Rite Aid in Santa Ana, CA, is a well-regarded drug store chain known for its friendly staff, clean and organized store, and wide selection of products. Customers appreciate the excellent customer service, often mentioning staff members who go above and beyond to assist, such as Shana and Shawna, who are praised for their kindness and helpfulness. The store offers a variety of health-related items, including prescription medications, over-the-counter medicines, diabetic supplies, and flu shots, making it a convenient choice for health needs. In addition to health products, the store features a snack section and a notable Thrifty Ice Cream counter, which is nostalgic for many customers due to its extensive flavors and the familiar scoops reminiscent of childhood. The store's location is convenient, being near hospitals and off the freeway, making it accessible during both day and night hours. Customers who have been shopping there for years value the consistent service, fair prices, and the welcoming atmosphere. Overall, Rite Aid in Santa Ana is a community-focused store that offers quality products, excellent service, and a friendly environment for its loyal customers.