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March 2024 by Lucy D.
It was my first time going to OCCU bank to open up an account and Yanely was so helpful and nice. Thank you once again! :)
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March 2024 by Cbarraza101 ..
Betty was very informative! Went through all the options with me and was a delight being helped by her.
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March 2024 by Nancy M.
Destiney was a pleasure, she was very kind and helpful with assisting us on opening our account and with a auto loan application. Great experience!
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February 2024 by Jon A.
Worked with Jose and he was amazing he explained everything in great detail and helped us step by step to and made sure to double check. The service José gave us was beyond like I said everything well explained and double checked. Jose also helped us and took us to the ATM to show us how everything worked. I would recommend Jose to other customers that want to take out a credit/Debit card. The bank looked extravagant very clean and well kept.
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February 2024 by Mauricio C.
Always a great experience at the Ross Location, nice to be treated right. Always great seeing Jose Solís at the front desk, already know I will be in and out quick. Thanks again for the great customer service.
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February 2024 by Kimberly R.
I love love LOVE this bank. The employees are always so kind! They are always so helpful and knowledgeable. Never had a bad experience.
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February 2024 by Maria M.
Janet and destiny were awesome helping us out with the auto loan the interest rate was awesome thank you for all your help and the review of our contract
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December 2023 by Blanca Escobedo
José Solís was amazing! Thank you for the assistance today!
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December 2023 by Layne B.
I was at the Ross Street branch, and was assisted by a young teller named Jorge. He was very knowledgeable and patient. Thoroughly professional in every way. In an era in which customer service seems to have slowly died out, he was truly a bright spot. An absolute credit to the firm (pun partly intended). Thank you.
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November 2023 by Ana Karen H.
Amazing service with Orange County Credit Union! I have been a member for almost 10 years and the service is beyond great. Thank you Jorge, Betty, and Natalie for going above and beyond for me and other members.
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November 2023 by Re'Aunna A.
While I enjoy OCCU as an institution, I am disappointed in the Santa Ana branch on my first and last visit. I recently transitioned my direct deposit and auto pays in September to use occu as my primary institution. During that process some auto pays took effect sooner than I realized causing several fees. The credit union was gracious enough to waive 5-6 of them. Here we are in November and I had over $1000 in one share, $40 in another, my Apple Music subscription posted for $10.99 to the one share account with $6 in it causing a $29 fee. While I understand multiple previous fees have been waived during this transition and I should've ensured proper overdraft selections were made, I'm paying more than double the amount of an $11 transaction with this fee. While annoying, its not even my issue. My problem is the LAZY manager of this branch didn't even come over to speak with me about the fee when I asked Natalie was there someone else I can speak with. Instead, they relayed the message to Natalie at the window AND added multiple warnings/comments to my account as if 4,691 fees have been reversed for me already. All again, without coming over to speak with me. So now my account is notated creating the perception that I'm abusing services when that is not the case. And the fee wasn't even waived! While I continue to support OCCU's wonderful Huntington Beach Branch and their Call Center, the raggedy manager in Santa Ana did not demonstrate ANY of OCCU's values.
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November 2023 by Jaime A.
Great service fast and efficient ! Worker Natalie helped me out throughout the whole process and made it very simple and easy to understand!
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November 2023 by Tony Haddad
Best bank associate very helpful and professional cares for my car loans benefitsVery happy to work with Betty Watkins!!
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October 2023 by Emerald K.
The receptionist didn't want to be bothered. Perhaps a job In customers service is not where she should be. Also, the manager is worthless, sadly. Perhaps I should take my car loan and business elsewhere!!!!
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October 2023 by Lizeth A.
First time at credit union. Destiny and Natalie were very helpful and kind! Process was fast and easy.
