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May 2024 by Infinity Universe
Don’t go to this place it’s just the worse furniture and awful employees including the managers hopefully they just shut down for good.
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April 2024 by Cindy Vu
Trash. Sales people are slimy. It took about 5 months for me to get my couch and then another 3 months after that for me to get my ottoman
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April 2024 by Maria Martinez
It has very nice furniture, I recommend it.
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April 2024 by Laura M.
Don't come here to buy furniture!! They are nice at the beginning but once you purchase. No customer service inside the building for any reason.
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February 2024 by Jorge
STAY AWAY, they will sale you defective furniture. never order a replacement , and blame the manufcture , when ask for refund your told read the SMALL PRINT. they are brutal and GEORGE the manager will lie and promise a callback still waiting
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February 2024 by Jesse T.
I recently had an unfortunate experience at Furniture Ave that left me feeling hurt and bewildered. As a loyal customer, I never expected to find myself in a situation where I would be banned from the store. The incident has left me grappling with a range of emotions. The ban came as a shock, and the lack of clear communication about the reasons behind it only intensified my feelings of confusion. I value transparency and open communication, especially as a customer who has previously enjoyed a positive relationship with the store It would have been immensely helpful if the management had taken the time to discuss the issue with me, providing insight into the circumstances that led to the decision. Unfortunately, the lack of a clear resolution has left me feeling unheard and frustrated. As someone who genuinely appreciates the products and services provided by Furniture Ave, this experience has left a lasting impact on my perception of the brand. I hope that in the future, the store can address customer concerns more openly and work towards fostering positive relationships with its clientele.
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January 2024 by A Bright
This place is great! Lots of deals, really low prices. Two stories with a huge display of furniture. The best of all the employees are all great, they handle all their task at any given time. The employees are really on top of there game,
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December 2023 by Ramo
Very good and honest people in there and a great service
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December 2023 by Goffredo Benites
Ask For Sam this guy is very profesional and pushi at all
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December 2023 by vegasmusicinc tv
Bought an $800 mattress less than a year ago. It's flat as a pancake. I weigh 195 pds wife alot less and we both work so nobody is on it much. If you need a mattress run from this spot
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November 2023 by Cameron B.
I can't rate this store low enough! Waited a year for our sectional. Finally came with a broken leg and horribly built. Months of no return phone calls. All calls to "customer service" (not) say they'll call me back with a specific time and day offered...not once was this true. They turned me into a nagging monster. The "manager" is worthless. After months of pursuit they finally took the sectional back, and we picked one off the floor...missing the accompanying ottoman. So we ordered one to match...six months later it finally arrived and was the completely wrong size!!! Huge...like about a foot each way, too big. More phone calls with no return. Finally "manager" sent to pick it up and was about to re-order another one...I said forget it. I will never do business with you again. Refund me please...you guest it...took months of no return phone calls to finally get the refund! I can't believe they're still in business. RUN AWAY WHILE YOU CAN.
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November 2023 by Kristabell Leal
Thank you for your help today. Linda was very understanding and gave us an amazing discount. Thank you once again ?
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October 2023 by DiamondLee R.
Horrible service! Very unprofessional! I purchased a whole bedroom set. Waited almost a year because it was stuck at the port. Even though they promised a certain delivery date and compensation. Never got the compensation! *****PAYING 6k FOR DAMAGE FURNITURE THAT I CANT EVEN USE!!!!*** Then furniture was totally horrible! Broken, dented wood, black letters on wood from where it was made, loose glass from different furniture pieces, drawers bent, drawers woods falling out from underneath, the bed had two small wood pieces as legs to hold up a queen size bed!! As I was steaming my floors I looked under the dresser and a leg that was cracked down the middle was underneath. So I sat on the bed and it mad a cracking sound.. so I looked under the bed and only two small little weak wood pieces were underneath. So I called the store and asked to speak with someone regarding my order... I spoke with Ashley from claims. Sent an email with all the pictures of the damage furniture and letting her know I have grand kids and it's dangerous and I can not use the bed as it's broken!!! She said the technician was booked for the next two weeks or so. So I waited! Then sent an email to her. She stated he was on vacation and wouldn't return for few weeks. Which one is it??? He's booked or on vacation?? She could not respond. And during this IM PAYING FOR THE BROKEN DAMAGED FURNITURE!!! Finally a man showed up and put some plastic legs on the bed. And took pictures and stated the whole bedroom set needed to be replaced. Everything was damaged and he couldn't repair it! So I waited a week and then sent an email to Ashley and asked what was going to happen. She stated she didn't get the report from the technician. I didn't understand how she wouldn't have. She stated another one would come out. Then I requested a copy of the report from the technician who came out and told her what he said... and I recorded what he said as he called her right in front of me!! He tried fixing one of the nightstands and stained it worse!! So I keep emailing her and till this day have not gotten any response!!! So went to the store the owner told me send everything to the email address and I told him I did and I wasn't please with the damaged furniture.. he said we will replace it if ur not satisfied!!! Then marisio took over the claims department and said he will honor a replacement for everything damaged... he only sent two items! Where's my furniture?? It's been several years. Still waiting!! It was this year when they replaced the two items where's the rest of it???
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October 2023 by Nina O.
The buying process was fine however the delivery sucked! Never buying from here again. I paid for delivery which I was never told was just a drop off. Was given a window of time of 4pm to 9 pm and they never returned my call or text for an eta then showed up at 845 in a hurry mind you I'm a single mom with a 12 yrold . The manager on the phone kept telling me to refer to my contract and didn't care what happened to my furniture. The Furniture couldn't fit through the doorway because the hallway was narrow so me and my 12 yrold had to bring a whole sectional and glass table up through 2 flights of stairs and a fire escape . I didn't finish until midnight with bruises and cuts later . So never again they clearly only care about a sale and not the customer!
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October 2023 by Sayes Reza
Everything is expensive they’re lying to customers
