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November 2024 by feiyu Zhou
Great service every time
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November 2024 by Alex Diaz
Overall it was a great experience from beginning to end. My sales advisor did a great job going over the different models I was interested in, being able to test drive them all and also helpful when it came to working with me on the price. Finance process was smooth, the finance manager helped explain the different warranties and what it covered, he did an excellent job breaking it down enough for me to understand and make a good decision. I would highly recommend this dealer to friends and family, but also to anyone interested in a hassle free car buying experience.
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November 2024 by Darren Terry
We had a great experience purchasing a vehicle at Guaranty Chevrolet! Our sales rep Gary Aguirre was very helpful, we were able to get a great price and he made the paperwork process efficient. We have told friends about our experience and have already had one friend purchase from them as well.
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November 2024 by Brent Castiglione
Everything was smooth with the purchase of my vehicle. I inquired online and was contacted quickly with an added discount on my vehicle. Adrian was a pleasure to work with. Everybody was nice and professional.
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October 2024 by Manuel Martinez
Service department is no longer what they used to be. I bought my truck here back in 2016 from Brian Lax, never had any issues. I brought in my truck for every oil change, tire rotation, multi point inspection. I just brought in my truck for that same service on Saturday morning. They told me which services they recommended for my vehicle and thats when it was clear they did not inspect the vehicle. They were recommending services that i had recently just done in the past month myself. Had they inspected the vehicle they would've seen that the service was not needed. Instead they are more than likely just going off odometer readings instead of just doing the inspections. I will be taking my truck elsewhere for service after I've been bringing my truck here for almost the last 10 years.
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October 2024 by Brandon Ng
Gary was super friendly and professional. Excellent service from both Gary and Guaranty Chevrolet
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October 2024 by Stephen Wilkison
Brian Lax was amazing to work with in sales. He was no pressure and made me feel like I was working with a family member. He was a referral from another friend of mine and will be reverting my friends & family to Guarantee Chevrolet. Major props also goes out to my guy in finance. He helped to explain the numbers and I felt so comfortable with everything. Thank you all so much!
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October 2024 by Jamie Uribe
Great Experience with sales specialist Wilmer Hernandez-Sanchez. The knowledge he has of the vehicles is great being able to answer all the questions. Ask for Wilmer if you stop by to purchase a vehicle you won’t be disappointed.
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October 2024 by Betty Lyttle
I purchased my Camaro from Guarantee in 2019. I have a personable relationship with members of the service team. I started with Leo and have since received the same great service from Erika and James. There's a repoire and I know I'm in good hands.
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October 2024 by Yosef Revah
Great experience and customer service. I came all the way from Sacramento area as I got a great deal through leasehacker. everything was done online and I just came for signing. spent 1 hour with quick in and out and new Blazer EV 2024. My salesperson was Gary and he was great very informative and always available to respond and help. I will recommend this to my friends and family and will come back again in the future to buy my next car.
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October 2024 by Joseph
Alex Perez was exceptionally knowledgeable. I was calling in for a tailgate and he really helped me understand exactly the service and parts needed. Honest dealership, great mechanics
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September 2024 by Yessy V
I came here for my oil change on my 2019 chevy traverse and had great customer service. Thank you
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September 2024 by MARINA DE LANEY
My experience at Guaranty Chevrolet was excellent. I have been to 3 other dealerships in the Orange County area.
Your dealership has been superior with professional customer service. The people are kind, and very helpful. The oil change was great and the environment was comfortable with everything you need for an exceptional service check. I will continue to keep coming back.
Sincerely,
Marina R.DeLaney
A very satisfied customer.
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September 2024 by Jaymin Modi
I had a very frustrating and disappointing experience at Guaranty Chevy with one of their salesmen Martin. Initially, I was quoted a specific price on a lease that seemed reasonable, and after careful consideration, I agreed to move forward with the deal. However, once I expressed my intention to proceed, the salesperson suddenly stopped responding to my calls and emails. Despite multiple attempts to reach out, I was met with complete silence.
When I finally managed to get in touch with them again, I was shocked to learn that they were no longer willing to honor the original price they had quoted. Instead, they tried to push a higher price on me, completely disregarding our previous agreement. This is not only unprofessional but also a classic bait-and-switch tactic.
The lack of communication and transparency throughout this process was extremely disappointing. I wasted a significant amount of time and effort based on the original quote, only to have the terms changed at the last minute. It's clear that customer service is not a priority at this dealership, and I would strongly advise others to be cautious if considering doing business here. This kind of behavior is unacceptable, and I will be taking my business elsewhere.
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September 2024 by Charles Rodusky
Person on the phone was rude and upset that I wasn't in the market for a car anymore. He offered me a different car and said no. And was even more upset like I ruined his life. They need to train the employees here some better phone skills and maybe some anger management...