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July 2023 by Peter Henry
Horrible customer service they can’t return a shoe that is bought from another shoe palace location because they “ don’t carry the same SKU”. Staff are very rude as well as the manager!! I TOTALLY DO NOT RECOMMEND THIS PLACE
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June 2023 by Waldin Gonzalez
A store that carries a large variety of tennis shoes and accessories
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May 2023 by Geser L.
I walk in today at around 3:15 to purchase some shoes. I waiting about 10 minutes to get some help when the store was empty. There was two person standing by the cashier. One was actually helping a customer the other lady was just there. After she came over I ask for two pairs of shoes her attitude and customer was very unprofessional. As soon as she brought the two pairs she took the two boxes and went and stood by the cashier. She didn't ask if they fit or if I needed to check other shoes out. Her name was Monica at least that's what she told me. Hope the manager or owner can give her more advice once it comes to customer service.
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April 2023 by Destiny Bull
Rachel & Jorge were awesome!! Great experience!
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February 2023 by Lance Gray
Team was helpful and friendly. Even tho the employee was wearing the Jordan's my son wanted but they didn't sell in the store.
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January 2023 by Jessie J.
I went to a Shoe Palace store in California today. At first glance, I loved their pricing and products. When you get up close and hold the products in your hand my instant thought was that the shoes, clothes and hats are fake (and the pricing was too good to be true). The reason I thought this, I own some of the real items from the brands they sell and they had a pair of sold out shoes that look different, feel different and were priced $50 less than Nike, Nordstrom and Bloomingdales. I did find a couple of things I bought no matter fake/real but I can see why people are so upset with their purchases. I would not go back.
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January 2023 by April C.
Expensive shoes but you can get the name brands that you want so it's worth it you just gotta pay the price for them.
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January 2023 by Roberto Alcaro (ITA80Y)
Store has a great selection of shoes unfortunately had much of my time wasted with shoes not scanning at the correct price due to a system error with no option to override pricing…After leaving I called backed when prices online were corrected and was informed it was fixed however when returning I was informed this was not the case which was put down to miscommunication.They weren’t rude about the whole situation, the store manager tried, however the rating is for Shoe Palace not having a work around to honour advertised prices.Other store brands iv used had similar issues but fix it immediately or very least offer free express shipping with an online order instore.Shoe Palace needs to sort out their systems, it’s 2023! You should be able to price override is such a situation and it’s unacceptable you don’t.
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January 2023 by Jason Gutierrez
Empty store, four employees, 20 minutes before I was acknowledging help
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November 2022 by Louie Y.
This Shoe Palace is low key neat and organized but the HVAC doesn't seem to work. It is unpleasant to browse through the different products when the temperature is uncomfortable. Lastly, I once in a while sign up for raffles for shoes I like and collect. One time, my name was selected for a recent Jordan 4 release but I wasn't able to pick up the call as I was at work. Called them back in less than 3 minutes from the time I missed the call and the sales person said "sorry, we've moved on to the next person". This policy needs to change as it is unfair for a 9-5 working loyal customer who doesn't have all day to stare at my phone waiting for call or none at all.
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October 2022 by Leilani M.
I had Oscar help me was such a good person and helped on my situation ! Really good customer service there ! If u go ask for Oscar at 4 street
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October 2022 by Susie H.
Main Place Shoe Palace Worst place to go and shop awful customer service Manager is super rude and staff do not greet or offer to help. This is the store to shop at Shoe Palace in Downtown Santa Ana I highly recommend shopping at this shoe palace store. It is very neat and clean, and the staff are very welcoming. Manager Oscar was very helpful and has great customer service as well as the staff. I will definitely come back and shop here again.
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March 2022 by teresa Inman
She was very helpful from the moment I walked in the door.
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March 2022 by Dj J.
Terrible customer service, fees for returns restocking and they doing the most to waste your time. Just go to foot locker this place stinks
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February 2022 by Amandaa Z.
A friend told me to check this location out because they have tend to have more in stock. When I walked in the employee on the floor, his mame is Edgar, immediately stoped what he was doing to greet me and asked if i needed any help with anything. I had told him i was just looking a couple mins later he came to check if i needed any sizes. I had asked him for a size in one of the kids shoes and when he came back out he brought me the size i needed and a size up and told me i should go with the size up because the shoe ran small. I really appreciated that because its one less trip i would have to make back if the other size didnt fit. He had also recommend a similar style to the one i originally asked for because he was asking me who i was shopping for and getting to know why i was in there really taking his time to help me as best he could. I ended up getting both pairs because his customer service was great. Will definitely be stopping by again in hopes he is working again to assit me.
