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February 2024 by Fred G.
I have to give a shoutout to the folks at rite aid for serving Thrifty Ice Cream with the scoops I remember from my childhood and with an extensive list of ice cream flavors to choose from. When I go in (at least once a week), I am immediately identified by the cashier who then communicates over the loud speaker for one of his or her co workers to head to the ice cream section where I am immediately served. The chocolate malted crunch and the rocky road are just as I remember it as a kid growing up when the store was actually named thrifty. Outstanding customer service and outstanding product at a very fair price. Thank you for making my day Rite Aid - appreciate all that you do.
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January 2024 by Andrele K.
At 3:30pm January 1. Janet in the pharmacy was probably the most inept attendant that I have ever dealt with. She was lazy and inattentive. I explained to her that I needed a prescription transferred to her store as I needed the meds now and her other location closed. She neglected to do it and said to get a new prescription. I told her other proficient rite aide representatives have called and transferred the prescription. Mind you these are materials I need to live. After me reminding her how to do her job. She supposedly called and said she didn't have them in stock but she transferred the prescription. And she would order it. I'm not one to call ppl out but it was evident she didn't want to her job or she was mentally inept. Rite aide has declined substantially as I have been with them since I became a diabetic over 20yrs. Janet's ignorants has confirmed this to me. She needs to be relieved or retrained as she is terrible compared to her counter parts.
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December 2023 by Uriel Rodriguez
Please be aware if you leave your car parked here after hours for even a minute you will get towed. Just a heads ups.
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November 2023 by Raquel Soriano
HORIBLE CUSTOMER SEVICE NEVER GOING BACK,was accuse of being a theif for taken a extra soda for mistake and was told the item i buy have to be keep at the register like im a theif cause of a accident and cause im a darker skin color since the manager was a light skin and also another employee that 'help' bring the cart out started check my recipet and counted my item and since there was a extra that was expired and i forgot to tell the cashier he then told me there wad a extra and i told him sorry i forgot to tell the cashier that the soda was expire and he say it was okay and then he went into the store and the manager came out and told me that since it was a incompence that i cant enter the store again with the cart ,This is PATHETIC ,PLZ DONT COME TO THIS STORE!!!
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October 2023 by Ethan C.
I have been picking up from here for years. I'm talking about over 15 yeah I'm going with 20 years. Beer for the most part and medication for the kids every now and then you know the deal. Today Nicholas said what's up scanned me out told me my iID was about to expire next month. Thanks. Word. Shout out to rite aid my boy Nicholas
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October 2023 by Joaquin M.
Be aware with this store if your buying gift cards. I bought 2 gifts cards for my nieces bdays and they were completely drained out by the time they got to used them. I think it's an inside job with the employees. I went back to tell the Manager Cesar and he can't do anything. Right before i went to tell him about my cards, I went straight to the gift card aisle and sure enough their was more gift cards that had been tampered with. They are clearly not paying attention and don't care. Be care buying gift cards
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September 2023 by Bella Persephone
I’ve come to this location at different times of the day and night. At night it can be kind of worry-some to be out alone as a girl. During the day plenty of people from the hospitals nearby come to get prescriptions. It’s open late, over the counter is a great option. They have a pretty stocked store. It’s off the freeway which is nice.
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July 2023 by Grecia Peron
The rite aid on main today was not good the person serving the ice cream didn't know what he was doing.
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May 2023 by martha garrido
Exelent service , and price variety brandsFriendly people
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April 2023 by Jessica Lopez
I really love coming to this Rite Aid. This day I got helped by Shana let me just say her customer service is on point all the time. This store is always nice clean organize always appreciate how kind and helpful associates are. I will definitely keep going back to this location.
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April 2023 by Claudia Martinez
I am very disappointed with the pharmacy personnel. Would recommend anyone to go here. I don’t wish anyone would go through what I went through I went in to pick up my prescription and was told it would be ready in 1hr went home let 3hrs go by to make sure it would be ready but when I called they said it was out of stock and told me the nearest rite aid that had what I needed was in Fullerton I told the lady from the pharmacy that it was too far and I was just gonna look for a different pharmacy she said okay call whatever pharmacy you want and tell him to call rite aid to said over the prescription. I did just that let another hour go by to see if CVS received my prescription they told me that the called rite aid and were told that they would send it over but CVS hadn’t received anything yet. CVS told me to give it 30 more minutes to see if it had came in or they would call to see what was the problem. 1 hour later I call CVS to see if they received my prescription but they said no so I call RITE AID again to see what is happening and they tell me that they sent my prescription to the RITE AID in Fullerton and if i wanted that I had to call them to get it sent over to CVS.(Btw I was really sick &needed my meds also the lady from RITE AID was the same one every time I called and her tone of voice was just rude )
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April 2023 by Jenny P.
They are constantly understaffed and ice cream section is always closed even during business hours due to lack of staff. I just want to get some ice cream =(
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April 2023 by Matthew Smith
Shawna,You are the light of this store. I cannot emphasize how much I appreciate you. Your service to the Santa Ana community is impeccable!
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March 2023 by Ayodeji
Shawna,You are the light of this store. I cannot emphasize how much I appreciate you. Your service to the Santa Ana community is impeccable!
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March 2023 by Debbie Oseni
I love this Rite Aid! Shawna and the entire staff are incredibly kind and helpful!!
