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October 2023 by Rod M.
Great service provided, quality, and value of professionalism is spot on. Navy Federal Bank institution has been great at competitive rates in loans and also quick funds availability.
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September 2023 by Google user
Great great service. I love this bank and this branch.
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June 2022 by Steve Pittman
Always a friendly staff. Sometimes they are under staffed and the line inside can get backed up.
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June 2022 by Ted Pittman
Everyone I have interacted with has been friendly and professional!
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June 2021 by Dani V
This is hands down the worst navy federal location I have ever been to. The associates here will do whatever they can not to help you regardless of the situation. They WILL become aggressive towards you if you do not agree with their branch policies in any way. I have complained to cooperate and the store manager. I hope they get things in order. If you can make the trip go to the long beach location they will actually smile at you over there....
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June 2021 by Derek Mendes
I Really like this location. They were quick and friendly and I didn't have any issues with the multiple things I needed to accomplish. I even like how they observed all Covid protocols.
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December 2019 by Ciaran S.
The lady at the front desk corrected misinformation and mistakes another banker made on my account from a different branch. She walked me through everything I needed to get a lien release.
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September 2019 by Paul S.
I have been a member of Navy Federal for over 4 years. I visit this branch biweekly and specifically request Danny. He has been the most helpful representative I have ever had the pleasure of working with. Going above and beyond to always be helpful. I highly recommend coming here. Employees like Danny are why I am so happy I have an account here and why I always will.
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September 2019 by Nicole M.
I came here to join as a member on my husband's account. They made the process easy and answered a lot of questions we had. Danny was especially helpful! He was incredibly informative, helped us learn to make the most of our accounts, and was very patient. The whole process was quick as well.
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August 2019 by Alex D.
Would like to share that during my visit at this branch I experienced phenomenal service! Was highly satisfied with overall the customer service & the positive energy shown inside this business. They even went out of there way to send me a personal welcome card as a new member. Thank you Navy Fed....
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July 2019 by Raul G.
If I could give a Ten stars rating I would. I want to give a huge thank you to Dustin K. for the help he gave my son and I on 7/18/19. He was patient, thorough, professional and kind as he walked us through all the transactions we were in need of. If he's an example of the caliber of employees that NFCU hires then everything is under control. Sometimes a transaction is more than just a transaction. By that I mean, we all face different challenges as we go down our path. Dustin made no judgements--treated us like rock stars--and worked with us every step. Thank you Sir.
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July 2019 by Zach S.
This branch was so helpful with my auto refinance! Dustin guided me through the process and it was so simple.
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July 2019 by Alijah J.
First things first this facility is so clean and everyone is so nice! I felt so comfortable from the time I stepped into the door until the time I left. Karla Rodriguez was AMAZING!! She was so helpful and answered all of me and my husbands questions. She made the process so easy for us and made sure we knew exactly what we were doing. I can't thank her enough! We will definitely be back to see her for any of future needs and if I could give her and this location 10 stars I would!!
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June 2019 by Shani S.
Overall the Bank is good. The Manager is very bias, she will smile in your face and he he laugh with you. But Holds my check for no reason. The manager is the only one that does this to me. The rest of the tellers cash my checks. If You are going to have a policy have it for all. To the manager you should be ashamed of yourself, to pick and choice who you decide, who checks you hold or fully cash. It is always one or two spoiled lemon in good bunch.
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June 2019 by Diana G.
They were welcoming and nice. They knowledge right when you walk in and greet you with a smile. Keep up the good work.
