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“Super happy, very good service in this store if they help, my phone had a virus ? and the boy was very attentive and cleaned my cell phone. Come to this store, thank you.”
6:00 AM - 5:30 AM
200 Sandpointe Ave, Santa Ana
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“I never really come here for cell phones but I will admit the retail worker is friendly, is honest, and this place provides good prices for getting a cellphone upgrade when you switch to a new line. I don't like where the location of this retail is as it's quite ghetto and could use a new touch up. But if your looking to get a cellphone I recommend it here 7/10 (in my opinion)”
“Got sick of my old phone plan and came here, got the best customer service and was helped with everything immediately. Helped me pick a good plan and something within my price range. If you ever come in ask for Jocelyn, she'll help you with everything you need!”
“I had an amazing experience with this location from Christopher! He was very patient with me and my family throughout the several hours we were there for. He genuinely gives the best service he can with his customers and tries giving us the best deals available. My family and I we're originally from T mobile and he helped us throughout the process remaining patient especially with t mobile customers service line. He helped make the process way less stressful and I appreciate the customer service we given during our visit”
“Diego was able to help me resolve my problem with my equipment.
He was very professional, knowledgeable and explained thoroughly the process of replacement.
Thank you Diego for your excellent service!!!!!”
“S/o to Chris & Raul for helping me with my daughter’s Sync watch . More than 2 hrs trying to figure out the issue. Although my issue wasn’t resolved they still did everything they could and I appreciate that . Thank you for also contacting customer support for me look forward to hearing back from them.”
10:00 AM - 8:00 PM
1268 17th St Suite B, Santa Ana
Internet Service Providers
“Michael helped me very professionally with my phone and watch and even Amazon predicaments. I would go there over any other ATT office. Explained my service at home too.”
“My question...why the cashier is almost never used to make the payment inside the store, doing it with cash generates the cost of $5.00 Dlls.
Is it possible to please fix the machine or is it on purpose? Otherwise it is fine.”
“Came in to finally upgrade my iPhone :) Alfredo was very helpful and helped me set everything up and transfer my data super quick and easy . Also ended up getting a Apple Watch . I’m a very happy customer! ?”
“I brought my mom here because some crazy Spectrum agent got my elderly, confused mom to switch her phone plan over-the-phone from AT&T. After the call ended she was obviously unable to then use her phone!She ended up needing to go to the emergency room the next day and couldn't call me because her sim card was no longer working, and ended up having to call and ambulance. This is completely irresponsible and greedy behavior, and actually put my mom's life and health at risk. Seriously, what is the point of swapping someone's phone plan OVER the PHONE when they need a new sim card? If someone needs to go to a spectrum store regardless, there's no reason to get a confused old lady to swap plans other than pure greed. No, she doesn't have an Iphone model capable of using esim, and the agent should know that.I was really upset, but I came to this location with my mom a couple days after that episode, and was helped by a very polite, respectful, and informative employee named Adrian ( i think). Props to Adrian for really helping her out and getting her a better deal as well as getting her phone back to working order. It's rare to find someone who listens and is also respectful and helpful, so I am extremely thankful that he was able to assist my mom and make up for the other agent's bad behavior.”
“The girl that helped us, Melissa, was super friendly and patient with my grandma even though she forgot some of her information at home. There was a line forming and I felt quite bad that we were taking so long, but Melissa was courteous and knowledgeable the whole time :)”
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“Anais upgraded my phone today and had my new phone installed with all my apps and information in less than five minutes! Super happy with service. Drive from Huntington was worth it”