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June 2024 by jonathan sanchez
They are nothing but scammers don’t ever let them push you around would never recommend this place
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June 2024 by J.D. Story
I would rate this service higher but it only goes up to 5 stars. Today I was assisted by frank and another gentleman. I had been struggling all day to get a provider out that would be willing to assist me in getting my car out of the under ground parking structure.
I offered to do all the lushing but frank and team helped me push me car out of the structure to be able to tow it. A remedy other tow companies said was not possible. I was met with the HIGHEST levels of customer service. Also my car wasn’t dragged across town. Frank put my beloved bmw on proper dolly’s to allow me to ensure the safely of my vehicle. I didn’t even ask.
I was WILDLY surprised by the level of customer service offered me to me at a MORE than REASONABLE rate.
…..I’d recommend these guys to my mom.
Thanks again yall.
328i underground structure owner. - Historic Black Santa Ana Member. ✌️
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June 2024 by Leyna Vu
I need to write this in a calmer state of mind; however, this is one of the worst towing company I have ever seen. Illegal, disgusting, and rude.
My friends and I were sitting in the car in front of HIS mobile home, just talking and catching up. Then we decided to go inside just to pee and leave. Not even a full 5 minutes, we come outside, and Abraham is attaching his towing equipment onto our car. We were literally so confused because we have never seen this tow truck around. We were asking him all these questions, and he knew nothing. We asked him to show us the signs that said we couldn't park here, and all he did was shined a light at the speed limit signs? Like be so for real right now. Literally watching and waiting for us to go into the house in order to come and try to tow the car away. Like how much free time could you have? We also asked who called for him to come tow, and the only thing coming out of his mouth was stutters. We then proceeds to ask him how much it was. At first, it was $100 and then afterwards, said it was $115? Like this is pathetic. He saying that "Oh, I was going easy on you guys." That's crazy. Other reviews on here talking about calling his dad; same move this time around.
I hope you guys read this and know that you're gonna to lose more money than you are scamming people. We have the video proofs and time stamps of everything.
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June 2024 by Open Road Freedom
Gangster-like people, period!
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March 2024 by Ana_ Senpai
Friendly staff ,they are very efficient ,HIGHLY RECOMMENDED towing company. They are professional and a very good representative. They know how to deal with any problems.
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March 2024 by Lam Du
I parked my car in front of my mobile home for 5 mins to get my wallet. It was 11pm, there was no ones on the street. They just wandered in my neighbor then towed my car. I dont know since when the law stated I cant park in front of my personal property even there no red paint on the curb of my mobile home.
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February 2024 by Mike Luong
Shady predatory towing practices.
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January 2024 by Jenn H.
OMG. THIS IS A SCAMMING TOW COMPANY. So on NYE my friends car was parked in a visitor spot in my neighborhood and legit they tried to gaslight me into believing my friend had parked illegally in a "fire hazard" zone which is complete BS!!! I have lived here for 6 years and told them repeatedly those are parking spots for visitors. They went as far and told me they took pictures of it being in a "fire hazard" when there are signs (will post) that these are parking spots ! SO SHADY!!!! Beware guys. These people are operating illegally and I'm going to file a small claim against them as well which I've seen many people do. Report them! Completely unacceptable and ILLEGAL what they are doing.
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December 2023 by Katrina L.
UPDATE: My aunt went to pick up my car for me because I had to urgently go out of town before I could get the car and they tried to overcharge her (as I expected, so I warned her before). I also called the guy multiples times the night before to ensure that I was only going to pay $290 if it was picked up the following day. After my aunt refused to pay the $320+ they told her it was going to be (even though they said $290 many times before), they "checked" around multiple times and then let her pay the $290. Scammers.... as expected.
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December 2023 by Jason D.
The guy on the phone was super disrespectful he knew nothing! Every time he said something my head hurt because he was so dumb. They towed my car for no reason and tried robbing me for $450 to get my car back, these people are scammers and will be punished by God in hell.
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November 2023 by Hanzala Moulvi
This place is a horrible scam. They towed my car without any right to. The police came and even they said they aren’t allowed to tow it. These scammers still towed it. Then I went to pick it up in Santa Ana even tho my car was towed 15 miles away. When I get to the office nobody is here. I call and then they said they’ll be here in 15 minutes EVEN THOUGH I SEE SOMEONE INSIDE THE TRUCK. Horrible people horrible scammers. They should be put in jail for scamming people. Now they’re asking for the dumbest fees. They charged a fee for opening gate and a fee for after hours even though they towed after hours. Hope they go out of business.
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November 2023 by De todo un poco
Bad service!! my son got his car towed and I called to get the information of who called to tow it they didn't want to provide me with the information I asked to speak to the office manager and Caroline didn't want give me the time Jose Luis will be there. I have the right to know who who towed the car!!!! #policedepartment
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November 2023 by Chad Johnson
Unlawfully towed, and were borderline- harassing towards me and my family. Completely unprofessional!
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October 2023 by Daniel Sandoval
Great service and super reasonable.
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October 2023 by frank owen
Very shady