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February 2024 by Dillan Vilan
Very negative on the phone. Customer service needs to change their attitude if you want business
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April 2023 by Jasen L.
Horrible customer service. I went in to purchase some led lights for my Honda Accord Crosstour. They wanted to charge a 4% fee for credit card transactions. I never heard a business that charges customer such fees so I went with the cash/zelle option. I had some doubts with my purchase, especially when looked at it in front of the sales associate. It looked and felt like it was poor quality. I did some further research and found it that this product was make in China. In addition, it was priced $20 cheaper on Amazon. So realizing I made a mistake with my purchase, I went back as soon a I can get there as soon as possible. It was about 2 hours after my purchase. I just wanted to return the item but was quickly rejected. He just simply said "All sales are Final, No Refunds". I was not informed of this policy when I made the purchase. Being an avid supporter local small businesses, I was willing to keep the product. So I asked if they can match the price or at least split the difference and refund me $10. He just flat out said No. He showed no empathy. Just didn't care about good customer service. It's careless associates like this that makes it very difficult to support local businesses. It's a shame to see a business that does not put their customer first. I would be okay if with spending a little more for quality and service, but never at the shop!
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March 2023 by B M
Excellent these guys are honest and do good work at a good price. Recommend.
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January 2023 by Josephine P.
They really took care of my car as if I were a family member. I'm super grateful and appreciate of their quick and attentive professionalism. Mechanics are like car surgeons. Can't thank them enough for fixing my first car
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September 2022 by Danielle Gregory
Elvis THE GUY! I don’t know anyone else in town or in OC that install LED lights. I’m so appreciative for this guy and the genuine service he provides! Price is very reasonable and affordable, don’t sleep on getting your LED lights installed here!!
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August 2022 by Kevin E.
I came to Luminaire for a new clutch. They gave me a great price, and when I asked about additional related repairs other mechanics had quoted me for, Elvis' response was "I don't know why they're quoting you for extra repairs when they haven't seen your car yet." His straightforward response convinced me to give this mechanic a try. During repairs, he contacted me about other parts of the car that needed maintenance, such as tires and worn engine mounts. He sent me photos to back up his assessment, and when he gave me a quote for more repairs, he honestly answered me about which repairs needed to be done quickly, and which could be waited on. When all was said and done, Elvis decided to repair one of my motor mounts for free, even though it was a repair I needed to wait on because of money. He was concerned about my car, and I think looking to make me a loyal customer by doing me a favor. And that's exactly what he did. Ask yourself if you know of any other mechanic willing to do a free repair to your car out of the kindness of his heart. I have found my new mechanic and will not be looking back.
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July 2022 by Casey M.
I brought my 1967 C10 pick up to Jaime and Elvis to complete convert all my brakes to disc and switch to power steering, and install an entire new suspension. Further, they installed a brand new tremec transmission, clutch, driveshaft, differential, axles, rimes, and tires. It was a TON of work and these guys were fantastic and did a great job and were very fair with me. I am a handful as a customer, and Jaime never left an unanswered text. Every penny of the thousands in labor I hired these guys for was worth it, and I am already planning my next project on the truck with them. HIGHLY recommend, good mechanics are not easy to find. Thank you guys.
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June 2022 by Jesus Ramirez
Man I trusted this guys to fix my alternator on my pickup truck and all he did was just put on a semi used alternator charged me 400 and I still tipped him 50 trusting him it was fixed 2 days later I was stuck in traffic because off this guy
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May 2022 by D G
Elvis THE GUY! I don’t know anyone else in town or in OC that install LED lights. I’m so appreciative for this guy and the genuine service he provides! Price is very reasonable and affordable, don’t sleep on getting your LED lights installed here!!
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March 2022 by Yenny Hui
Appointment at 10am got there at 9:55am and they started to work on my car right away. Had my rear brake changed . Great staff with excellent service. I would highly recommend anyone to come here .
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March 2022 by Lala Garcia
Great customer service. Elvis has always been so helpful.I would definitely recommend 100%
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October 2021 by Fernando A.
I have been coming here since 2018 and the service and prices can't be beat. I have brought all my vehicles here for all kinds of services big or small and they are professional and on point. Highly recommend.
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October 2021 by Mike M.
Found this company on Yelp have been looking for a place to install aftermarket lighting for both our Volkswagen Jetta and BMW. He did such a good job on those cars I brought my truck in to have the LED lights installed in the cabin what a difference it makes. Elvis is very polite and explains everything he can do for you before you even purchase. The lights came out awesome on both vehicles. We can really see at night now. The price at first seems high but once you see how much work they do to install and the outcome becomes a great deal. More importantly Elvis stands by his work One of our lights caused a warning light to come on in the car and Elvis didn't hesitate to have us come back and was able to correct the issue. Quality products and quality work definitely would recommend him to anyone wanting to add lights to their vehicle.
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October 2021 by Isias Canlas
Man this place is great to take your car for any problem. they get the job done super quick. Affordable prices aswell. ALL OUT GREAT
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September 2021 by Gianni Truong
Don't get scammed. Get a quote in writing before they do a job for you or they will try to make up charges at the end.We had agreed on a $300 price to change out my front low beams to LED's and fix my back two taillights. After they performed the job they increased the price saying they had to change out an extra 5 bulbs. They didn't ask me they just did it and they upcharged me $30 per standard bulb. He tried to make me pay $150 more!!!This is for standard bulbs tail light bulbs that literally take 2 seconds to install and cost like $10 on top of that he switched out the led bulbs that I was suppose to get with lower end LEDs.... don't get scammed get it in writing.
