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December 2023 by Cora S.
The dealership was really nice. Manny was super helpful and friendly. It took the normal amount of time to finish the service. Fair prices, I was given a breakdown on everything that needed to be done and future costs.
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December 2023 by Erik P.
Came in one day to check out the Forester and Mason was kind enough to show me the car and take a quick test drive. He was patient and helpful, not pushy at all. When I came in to buy the car, he was on vacation...in December! Management assigned Kent to help me and he was also very helpful, knowledgeable and friendly. Steven in finance was cool too, he was straightforward and answered all of my questions.
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December 2023 by Marie W.
This is the third time that I get my auto service done from this location and this is the first time I felt that I was provided great service. Isidro Mata was the agent I was assigned with and he was very welcoming, courteous, professional and very nice. He kept me updated with the services I was provided today including a video. I thought that was pretty cool. Isidro made sure that he was able to provide me all the things I need and explained everything before he asked me to sign. I would rate him 10/10 of great customer service. I will make sure to schedule with him on my next service need.
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December 2023 by Refugio R.
My experience from first contact to purchase has been nothing but pleasant. The communication is clear and prompt. I have to shout-out Kent Chhin. He gave answers to questions I had in mind before i got a chance to ask. Gave updates before I had a chance to ask. Overall, the communication was extraordinary!Then came the day to purchase the car. I got daily updates if the car arrived or not. I was quoted MSRP and left with the car at MSRP. The finance amount is about as close to what we discussed in the estimate.I left as a customer with a smile on my face. If I were to purchase a Subaru again, I know where to check out first.
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November 2023 by Daniel R.
I had a great experience working with Aria. She was the absolute best sales rep I've had the pleasure of working with.
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November 2023 by Ako si Titay
I was not very thrilled for Subaru to drill holes on my front bumper to apply the temporary license plate. SUBARU, couldn't you have provided a plate holder? The dealer was great at the beginning and it turned sour when the "optional" were not purchased.Subaru vehicle is great and stable on turns, however, I am not sure about coming back to this dealer again.
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November 2023 by Catherine Rotti
Hands down the best Subaru around. After having a poor experience at another dealership, Michael Zuvich made me feel at ease. He went above and beyond to help me out. Even coming in on his day off to accommodate my schedule. He answered every question I had, was patient and met me where i was at in the car buying process. Highly recommend purchasing your next car here and working with Michael!
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November 2023 by Dominique C.
What a great team! Al provided a seamless and stress-free experience and I was genuinely so impressed by his professionalism. Steven Ong in finance made the financial aspect quick and easy, ensuring a seamless transition with all the paper work. Subaru Orange Coast has an outstanding team. Thank you Al and Steven!
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October 2023 by Pablo H.
I had a great car buying experience. I ordered my Crosstrek with Kent and he was super helpful and walked me through the whole process. The order and car buying experience went through smoothly. They gave me top value for my trade in and made the buying process easy. Would highly recommend shopping through this dealership.
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October 2023 by Jose Olmedo
Great Experience! NO pressure. We came to buy a car and we bought the car we wanted. There was no pressure from the seller to make us buy something else that it wasn't what we wanted. Satisfied customer!
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October 2023 by Lorraine Jones
What can I say…. Rae had patience of gold…. When I arrived at the dealership I didn’t have a clue about the different vehicles Subaru offered.She spent her Saturday with my husband and I in 90deg. Weather explaining the difference between all models Long story short … I drove off the lot with a Subaru Ascent and made the right decision!!!Thanks Rae.
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October 2023 by mike c.
My previous experience here was miles better, but my recent experience will have me avoiding this dealership.I scheduled a servicing and was told that they would honor coupons from other competing Subaru dealerships. I drove out of my way to return to this dealership when there were two other options that were closer. My service advisor, Manny Morales (who is obviously sales driven) pretended to walk away to ask his "manager" about the coupon (similar to how a salesperson would when negotiating new car sales). But he really just scanned it for their own market analysis. He also then tried to upsell me on more maintenance services, and when I declined he noticeably began to work much slower and shuffled other unrelated documents around. To add to the annoyance, a simple overpriced $95 oil change took 2 hours to complete, and they said that their car wash was broken for the day. I'm used to having terrific service from their neighboring Mazda dealership, and I do not recommend coming here for servicing unless it is for warranty work. Their high ratings are so obviously fake.
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September 2023 by Casey Hardig
We were greeted at the door very promptly by Mason who was a professional delight. He took us for a test drive and was friendly and insightful answering all our questions and really took the time to ensure we were getting the right car for us. We also met with Israel who took the time to get us the best deal, followed by Steven who expedited the closing progress and gave us a great deal on the extended warranty. Every staff member made sure we had been helped and we would recommend this location to anyone looking for thier next car.
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September 2023 by Gema Perez
Kent was amazing. Everyone is so inviting. You don’t feel pressured to buy anything. They aren’t following you around like any other dealership. The process was fast. We just had to wait a few days for the model we wanted to be shipped. Overall just a great experience.
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September 2023 by Cat L
Best experience of my life buying a car with Mason. We all know what a hassle buying a car can be and how long it can take. We were helped quickly without any negative push back or negotiation tactics. I'm blown away at the service experience. I'd say this dealership is my top favorite in Southern California. I also received an awesome thank you video from Mason directly after our purchase. I'm a Subaru driver for life now. I absolutely love my new car! I am going to recommend you to my mom and brother as well.
