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December 2023 by Ray B.
bad pick up service. Cindy was rude and lied and said there was this was an online order which was not true acted as If there was something mischievous about me had to write down everything off of my drivers license. it takes too long for them to bring your orders out and insist that you get out of the vehicle? Which makes no sense because anyone who receives orders kno sit in your truck and step on your break as they loaded and push the pallet forward. helps prevent where in tear on your transmission. but they insist not to let you.
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December 2023 by Aspi C.
We visited Floor and Decor in Santa Ana and were overwhelmed with the selection of products on offer. We were told to get an appointment with a designer that can help us with our project. We were lucky to get an appointment with Michele Allen. She was amazing, knowledgeable and super patient. She explained all the different products and gave us the pros and cons of all of them. She helped us select the right products for our project. I trusted her judgement and I am very happy and satisfied we did. We selected all our needs, based on her recommendations.A couple of our items had a lead time and since we were in a crunch for time, we hoped that they would arrive fast. Michele called us and followed up, and kept us informed as to what the status of the order was and when to expect the delivery. Alberto also was extremely helpful in assuring us that they were following up on the order and kept us informed.Floor and Decor has a great selection of materials, but most importantly it's their commitment to customer service, that sets them apart from the other big box stores. I would highly recommend this store and want to thank Michele and Alberto for their help and their amazing customer service. They will be my first choice for any project. I highly recommend this store. Thanks you Michele and Alberto.
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December 2023 by Suellen S.
We have been remodeling our home the last 3 months. Floor and decor is a great place for quality products and was our go to store for flooring, tile and sinks. We had one issue on a return and the GM in salt lake made sure he took care of us. We appreciate the customer service. I highly recommend!
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November 2023 by Econo Green
The store has a large selection of tiles from small to giant slabs with great designs. Jacob G. was excellent calculating all the materials & made sure I had everything I needed for a bathroom remodel. He also streamlined the Will Call process! #onestopshop
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November 2023 by April B.
I had an estimate for my carpeted stairs to be replaced with laminate flooring and had Ivette with Lady Z Flooring from Floor and Decor come out for measurements. Apparently within a day their installer is on a leave of absence. How in the world did they not know that their only stair installer is out. We wasted our time getting measurements and nothing to show for. This concerns me on the quality of work. I will be shopping elsewhere.
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November 2023 by Francisco G.
I would like to say that we had a very pleasant experience at this location. We were looking for some tiles as we're both constructing a new restroom and remodeling our old restroom. The store associate Alberto Sandoval was very helpful and knowledgeable. He spoke to us about our options and treated us like people rather than customers. The selection was greats we ended up finding something we liked. We look forward to future business due to the customer service and value.
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November 2023 by Mike P
Oscar at the pro desk has been phenomenal. He helped me and my wife organize and purchase wood flooring tile and sourced it in a timely fashion. He’s been incredible. I would highly recommend reaching out to them pricing service everything has been outstanding.
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October 2023 by Mike Y.
The management and customer service at Floor & Decor is top notch. For such a large retailer, they somehow maintain that personal 'mom and pop' shop feel which is amazing. I love supporting local businesses and Floor & Decor has won my loyalty moving forward. I had problems with a tile (due to the manufacturer) but instead of pointing the finger, they took full accountably and Humberto (the manager we worked with) personally ensured that our issues were 100% resolved. His personal touch, outstanding customer service, and willingness to hear out and show concern over our large purchase was impeccable. Thank you Humberto - I will ensure I recommend this place to everyone I meet and you have our business moving forward!
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October 2023 by Barbara Chao
Thank you for your CS rep - Mr H H ( I only remember his initials :) . I finally bought my flooring material ( comparing price & Quality vs other stores). Home update is complicated and time consuming . Your store makes more efficient and affordable. Lots of choices .
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September 2023 by Costin ROSCA
Really good prices and a wide variety of materials.I really had a good experience with them! Nice customer service. 100% recommendable ?
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September 2023 by Jason & Shannon Nazete
We had a huge flooring project and Oscar the “flooring extraordinaire” made sure every last detail was carefully considered & then found, he has massive flooring & design experience, so we’re incredibly “lucky” to have had his expertise from the start of our remodeling project. From wood flooring to marble and everything in between Oscar made sure we put together a gorgeous home. We can’t give him enough praise, if you’re at the Santa Ana location seek him out and you’ll be grateful you did!! Here’s his name one last time because if you forget it we can guarantee your flooring, bathrooms and kitchens will not look as good as ours do: O. S. C. A. R.
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August 2023 by Dave L.
This place has everything if you are in the business ofremodeling your home. It's huge and has a lot of free parking. If you love tile work, you will love this place. If you love granite, you will love this place. Huge rooms full of tiles. The amount of people working here does not equal the amount of customers. They need morepeople to help out. Overall, a great place.
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July 2023 by Marian Grant
This is a candy store for adults who in the process of changing the look of their residence. You can find great ideas. Price of items can get expensive. If you can find less expensive items as well! They have flooring, showers, kitchen, bathroom designs. So many different tile options. It can be overwhelming with all of the options. Endless options?. I really like how they have displayed kitchens and bathrooms. So many ideas.
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July 2023 by Ma Pa
Nice selection and pricing. Average installation pricing and good contractors. I come here for flooring supplies and tile. Ok selection of engineered wood and vinyl.
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June 2023 by Vijay Chidambaram
We visited Floor & Decor SantaAna location. We were impressed by the showroom galaxy and breadth of selections for Floor and wall surfaces. They have designers who are patient and intense listeners and you do gain confidence to decide . Pleased to do business with them.
