-
June 2024 by Nathan Hagler
Requested a new battery from AAA and they sourced Henry’s towing. They came to install the battery and then because my car wouldn’t start they told me it was my starer and I am going to need to get a new one after charging me $200 for the battery. Then took it to my auto shop and they told me the battery that Henry’s towing was bad and that my starter was not bad at all. Got a new battery from my own auto shop and my car runs great. Goes to show these guys will try and rip you off and lie to you to get you to spend more money while they take NO responsibility.
-
January 2024 by Grant Davis
Rude on phone- charged extra day
-
November 2023 by Jesse B.
Had me wait all day for and then wouldn't take it cause they decided they didn't want to go that directions Beyond lazy
-
October 2023 by CHIEN KU
fast towing
-
October 2023 by Reshma Tamang
They treated me like a person, not just another job. They showed up quickly, too.
-
October 2023 by Weng Ssntos
This company is sucks
I called them today to ask for the warranty of my battery that they installed it last year for my car
And they told me that they don’t have any of my information anymore in there system
So I can not do anymore
No wonder why you guys have a very bad rating
And they charge me a lot with this service
-
October 2023 by Tracy Simons
I called Triple A to have my car towed to the dealerMoises called me & arrived timely to which I thanked himIt went downhill from thereHe is rude, interrupted me on several occasions & then after jump starting the car he wanted to know if I just wanted to drive to the dealer. I told him no I would prefer to have it towed. He said that the dealer would probably give me a loaner car… I once again told him I just wanted it towed to the dealer.I was in the front yard talking to the dealer on the phone. Moises was in the car & just started honking the horn, several times. He wanted the key.When I was telling him who to give the key to at the dealers he continued to interrupt me. I finally told him to calm down & just listen.I went outside to take a picture of the phone number so I could call his company and he attempted to apologize for his behavior. I will be calling Triple A to report Moises as a extremely rude person to have to deal withService: Car towing
-
September 2023 by Jason Stamm
INCOMPETENT AND UNPROFESSIONAL? Incorrect Battery Installation: I used Henry's Towing for a car battery installation 14 months ago. They not only installed the wrong type of battery, one which is explicitly not recommended by both the battery manufacturer and my car's maker, but are now refusing to honor their 18-month warranty because they decided to drop their account with Interstate Batteries - which should not be my problem.? Location Issue: Despite living just one town away, in Irvine I was told they "no longer service my location." Their solution? Asking me to drive my car - which had a dead battery - to Garden Grove to speak to an Interstate Batteries dirstributory to rectify the mistake originally made by Henry’s.? Unprofessional Staff: The supervisor I spoke to was incredibly rude, talking over me, refusing to assist, and even hanging up on me. She refused to even disclose her name.? Misinformation: I have a car with auto start/stop functionality. The supervisor claimed that "if the car turns on, then the battery is fine" as her rationale for insisting the battery they installed was appropriate for my vehicle. A battery might power up a car but can cause long-term issues if it's the incorrect type for that specific vehicle model. Evidence: the battery is dead after 1 year.It's vital to note that standard batteries cannot be used in cars with auto start/stop functionality. These vehicles require batteries designed to handle frequent starts and stops, ensuring both vehicle performance and longevity. Using a standard battery jeopardizes the vehicle's overall functionality. Any competent technician would know this, yet the supervisor tried to assert that my purchase of the new battery was completely discretionary.? Compensation: I've now had to pay for 2 batteries in the last year and am bearing the financial brunt of Henry's Towing's mistake. All I seek is appropriate compensation for my new battery given the circumstances.In summary, I found Henry's Towing to be lacking in professionalism, responsibility, and customer service. This lack of accountability is a red flag for anyone considering their services. Potential customers, beware: you might be their next victim.Service: Battery service
-
September 2023 by Brian Hamilton
The transmission on my car went out, so I called AAA. Had major problems with AAA's customer service, but once Moises, from Henry's Towing showed up, things went much better. He handled everything quickly, professionally, and was a pleasure to talk to on the drive home. Thank you, Moises, for making an unpleasant situation more tolerable!Service: Car towing
-
August 2023 by Jason S.
Henry's Towing sent a repair technician to my house to install a new car battery in my car and offered me an 18 month warranty. The battery failed yesterday (Sunday) and I subsequently learned that it is the wrong type of battery for my car and absolutely not recommended by the manufacturer of the battery or vehicle. Henry's provided an 18 month warranty on the installation (parts & labor) at the time, but now refuses to honor it, stating that they no longer service my location and that I should have driven to the battery distributor in Garden Grove (with my dead car, no less) and taken the issue up with them. I called the business to speak with an incredibly rude supervisor who talked over me, refused to help, and finally hung up on me. She asserted that the battery they installed was just fine, despite any easily searchable and publicly available information from the auto maker and battery manufacturer explicitly stating otherwise. easily proving otherwise. Absolutely awful folks on staff that don't live up to their obligations. Do not use.
-
July 2023 by Cesar A.
My car was stuck in middle of street. Luckily just around corner from home. Called AAA and they sent Henry's. Fortunately the driver that contacted me was greatly able to cut the arrival time and got me home quickly. He was friendly and very knowledgeable. I wish I could remember his name because he needs a bonus or raise.
-
July 2023 by Diego Joaquin V.
My moms car got a flat tire and we called at 6:20 and I am writing this at 10:54 and we are still waiting here with no response and they have not answered after calling multiple times. They are no help and moved us on to another company. If I could give negative stars I would.
-
June 2023 by Ryan Mariano
Had a good experience with Henry’s. Eduardo was super cooperative and made the experience less stressful. The office was responsive and gave me references on who to call if I needed any more information. I would definitely recommend. Just call to make sure on pricing. Had to pay a pretty penny for impound fees. Otherwise, if you need a tow, these are the guys.
-
May 2023 by Scarlet Munoz
Amazing service!When you call a 24 hour tow truck company you expect someone to answer the phone wether it's 11pm, 1am, 3am and so on. Over 90% of the companies we called either didn't answer or the call would just end when we pressed any options. And the ones that did answer didn't have anyone available. After about 2 hours of trying to figure out what to do, calling company after company, we finally found Henry's towing at 5am. They were very empathetic on the phone, arrived in about 15 minutes, great customer service, it was overall a great experience for such an overwhelming situation. HIGHLY RECOMMEND.
-
February 2023 by Anita R.
I had a shredded flat and needed a tow truck to tow to tire store and AAA sent out Hadley towing. After confirming with Hadley Towing dispatch that I didn't have a spare and needed a tow truck i waited over an hour. Hadley driver called me on the way and they did not have a tow truck and did not have a spare. After blaming AAA and Hadley Tow dispatch being completely bullying and rude I asked AAA to send another service. Henry's Towing showed up faster than they said and were completely professional and very nice. The driver was amazing in fact. Would totally recommend.
