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“I love this post office. The girls are always kind to me and I don't ever get any push back for anything. I come here daily and my packages get scanned within minutes of dropping them off. The area is not the best, but I rather go to this post office than any other in Santa Ana.”
“To start off the five stars will be for Jessica in sales and services because not only did she take charge when Hannah did not want to assist me in the right way, she was very descriptive with my issue and helping me change my address since my last landlord was just trying to through out my mail and didn't want to receive it there. Jessica understood and did everything in her care to help me. Thank you so much ? we need more Jessica's to care for our mail like this.”
“I would like to say that after being passed around by the company I ordered from to try and fix the address they misprinted I ended calling usps and Tony went and physically looked for my package saw that the business only put the numbers of my address and not the street(it was not my fault my confirmation email says I put my full address) he fixed it and had it sent out for the next day mail delivery. Let me tell you that is the kind of service that is stellar. He could’ve easily told me no but instead he went and fixed it even tho it wasn’t their fault that the address was wrong. Thank you guys for helping as this package is a gift.”
“This is my go to post office because I live like 3 blocks away. Unless you have a stick up your boots, this place isn't bad. Just do what you need to do and get out. Since I come here often, I figured out that they often don't open the parking lot in the mornings until like 10 or a little later because the mailmen are packing their cars. So i compromise and park at either the KFC or the supermarket's parking lot. Other than that I can always find a spot in the post office's parking lot. Also, probably because of all the complaint, the customer service seems to have gotten better over the years.”
“Great experience with much help from their employee Miguel. I came unprepared without all the documents and not at the correct appointment time. I’m as still received with courtesy and he made the process painless and easy. I appreciate his patience and care in the matter and hope he is being recognized for his contribution!”
“I had to deliver multiple packages, but I didn’t know how to properly label them. Both of the staff members (I only got Kim’s name) were extremely patient and kind about their directions and advice. I couldn’t have asked for better service!”
“Excellent service was provided by this post office when there was a discrepancy between the address on the tracking and the address on the label created by the sender. They followed up via phone and were very helpful getting me the info I needed in order to successfully retrieve my package.”
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“Had a great time here at this location, the woman (the lovely black woman) who helped me here was so patient and helpful. Clear directions and assisting. Bout to be my go to post office considering also it closes latest of all the other locations!”