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March 2024 by Trung P.
Don't be an idiot like me and buy anything from these guys. I came here 11 months ago because I had a nail in one tire. It was deemed irreparable and i naively spent almost $800 on four new tires and alignment even though there was plenty of tread left, convinced by their scare tactics. Today, 20k miles later, I brought my car in for a scheduled rotation and a nail was discovered in the center of a tire and they refused to fix it or to rotate the tires due to the tread being too worn down due to misalignment. They wanted me to buy four new tires along with alignment. When I mentioned the alignment was supposed to have a one year warranty, the guy said its actually one year or 12k miles and that I need to get my car aligned every 6k miles, which would be around $400 annually. I then took my car to a place up the street and they fixed the tire for $20. I have no doubt that if I had just brought my car there initially, that I would still be on my initial set of tires. Also, another reason these guys suck is they take 5 hours to rotate your tires if you take it in first thing in the morning with an appointment.
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March 2024 by Gary S.
Having issues my Honda turning over slowly, I suspected the battery was the issue. I have previously visited this location for tires, so I decided to let them check out my issue. It also helps that they are open on Sunday. The staff was friendly and professional. They were up front regarding everything they would do and the charges. The time frame they quoted to get the job done was spot on. The facility was super clean and easy to access. I would definitely consider bringing my car here in the future.
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February 2024 by Ebony J.
The intake guy here is a straight up asshole. I came here with a shredded tire for a Uber Hertz rental. He was a colossal jerk. Go elsewhere
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February 2024 by Carol Holland
Window on my car, drivers side, would not go up. Called Firestone Santa Ana, and they took me immediately. They fixed it within hours. Very happy that I didn’t have to take it to the dealer.
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February 2024 by Sherry Clay
This is my third visit here and seeing this is a place of blessings, I’ve came not knowing this place would take care of my car very professional and take care of the payment the guys are so kind and their services are excellent
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January 2024 by Amanda Tan
Great customer service at the front desk, punctual with appointments and service completed in a timely manner. They called me as soon as service was completed. I opted to walk to a brunch spot nearby but they have a comfortable waiting area if you prefer to wait there.
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January 2024 by Maria B Macaulay
staff very friendly and very helpful always, fast on the repairs and very accomodating.
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January 2024 by Gina Ortega
It's hard to find honest mechanics and people you trust. They are a great group of people. Very personable and friendly. I've been with Firestone for over 20 years. And the Santa Ana location is my go to! Thank you.
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January 2024 by Alexis Richardson
Always make me feel welcome and the problem is taken care of
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December 2023 by Betty J
Everything was handled professionally and in a friendly manner.
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December 2023 by J G.
I went in and paid for a full synthetic oil change. the first guy who helped was polite. I was told it would take up to 40 - 50 minutes as they were not busy. After 20 minutes of waiting another employee called me over to one of their terminals and said I needed new brakes and it would cost an estimated $800.00 maybe more but he can apply a 10% discount If I pay cash. I said let me think about it I'll get back to you, he then raised his voice at me and said "ma'am this is your family's safety and you have to think about it?" I was more than a little taken aback by his tone and demeanor when speaking to me. I went outside to contemplate how I was going to decline the brake job. I noticed the first guy I spoke with enter the waiting area and I hurried back in so I can tell him I wasn't going to get the brakes done as I didn't want to speak with the other guy again. When I tried to talk to the first employee who helped he said I would have to wait for the other guy. when the mean guy entered I told him I wasn't getting the brakes done, he said "okay it's your life at risk not mine. it will be a 2 hour wait for the oil change" I advised him we were given a 40 to 50 minute wait time and he replied " we're busy, it will be 2 hours". I then said I couldn't wait 2 hours and asked for my car back , he said since my car was on the lift and everyone was busy, i would have to wait until someone became available to take it down. I stupidly said since I already paid I would be back later to pick up my car. I left to do some retail therapy to calm myself from this horrible experience. I went back to get my car a couple hours later and when I drove off I noticed my car felt different like it was struggling a little to move forward, sort of like when your car battery starts to die. Forward two weeks later and my car felt like it was going to turn off while driving. I pull over and open the hood like I know what I'm doing. The first thing I notice is crumpled up food wrappers and my oil stick hanging over halfway and bent. i called triple AAA and they towed me to the nearest mechanic shop. The guy there was really nice and he said since I used regular motor oil it wasn't lubricating the engine parts like the synthetic oil I should be using does. I did tell him I got an oil change 2 weeks back and I ordered full synthetic. He advised that is not what they put in and my oil filter doesn't look like a new one. one engine flush later my car feels better while driving and the mechanic said my brakes were good, also I checked and he didn't leave trash under my hood. Now, I'm going to go and give that auto shop a glowing review.
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December 2023 by James Sanders
Highly disappointed with Firestone in Lake Elsinore. They completely ripped off my son, charging a 350% markup on parts. After trying to resolve the issue with them in person, they've just been blowing him off. With so many reputable options for automotive repair in the area, make sure you avoid getting ripped off by this business.
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December 2023 by Daniel Pedraza
I have took my company vehicle here a few times. Always had a good experience and they are very fast and efficient. Shout out to Kev for helping me out.
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November 2023 by Gary Cummins
Brought my RZR tire to be patched. The tire is on a standard 14” rim. They refused to even look at it. Went down the street to Ramos Tires they helped me out right away while I waited.
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November 2023 by Ross ..
If I could give 0 stars I would. Had my wife go in to get brakes looked at and it was a scam from the start. First told her that there was no warranty on the brake pads, even though we had pads done a few years prior. When they had the car looked at over an hour and a half later, they said that not only do pads and rotors need to be changed, but they also needed to change both calipers and have a brake fluid flush as they said brake fluid was leaking (it was not), all of which would cost $1200 plus. Once she refused service, as she needed to check for another opinion, Kevin changed his attitude completely, and became standoffish and left her waiting for the car for an additional 20 min. Had brakes looked at by another shop and only needed pads and rotors changed, calipers were completely fine and brake fluid was not leaking. Cost less than 1/4 of the price quoted by Firestone. Do not come here unless you want to be upsold and scammed.
