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February 2022 by Curtis C.
I couldn't have had a better experience. I shopped around for quotes and Nulook was the best deal. Even if they hadn't been, I probably would have chosen them anyway. They were extremely personable and responsive. They were flexible when I needed to make a change to my plan. They got the work done on time and it looks GREAT. They had a huge selection of flooring to choose from, more than several other stores with more well-known names. If you go with Nulook, you won't be disappointed.
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November 2021 by Shell Z.
Wow! Do NOT come here. They will just take your money. I paid for the floors with cash ( they made me pay cash by the way) and was told the next week they will schedule installation. I heard nothing so I called the business. The owner said I hadn't paid. So I went to the store with the hand written receipt they had given me. The owner said his system shows I hadn't paid and I can't pick up the material. I showed him the receipt but he said he doesn't know who signed it, he said He didn't get the money. WOW. I have never seen a business disorganized and unprofessional to this level! He also quoted me 50% higher than the installation fee they gave me a few days ago. Not to mention the owner was so rude. He told me "it's not his problem" and he walked away. How are they still in business??? People be warned!!! Use them at your OWN RISK!
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August 2021 by Bejan S.
I had a great experience getting my Luxury Vinyl floor from Nulook. Great customer service was provided by Hieu the manager who is polite and very helpful. Also wanted to give Kudos to David for installing my floor and molding. He is a skilled installer and you can have full confidence that he will install your floor on time. Keep up the good work Bejan
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May 2021 by Larry Frontuto
The Nulook Floor in Rancho Cucamonga sold my Contractor flooring that was supposed to have a life time residential warranty. About a year after the insulation the flooring started to buckle at the seams in some areas, also it felt like there were air pockets under the flooring. We contacted the contractor and he came out and inspected the floor, he thought maybe during the insulation that possibly there wasn't enough clearance ( expansion ) at the walls. He relieved it and as
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March 2021 by Nijole T.
We received wonderful service here on the floors and kitchen that we bought. They're extremely helpful and the prices can't believe it! Everything arrived on time and was just as described. Highly recommend it if you are looking to remodel your home!
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January 2021 by Cj D.
The two guys that work at the front were so help and patient when my nana and I kept coming in for almost 2 weeks straight changing out mind on which flooring we liked. I also bought some flooring from then maybe 7 years ago which is why I went back last time. If I ever need flooring this is the place I would go to first. Always
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October 2020 by David L.
Just got my floors done by them and I couldnt be happier, great service at a great price. Hugh is great to deal with and their installer David was very profesional.
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July 2020 by Tomas Galvez
(Translated by Google) Great variety and good attention(Original)Gran variedad y buena atencion
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August 2019 by Leah A.
My contractor referred us to this flooring business and what an excellent referral. The selection is great for any type of flooring and the prices are excellent as well. Hu provides excellent customer service and is very knowledgeable about the products. We received our flooring in a few days and our contractor picked it up. Because it's such excellent customer service, I will be referring others. UPDATE as of 7/31/2019: I took my daughter to get flooring for her new home and I/we received the same courteous service again! Hu was very helpful in selecting materials, the price was great and there was good stock so if she needs a few more boxes they'll be available. We were highly satisfied again. I have several more people that I will be referring to NuLook. Please consider this location for your flooring needs.
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July 2019 by Dan G.
These guys are horrible. Placed an order payed and all we received were promises of our floor arriving . After a month we called they said they would have it in a few days. A few days passed we called and turns out now it was 2-3 week. Contractor started ripping old floor since they told us it was a few days for delivery. Canceled everything and had to search for another supplier. Wouldn't recommend this place.
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June 2019 by John S.
We are in the market for a floor and visited the store in Santa Ana. They did not have the bamboo flooring that we were looking for but the salesman offered to get a sample of what they had but he had to order it. It has now been 7 days and there has been no response. I feel that if they cannot get a sample, how long would it take if I actually ordered a floor. When I mentioned it to the salesman he was not at all effected.
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April 2019 by Rick Zakhar
These guys are the BEST!! They took care of my house flawlessly and the job came out flawless! They take care of business and get it done right the first time. My wife loves her new wood floor! You will not be sorry using Nulook!!
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November 2018 by Noelle G.
After searching through dozens of flooring stores around O.C. with no luck, I went to NuLook Floors in Santa Ana & loved what I saw there. I can't say enough good things about my experience with Hugh Nguyen, the Manager. He was so kind, knowledgeable, & extremely helpful. The new floors are throughout my home & look awesome! I get many compliments on them. After this new flooring was finished, Hugh went out of his way to personally deliver an extra box that I ordered. I live in Laguna Hills! Great job Hugh - you are the best! Noelle Grant
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May 2018 by Sabrina B.
If I could giver higher than 5 stars I would! My mom has been wanting to remodel and decorate her home for years, but she just didn't have the time and money. After years of saving she was finally able to start the process. We initially went to bigger suppliers like Home Depot and Empire and they were quoting use a ridiculous amount. We initially went across the street to Lumber Liquidators but then saw Nulook across the way and thought "why not check it out?" and I am so glad we did. Hugh was very accommodating, friendly, and knowledgeable. He was able to help us find a flooring that was exactly what we were looking for. And no other competitor could be beat his price. His team did a wonderful job installing the flooring over four days. We had a big house (two story, 4 bedroom and 3 baths) and they were able to work so fast and efficiently. We could not be happier, the floor looks amazing. We cant wait to show family and friends. I would recommend Nulook flooring to everyone and anyone who was interested in home remodeling. Thank you!
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January 2018 by Jennifer Withers
harry was horrible about scheduling my job. The worker he haf was good but the office not so much. Keep looking!
