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March 2024 by christina S
I just want to thank Celeste for remaining kind and professional with me despite the fact that I was irritated yesterday when I had a frustrating delivery issue. I felt I did not deserve her kindness. The best customer service! Thank you Celeste!
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October 2023 by Ivette
Unfriendly and judgemental staff. As soon as you come in, you are met with scowls. I was friendly and smiled but was received with hostility. Take your business to the Journey’s at the Irvine Spectrum for good service and friendly attitudes :)
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January 2023 by Crystal S.
Came here with my husband on a weekday evening. We had been in the store for a few minutes, I was looking at some shoes a few feet away from my husband. The employee named Alexa says hi & welcomes my husband and asked if he needed help and COMPLETELY ignores me. My husband came over to talk to me and she gave me a dirty look. (VERY immature btw)I was ready to leave but another employee walks to the register, greets me, and helps me get what I need and rings me up. She was very nice and polite. I appreciate when people are polite and willing to help rather than check out guys, play games, & give dirty looks while getting paid to work.
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January 2022 by delmy quijada
They dont really have much selection on Dr Martens boots. And the customer service is not attentive; when I asked for what I was looking for, the attendee kept on walking while telling me to better go to look for it at the actual dr martens store at irvine.
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January 2022 by George Collazo
Nice shoe store
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October 2021 by Janelle Hart
Very helpful and friendly staff
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October 2021 by Kique B.
Kristal was an amazing help ! GREAT CUSTOMER SERVICE !! Im so excited to get my dr martens
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June 2021 by Yesenia R.
Absolutely the WORST customer service. Who ever runs this location really needs to train their employees on how to speak to customers ! If you have incompetent people who can not identify large bills you have the wrong people working for you. They refused to take an "old" $100 bill because it is against their policy. Yet there is nothing posted in the store nor on their website! These employees are costing your business money. They didn't even bother to look for the " markings" to ensure if it was a fraudulent bill. They just assumed they it was and refused to do the purchase. This is absolutely ridiculous! Invest in getting these people a machine to check for bills because if they are going to just decide based on their mood , you are going to piss off a lot of customers off. They basically said to go to the bank and get it changed! You have got to be kidding me! These little girls you employed need to instructed on how to properly handle situations and not say " well everyone else has been cool with it" I doubt, highly doubt I have been the only one who thinks this is ridiculous! They didn't bother to check properly if it was a fraudulent bill, just because it wasn't one of the newest "blue" ones! Never again will I come back to this location! Your employees are a joke!
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May 2021 by Lili U.
I'm all about customer service, but damn, the employee just wouldn't stop talking at all. She didn't give my group space to shop comfortably. Then at check out, she still couldn't stop talking. It was overwhelming. (Curly/puffy haired girl with a bucket hat.)
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March 2020 by Fernando Islas
we came to this location looking for boots on sale which we ultimately purchased at this location as well. the team members were able to find us the size we needed but it was the only pair left and it was the display boot. they were able to give us some percentage off and even tried to help us find that boot at other locations but this was the absolute last one.
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March 2020 by Dylan Z.
BACK DOOR SELLING Terrible terrible terrible, someone bought the new Hello Kitty Docs here yesterday and I come in today and she tells me they don't release til the 6th? Looks like there is some back door sales going on at this location. Employee was not nice, awful gross place do not come here.
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February 2020 by Matthew & Ana
Favorite store
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February 2020 by Falcor Flight
Good Stuff
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September 2019 by Guillermo G.
Alex, faith and monica made my journey memorable The dynamic 3. Journey you made an excellent choice hiring these 3 wonderful young lads. They are fun, energetic and Enthusiastic. I had an amazing time buying shoes, keep in mind I went in not wanting to buy just browsing and I came out with a pair of boots and socks.
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September 2019 by Dianne L.
Went in to look for shoes for my sister and myself. They didn't have the size of shoes that my sister liked and Noelia (assistant manager) was happy to help us order them online. Noelia and Alex were so friendly, helpful and PATIENT with us. Definitely recommend coming to this location the staff are amazing!