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August 2024 by Francisco Marin
This store has one of the worst UPS customer services.
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July 2024 by Addunyi
So bad attitude and service. Don’t go there!!!
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May 2024 by Kay T
So frustrating going to this store! Tried to return for Amazon and I picked an option that requires no box or label. But then she tells me im supposed to pack it myself and print out label! Or I had to pay for box and tape etc!
She is also very impatient with me condescendingly saying " I thought you said you already have the qr codes ready? " While im trying to figure out which qr code is for which items.
So unhelpful with everything. Attitude. Left here without getting what I needed to do done. Last time you'll be seeing me here!
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May 2024 by Vinh Lieu
I’ll drive further now to avoid this store. Super slow and horrible service. I was returning an Amazon package and my box is missing one side that needs to be tapped up. It’s literally one piece of tape that needs to be done and they wouldn’t do it for me when their tape is right on the table… Rule is rule I guess…
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May 2024 by Peter Ngo
The employee was an old man trying to school me about rule, that I can not return Amazon package in its manufacturer box. I've been here so many times and does not have any issues when I see an old asian lady, but with the old asian man is different. I literally don't want to deal with the bullcrap the man spitting so I just leave. Fact check in the picture below
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March 2024 by Carmela Moreno
I will never sent anything through this company. I sent two bottles of supplements to Washington and supposedly got ruined and they threw everything away instead of sending the items to the address. The vitamins bottles were sealed and I doubt that they got ruin.
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March 2024 by JUSTDIPNone
The person (young aged girl) needs some greeting manners.
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February 2024 by Lindsay Morena
So frustrating going to this store! Tried to return for Amazon and I picked an option that requires no box or label. But then she tells me im supposed to pack it myself and print out label! Or I had to pay for box and tape etc!She is also very impatient with me condescendingly saying " I thought you said you already have the qr codes ready? " While im trying to figure out which qr code is for which items.So unhelpful with everything. Attitude. Left here without getting what I needed to do done. Last time you'll be seeing me here!
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February 2024 by Elizabeth
I paid for a service to deliver a parcel to my home on a certain day for me. It was a gift for my husband. I stayed home from work and waited for the courier all day. I got a message saying you weren't home, the courier couldn't deliver the package. AND I SAT AT THE DOOR ALL DAY TO MEET THE COURIER!!! My day was lost, ruined, I didn't work and lost money and all they did was nothing! I paid for this service and was cheated. I wrote to support and all that was answered to me was: sorry, I will clarify this information with the courier. Nothing else. Terrible service, use another postal service! In the end I canceled the gift, as I needed it on a certain day and not later. I was disappointed????
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January 2024 by Kevin Vargas
We forgot our phone and they stole it for a while the next day we came back for it and they didn't gave it back until they gave to us.
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December 2023 by Cassidi Drinnin
I’ve about had it with this UPS store. The older Asian lady is so rude! I have been lectured so many times coming in here by her. She clearly hates her job. She has yelled at me about turning my phone brightness up for a barcode when it’s already extremely bright, about 85% up. Just scan it, it’ll take it I promise you. Today she told me that I need to keep my Amazon return items in their original packaging so she doesn’t have to waste bags packing it up. I picked an option that requires no box or label. She also makes you bag up your items for her because she doesn’t want to do it. I’m going to start going to a different UPS store. This one sucks.
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October 2023 by Lyly
Would give it a 0 star if i could. Worse customer service ever. Just because we dont have the same last name I cant pick up a package( intended to be a gift) for my mom who i live with? What old school backwards thinking is that? A women has to change their last name when theyre married? Just because we have diff last names we're not mother and daughter? Defeats the purpose of a gift when i have to drag her along with me to pick it up.
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October 2023 by Evan Herdrich
Beware of their printing services. Most printers and computers have small margins on the sides of their papers when printing. However, many automatically center and scale pdf's to fit WITHIN those margins. My home printer does for example. Yours probably does too. Theirs does not. I am an artist who makes newsletters. I thought to save money I would print them here. It was a mistake. They do not reprint or refund when they print it incorrectly. They didn't offer to show me what it looked like. Nothing. If you choose as an artist to print anything here, beware and definitely take note that you must prepare your work accordingly because they are not easy to work with.
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October 2023 by Ivette Luis
horrible experience trying to ship out my package. A skinny old Asian lady was very rude and not polite at all When I was trying to ship out my package. She was ready to go home and didn’t seem helpful at all. She was screaming and giving me attitude on why I didn’t put my shipping label ahead of time Before shipping it out. I have never had issues like this at other UPS store. Do not recommend going here if they’re going to be having employees like this.
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October 2023 by Jake Truong
Friendly staffs
