive back in to work my conscience got the best of me and I called the Santa Ana police to report the sketch dude in the vehicle sitting in the empty bank parking lot facing the ATM machine on a day it's closed. Be careful, everyone. Times are tough.Turns out when I got my wallet stolen from my office by a student at the trade school I worked at in November and had a new debit card reissued I forgot that I had switched a toggle button on my app that blocks use of my debit card at an ATM until I go into my app to unblock it that's a pretty nifty anti-theft feature. And reason #28373 that I'm a geriatric millennial.
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May 2022 by Victoria R.
I'm at this bank and I can't believe to cash a check from US Bank they charge you $7. And before you go there yes I tried cashing my check with my bank and they wouldn't take it. $7 might not be a lot for some people but it is for struggling people who go check by check. Worst decision to have this policy.
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February 2022 by Ázlín Z.
All the Teller and personal of this Branch are excellent but Kathy (I think she is the manager) She is the worst. She don't know what is customer service.
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August 2021 by Patricia G.
Oscar was useless! I came in at 4:30 but he was in a hurry to help someone he knew by name in line behind me. He was no assistance, when I asked for a manager to see if they would be of any help, she was already gone. Now I am left with no access to MY MONEY until Monday.
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April 2017 by Laura R.
Thumbs up for Cathy Mariano and her team, always willing to go the extra mile for customers, really a friendly banking relationship.
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July 2016 by Jeff F.
I have been banking with US Bank and Bank of America but US Bank gave me a better APR on my personal loan. I walk in and get helped out by their personal loan specialist, Armando. He quickly looked into my account and gave me a better rate than what they were advertising. Armando then looked further into my financials and quickly helped me save hundreds of dollars by getting be a even lower rate on my autoloan ! The staff here is super friendly and knowledgeable ! If you are looking to save money without being pressured, I definitely recommend asking for Armando !
