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December 2024 by Ethan Abot
After years of shopping from them we have been told to leave the store and not to come back!! For what? We asked to purchase a treat bag that my dog opened! Shoutout to great managers here!
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December 2024 by Danielle
Employees are very helpeful
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December 2024 by Tiffany Martin
Probably had the worst experience at this place .. I came to drop Drop my dogs off for grooming and gave specific instructions that if my small puppy was too much to handle to contact me and I will pick her up I know it’s difficult to cut her hair They agree and within a couple hours later, my dog was botched and My oldest dog was cut on the neck. They had to pay for my dogs vet bill, and then recently in August my oldest dog had surgery on his mouth. Was told to sign a paper to let me know if something were to happen. They would call me to ask what I want to do. They proceeded to not call me again. And Did multiple procedures without my consent I can truly say to never bring my dog back up here again if I have to drive all the way to Lakewood I would
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December 2024 by Jazmin Badillo
The employees don’t know anything. They aren’t knowledgeable where things are or go or even know the product. They need some training. Also they sound miserable. No enthusiasm at all.
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December 2024 by Mohammed Salamah
I bought a travel kennel to internationally travel accompanied by my dog and the kennel was airline approved to be in cargo. I spent a lot of time looking for it and I was glad found what I need here and the staff was welcoming. Great service!
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December 2024 by Robert
This location has a sales tax of 9%. I'm pretty sure Costa Mesa sales tax is 7.75% like the rest of OC.
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November 2024 by Mac Alan
I'm kind of disappointed in this place after arriving at the doors tonight at 8:53pm. Only to be turned away at the doors by a female employee who simply stood there smiling at me and shaking her head all nonchalantly while there was another customer who was let in immediately before me even though me and my fiance were showing her the times on our phone. I thought the doors were open for customers until the stated closing time of 9 pm, or at least they were open for the guy in front of us until then anyway. 🤔 I come to this location several times a week or did anyway.
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November 2024 by DS675R
Never any staff around to help and checkout is always long
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November 2024 by Ronald Talmo
Shopped for goldfish this morning and was assisted by Xiomara (hopefully spelling is correct). Very friendly and efficient. Good experience.
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September 2024 by Jami White
The parking area is not safe. I was followed out of the store by a large male who then went and looked in cars after following me into two different stores lots of smash and grabs and ppl asking for money.
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September 2024 by Paul Northup
Took care of everything
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August 2024 by David Lee
I’m a normal PetSmart shopper and now I know why. I went to the Bristol location and once again disappointed. Particular the cashier Latino male who was on the phone the whole time acted so irritated I wanted to check out. She asked about flea and tick medicine his response was rude. I’m glad I didn’t buy a lot so he can get back to his phone. They have a good selection of toys in a very messy and claustrophobic store. Never going to Petco again.
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August 2024 by Omar Perez
Got my leopard gecko here and it was the best choice i did mario and matt were really helpful helping me out with the items i needed and food. Will be back here to get my next pet 👍💯💯💯
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August 2024 by bunny
The manager at this store is great! We had difficulty with our order being out of stock (half of it) and he helped us to make sure our order was fulfilled. It was honestly the best experience ever at a Petco. My cats say thank you!
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August 2024 by Erika Hernandez
This place is horrible they won’t let you use the restroom, they say it’s employees only. Every establishment should have a customer restroom.
