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August 2024 by Monique E
I usually go to this fedex for all of my company’s shipping. I actually have two corporate accounts for FedEx. I’ve never had an issue. Today I sent my assistant for the first time and she reported that the woman working there was extremely rude to her and unhelpful. My assistant did not know what to do and needed help and was treated unkindly. We will not be using this location anymore.
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July 2024 by Arturo Silva
They never warned that there wouldn't be any.
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July 2024 by Ron Martinez
To management and FedEx. I’ve been going to this location out of pure necessity. If I can help it, I go to another location. The door access to the store does not bear in mind customers with big items to send via FedEx. At no point does the store culture advocate to assist customers with holding the door open for you. Instead they elect to stand behind the counter and do nothing. Offer no help. To alleviate the burden of customer service do place a stopper for your customers to use to hold the door open for themselves. Rather the genius thing to do would be to get retractable doors like ALL other locations. I had boxes stacked so I could get through the door (struggling I may add) and once I did no attempts to help me were made.
Again, the boxes were stacked high so i could get through the door and once inside as i got closer to the FedEx rep (not the other way around) a box nearly fell on another customer. My fault for stacking so high, but no assistance was offered until boxes fell. The service hasn’t improved nor the idea service needs to be proactive with customers. Please address this issue once and for all.
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July 2024 by Agee Jackman
Super helpful and nice. Tony was exceptional!!
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March 2024 by matthew miller
Had a package shipped with fragile contents. The associate assured me my items would be ok with the packaging. The box had "this side up" stickers all over and he told me the envelope he tapped to the outside would be ok. That item is now permanently bent and I won't be able to use it again. One of my items inside the box broke and had to be thrown out. The box was damaged, looked totally beat up and everything looked thrown about inside. I am NEVER using FedEx again. Spent $75 on shipping when I could have had better service and delivery at USPS.
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March 2024 by whoa buddy
Huge shout out to Kala helping me getting my shipping needs done and in an orderly fashion.
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January 2024 by A.P. Harreld
Fantastic customer service today from Adrian and Stef. I stopped by with myriad questions and they tag-teamed to answer them all, quickly and creatively.
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December 2023 by David Bui
Staff has consistently been friendly here and package drop offs are easy.
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October 2023 by christian gizelle mendoza
I was there 20min before the closing time but the lady refused to provide service for pack and ship. She said she was going to close in 15min and she won’t get paid overtime if she accepts it. We asked for manager’s phone number and she started being very nasty. Anyways not that they care but this branch just lost a corporate account.
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August 2023 by José Vicente Pineda Beltrán
Accessible and easy, good service
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August 2023 by Daisy Ponce
Bad customer service
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August 2023 by norah e
This is the most unprofessional, apathetic FedEx staff I have ever encountered. I had to cancel a same-day Saturday cross-country flight, despite the documents being delivered on Wednesday.The woman working on Friday and Saturday insisted I had no clue what I was talking about, despite me having had 3 different conversations with the staff prior. When I tried to explain this and that I needed these documents to get on the plane, she told me I could come back in on Monday and deal with the manager. (Again, my flight was on Saturday.) I’m so upset right now.She told the woman ahead of me that she would not help her get the price of a shipment because there was only 15 minutes left and it would “take too long” to get pricing information.
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March 2023 by Michelle Torres
Staff is unaware of box sizes and unable to multitask.
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October 2022 by Sash
TERRIBLE customer service with HORRIBLE negative attitude ! Do NOT go there!! You will be treated with no respect !! Is negative star review possible?
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July 2022 by J. L
Worst place to come never help all they do is flirt with each other keep customer waiting until their done talking to each other . The dark guy with long beard and the other lady’s .
