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April 2024 by Ranna Marie
I always find the best items here! And they now have brand new wholesale items from target in box. Books are priced too high though.
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April 2024 by Philip Adsit
Where do I begin! He supposedly had an early day and the shop hour said 4:00 p.m. which was fine we weren't going to be in there for that long, then we heard their intercom said that there was only 7 minutes left so my family and I rushed because maybe we thought there was a mistake in the time. We got what we want put in the car and we got in line As soon as we got in line then they said there was 30 minutes left which would have been accurate to the 4:00 end time. I think it was a little rude that they made us rush for no reason. The place and the shells were a mess, but we were looking for certain plushies that we were really excited about especially for Easter. I had found a bunch of ones that didn't have tags on them so when I went to the front I asked how much these were. The guy didn't know and apparently the manager was right there and he had asked how much. She then said in a rude way that there was a price tag on it which both the guy and me didn't see and it was a little excessive for the plush that it was but I was like okay that's fine and there was one that was close to it but it was a lot smaller and she said they're the same price because they're brand new, this is Goodwill nothing is supposed to be brand new It's a thrift store for a reason. And when I said that doesn't make sense this one's a lot smaller than the other, she said it doesn't matter and then walked away. I was so upset after I made the purchases that I wanted not including those items that were overpriced, I was walking out of the store not really thinking and I accidentally started taking the card out and then I had two random people that I'm not sure work there start screaming at me and I apologize since I didn't realize and I was struggling cuz the car had locked, the two guys and the security guard were just staring at me as they saw me struggling and hurting my ankle, all the while my son is trying to help me too who is barely even 11. When I finally put the card up the security guard just snuffed at me and glanced away. I shop at Goodwill's all the time, but this one has to be not a doubt the worst one. Stay away there are so many other goodwills to go to this Goodwill does not deserve customers if it's going to treat them that way. I have never been so upset in my entire life.
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March 2024 by Greg
You can pick up work clothes for cheap
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February 2024 by Hernan Sotelo
The manager at this store is extremely rude. I’ve had two interactions with her and I don’t think I’ve ever encountered an employee as rude as her. To the point that even The other employees are scared of her? I spoke to some of them. I’m not sure why Goodwill has people like that in management.I wanted to purchase a chair that was being sold for 24.99. I went the next day and the tag wasn’t there anymore. I spoke to manager and told her that was the price. She priced it at 40 and she said “well that’s my new price. Deal with it.” I kindly asked if she can just give me the price that it was listed for originally and she didn’t want to. She responds, “well you don’t have to buy it”.Someone needs to either speak to her or do something about it.
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January 2024 by Vitamin C.
This review is for the younger gentleman who assisted me with a donation drop-off at around 5:00pm on 01/19/24. This young man was very cordial and welcoming to me when I pulled up to the back dock. He also assisted me with unloading my vehicle, all while being sociable and friendly. I couldn't ask for a better experience! It was far better than I was expecting on the drive over. I hope this person gets recognized for outstanding service. See you again soon.
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November 2023 by Miya Yelp U.
Another Goodwill that got rid of their media, no books, no dvds, no records, no cds. Why have a store if you're selling everything online?
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October 2023 by Kristina V.
This place is crap. They do not honor the 60 day exchange policy in any store in SOUTHERN CALIFORNIA. I came in to do an even exchange on a hat. I bought the hat at a different store. The receipt states it can do an exchange within 60 days in SOUTHERN CALIFORNIA. The manager states that they can't do it because of different counties. Change your policy on the receipt if you can't do it. A bunch of liars!
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October 2023 by Michael Garay (Psychic.Refugee)
Team member was rude when an untagged item turned out to be overpriced and I turned it down. Can't be too mad at them, though. I'd be miserable too if I lived in Santa Ana.
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September 2023 by Zebra
People cutting their shipping short because 0 cars available. "no public restroom" red flag. Some of us need access to a bathroom
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September 2023 by Elizabeth Vasquez
Lovedd working there...
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September 2023 by H Serene Warren
Clean, organized, and very friendly.
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September 2023 by Camila C.
This goodwill is taking advance of people by overpricing their free donated goods. Some prices were the same or if not more than retail price brand new at Walmart or target. Things were expensive for it being donated. I saw many poor homeless people walking around looking at things they couldn't even afford. These stores were intended to help others. Instead they treat it like it's a retail store where they lose inventory. They would sell more if they were reasonable and made it affordable. The goal is to sell cheap to keep cycling in and out donated items. It's not like the store will run out of donations. Shame on them!! If I could give it no stars I would. I left, they didn't deserve my business.
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July 2023 by Melissa Manthey
Good selection
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July 2023 by DerpyDerp Derp
I was threatened with a baseball bat at this location by an employee
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July 2023 by Gabriela R.
I do not like it very much. Because they set the prices as if they were new, they are almost the same price as in the store.
